Nedbank Ombudsman

Nedbank Ombudsman Contact Details

This section contains the Nedbank Ombudsman contact details to help you find the relevant information if you have an unresolved complaint with Nedbank.

If your complaint with Nedbank is unresolved, you can escalate it to the appropriate ombudsman for assistance^[4]:

• National Financial Ombud Scheme (NFO):
  Tel: 0860 800 900
  Email: info@nfosa.co.za
  WhatsApp: +27 66 473 0157
  Website: nfosa.co.za
• Ombudsman for Banking Services (now part of NFO):
  Tel: 0860 800 900 or 011 712 1800
  Email: info@obssa.co.za
  Website: obssa.co.za
• FAIS Ombud (for advice or product-related complaints):
  Tel: 0860 324 766 or 012 470 9080
  Email: info@faisombud.co.za
  Website: faisombud.co.za
• Ombudsman for Short-term Insurance:
  Tel: 0860 726 890 or 011 726 8900
  Email: info@osti.co.za
  Website: osti.co.za
• Ombudsman for Long-term Insurance:
  Tel: 0860 726 890 or 011 726 8900
  Email: info@osti.co.za

If you have tried the above and need Nedbank’s internal complaints contacts before approaching the ombudsman:

• Email: clientfeedback@nedbank.co.za
• Appeals: complaintappeals@nedbank.co.za
• Phone: 0860 444 000 or +27 11 710 4011

References

• [1] Find the details you need to contact us – Nedbank
• [2] Contact us – Nedbank Private Wealth
• [3] Nedgroup Investments Complaints Procedure Manual
• [4] MiGoals Current Account – Nedbank
• [5] Nedbank Insurance Complaints Framework Procedure
• [6] Complaint resolution: Regulatory authorities
• [7] Banking Ombudsman Landing – NFO
• [8] NedBank’s Complaints Policy