Netstar Bloemfontein Contact Details
Overview
Netstar is one of South Africa’s leading vehicle tracking, fleet-management and stolen-vehicle recovery companies. Established in 1994, Netstar provides personal and fleet clients with tracking devices, real-time location monitoring, stolen vehicle recovery, fleet management solutions, and value-added services such as dashcams and asset tracking. (netstar.co.za)
If you are located in Bloemfontein or need to interact with the Bloemfontein office, here are the verified contact details and some guidance on when and how to reach out.
Netstar Bloemfontein — Contact Details
- Office Name: Netstar Bloemfontein (netstar.co.za)
- Physical Address: 169 Nelson Mandela Drive, Westdene, Bloemfontein, 9301, Free State. (entrepo.co.za)
- Phone Number (Bloemfontein office): +27 (0)10 060 1001 (netstar.co.za)
- Email (Bloemfontein contact): EngelaM@netstar.co.za (entrepo.co.za)
- Website (Netstar main site): netstar.co.za (netstar.co.za)
- National Customer Support Centre (if not specific to Bloemfontein): 0860 12 24 36 (netstar.co.za)
- Emergency / Stolen Vehicle Reporting Number (24/7): 0800 11 22 22 (netstar.co.za)
How to Use These Contact Details
✔ Common Uses
- General enquiries or new service requests: Contact the Bloemfontein office via +27 10 060 1001 or EngelaM@netstar.co.za — useful if you want to fit a new tracking unit, enquire about fleet services, or get a quote.
- Customer support (existing accounts): If you already have a Netstar unit — for issues such as account changes, billing, or support — call the central support line 0860 12 24 36 or email cs@netstar.co.za. (netstar.co.za)
- Stolen / hijacked vehicle or emergency reporting: Immediately call 0800 11 22 22. This line is monitored 24/7 for emergencies and recoveries. (netstar.co.za)
✔ What to Prepare Before Contacting
When you call or email, it helps to have the following information ready:
- Your Netstar account number or vehicle registration number
- Vehicle make, model, color, and any distinguishing features
- IMEI or serial number of your Netstar unit (if available)
- Date, time, and location (for recovery or theft reports)
- Clear description of your request (e.g., new installation, account update, technical issue, cancellation, etc.)
Providing complete details upfront helps Netstar assist you more efficiently.
When to Contact Which Department
| Need / Issue | Best Contact Method |
|---|---|
| New installation or fleet service quote | Bloemfontein office (+27 10 060 1001 / EngelaM@netstar.co.za) |
| Personal account support (billing, banking details, cancellations) | Customer Support Centre (0860 12 24 36) or cs@netstar.co.za (netstar.co.za) |
| Fleet customer support / business client queries | Fleet support via fleetcs@netstar.co.za or via your account manager (netstar.co.za) |
| Reporting theft, hijacking, or emergency recovery | Emergency line 0800 11 22 22 (24/7) (netstar.co.za) |
| Technical support (unit issues, fitment problems) | Customer Support Centre (0860 12 24 36) or via the Netstar Service Bot on that number (netstar.co.za) |
Escalation Options
If you are unhappy with the service received from standard channels, Netstar provides higher-level escalation routes. According to publicly available contact databases, escalation to senior management can be done via a dedicated service desk email: MDservicedesk@netstar.co.za. (Lusha)
Alternatively, engaging with your account manager (for business/fleet clients) may yield quicker resolution. Always quote your account number and provide relevant case details when escalating.
Summary
For residents or businesses in Bloemfontein seeking tracking, recovery or fleet-management services from Netstar, the key contact point is the Bloemfontein office at 169 Nelson Mandela Drive, Westdene, 9301, phone +27 10 060 1001 or email EngelaM@netstar.co.za. For general customer support or emergencies, Netstar’s central lines remain the most reliable — 0860 12 24 36 for support, and 0800 11 22 22 for emergencies.
Use these contact details depending on your need: new installations, service issues, fleet queries, or theft/hijacking recovery. And if all else fails, escalate using the MD Service Desk contact.
Whether you’re a private vehicle owner or a business managing multiple vehicles, having the right contact details and understanding when to use them can save you time — and in emergencies — much more.
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