Nedbank Insurance Contact Details
Overview
Nedbank Insurance is the insurance arm of Nedbank, offering a range of products including short-term insurance (car, home, buildings), life and funeral cover, credit protection, travel insurance, and more. (Nedbank Personal Banking)
If you need to get in touch with Nedbank Insurance — whether for quotes, claims, cancellations, or general enquiries — here are the verified contact details you can use.
Contact Details
📞 Phone Numbers
- General Insurance Contact / Claims & Enquiries: 0860 333 111 — used for most insurance-related queries including claims, quotes, and policy questions. (Nedbank Personal Banking)
- General Nedbank Contact Centre (for broader enquiries including referrals): 0800 555 111 (toll-free, 24/7) (Nedbank Personal Banking)
✉️ Email Addresses
- Insurance enquiries / general insurance email: insurance@nedbank.co.za (Nedbank)
- Funeral claims email (for death/funeral policy claims): funeralclaims@nedbankinsurance.co.za (Nedbank Personal Banking)
🏢 Physical / Postal Address
The head office of the broader Nedbank Group, which services all divisions including Insurance:
135 Rivonia Road, Sandown, Sandton, 2196, South Africa
PO Box 1144, Johannesburg, 2000, South Africa (Nedbank Group)
How to Use These Contact Details
When to call or email
- To get a new quote or enquire about insurance products (life cover, short-term, travel, etc.) → call 0860 333 111 or email insurance@nedbank.co.za.
- To lodge a claim (vehicle, home, contents, funeral, etc.) → call the same number. For funeral claims, you may also email funeralclaims@nedbankinsurance.co.za. (Nedbank Personal Banking)
- For general banking or group-wide queries, or if you need to be redirected internally → use 0800 555 111 (Contact Centre). (Nedbank Personal Banking)
What to prepare when contacting Nedbank Insurance
- Your policy number (or identity number if relevant)
- Your full contact details (phone, email, postal address)
- Details of the query or claim: nature of claim, date of incident / loss, summary of what happened (for insurance claims)
- For funeral claims: death certificate, ID of claimant & deceased, beneficiary bank details, and any required supporting documents (medical, burial order, etc.) (Nedbank Personal Banking)
When to Use Which Department
| Purpose / Query | Contact Method / Department |
|---|---|
| New insurance quote or general insurance enquiry | 0860 333 111 or email insurance@nedbank.co.za |
| Short-term insurance claim (car, home, contents, etc.) | 0860 333 111 — ask for claims desk |
| Funeral claim following a death | Call 0860 333 111, or email funeralclaims@nedbankinsurance.co.za |
| Policy cancellation or changes (e.g. life or homeowner’s cover) | Call 0860 333 111 (Nedbank Personal Banking) |
| Banking-related issues needing redirection | 0800 555 111 (Nedbank Contact Centre) |
Escalation Options
If you are dissatisfied with the response from Nedbank Insurance or wish to lodge a formal complaint, Nedbank’s complaint framework refers to the involvement of the broader industry where relevant. The complaint-resolution guidelines reference external oversight via the South African Insurance Association (SAIA) or respective ombudsman routes. (Nedbank Personal Banking)
Summary
For South African users seeking to contact Nedbank Insurance — whether for quotes, policy enquiries, claims (short-term or funeral), or cancellation — the primary contact number is 0860 333 111, and the main email for general queries is insurance@nedbank.co.za. For funeral claims, use funeralclaims@nedbankinsurance.co.za. If unsure, or if your issue is broader than insurance, 0800 555 111 (Nedbank Contact Centre) can connect you to the right team.
Having your policy number or identity number ready will help expedite any request. If you need help filing a claim or need to download the correct claim form, Nedbank’s website provides online claim forms under its insurance section. (Nedbank)
Using these verified contact details will help you navigate Nedbank Insurance — whether you’re securing new cover, managing an existing policy, or making a claim.
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