NetFlorist Contact Details
Overview
NetFlorist is South Africa’s largest online florist and gift delivery service. Founded in 1999 and headquartered in Midrand, Gauteng, NetFlorist offers a wide range of flowers, hampers, gifts and personalised items — all deliverable across South Africa. (Wikipedia)
If you need to get in touch with them — whether to place an order, check delivery status, request a refund, or handle a corporate or bulk-gifting query — the information below provides the verified contact details and guidance on when to use each channel.
Contact Details
📞 Phone / Call Centre
- General enquiries / customer care: 0861 300 600 (Amway South Africa)
- Alternate number for order changes or delivery updates: 087 135 0005 (NetFlorist)
📧 Email Addresses
- Customer enquiries / general support: info@netflorist.co.za (Amway South Africa)
- Order-related enquiries: orders@netflorist.co.za (Amway South Africa)
- Corporate gifting / bulk orders: corporate@netflorist.co.za (LinkedIn)
🌐 Website
- Official NetFlorist website: https://www.netflorist.co.za/ (NetFlorist)
📍 Physical / Head Office Address
- NetFlorist is headquartered in Midrand, Gauteng, South Africa. (Wikipedia)
(Note: No public street-level address is consistently published for customer walk-ins — as NetFlorist primarily operates online and via delivery. For most purposes, using phone or email is recommended.)
How to Use These Contact Details
✅ What to prepare before contacting
- Order number (if contacting about a specific purchase)
- Your name and contact details (phone, email) used when ordering
- Clear description of your query — e.g., “change delivery address,” “report missing delivery,” “request refund,” “corporate order quote,” etc.
- For corporate/bulk orders, be ready with approximate quantity, delivery locations, and deadline — helps speed up quote requests
📞 When to call vs. when to email vs. when to use corporate email
| Purpose | Recommended contact method |
|---|---|
| General support, delivery questions, order changes, urgent issues | Call 0861 300 600 or 087 135 0005 |
| Formal complaints, refund requests, complicated issues, or if attaching documents/photos | Email: info@netflorist.co.za or orders@netflorist.co.za |
| Bulk orders or corporate gift requests | Email: corporate@netflorist.co.za |
When to Use Which Department
- Customer Service (general enquiries, order status, delivery issues): Use the general phone or email.
- Order-specific issues (wrong item delivered, missing items): Use orders@netflorist.co.za or call — have order number ready.
- Corporate / Bulk / Business Gifting: Use corporate@netflorist.co.za for quotes and arrangements.
- Changes to delivery (address, date), cancellations (before dispatch): Best done via phone — 0861 300 600 or 087 135 0005.
Escalation Options
If your issue is not resolved via standard customer service or email — for example, delayed delivery without response, or unsatisfactory handling — you can:
- Request to speak to a supervisor or manager when calling customer care.
- Document your interactions (dates, times, names, reference numbers), then send a formal complaint email to info@netflorist.co.za and copy corporate@netflorist.co.za if relevant.
- If still unresolved, consider escalating via South African consumer-protection channels (e.g., filing a complaint with the relevant consumer-ombudsman or national consumer-protection agency), though NetFlorist does not publish a dedicated ombudsman contact.
Why This Information Matters
Including the most accurate, updated contact channels helps ensure you reach the right part of NetFlorist quickly — whether for a simple order query or a larger corporate request. Using the correct channel also helps speed up the response and reduces chances of miscommunication.
By using these verified details — phone numbers, email addresses, and recommended contact scenarios — you can easily contact NetFlorist for any of your gifting or order concerns.
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