Netstar Emergency Contact Details
Overview
Netstar is one of South Africa’s leading vehicle-tracking and stolen-vehicle recovery service providers. Founded in 1994, the company offers stolen vehicle recovery, live tracking, fleet management, and related services through nationwide operations supported by a 24/7 emergency control centre. (netstar.co.za)
This article provides verified contact details — including emergency numbers, email addresses, physical office locations — and guidance for when and how to reach the correct Netstar department. It also outlines escalation options if you do not receive satisfactory assistance.
Verified Contact Details
📞 Emergency & Customer Contact Numbers
- Emergency — Stolen/Hijacked Vehicle Recovery: 0800 11 22 22 (netstar.co.za)
- Customer Support & General Enquiries: 0860 12 24 36 (143283649.fs1.hubspotusercontent-eu1.net)
- Head Office (Landline): +27 (0)11 207 5500 (netstar.co.za)
📧 Email Addresses
Netstar lists several department-specific email addresses: (netstar.co.za)
| Department / Purpose | Email Address |
|---|---|
| General / Personal Customer Service | cs@netstar.co.za (netstar.co.za) |
| Sales / New Business | leads@netstar.co.za (netstar.co.za) |
| Fleet Customer Service | fleetcs@netstar.co.za (netstar.co.za) |
| Product Support | psd@netstar.co.za (netstar.co.za) |
| Netstar Companion (Personal Security Service) | companion@netstar.co.za (netstar.co.za) |
| Account Upgrade / Renewal / Retention | retentions@netstar.co.za (netstar.co.za) |
🏢 Physical / Postal Address
- Head Office Address: Central Park Offices, 16th Road, Midrand, 1685, Gauteng, South Africa. (netstar.co.za)
- Postal Address (listed by a business directory): Block O, No. 400, 16th Road, Central Park Offices, Randjespark, Midrand, 1685. (Bizcommunity)
How to Use These Contact Details
When to Call vs Email
- Call 0800 11 22 22 — Immediately call this number if your vehicle has been stolen or hijacked. The 24/7 Emergency Control Centre will log your incident, verify your identity, and dispatch recovery teams. (netstar.co.za)
- Call 0860 12 24 36 or email cs@netstar.co.za — For non-emergency assistance (account queries, test requests, device issues, general support). (143283649.fs1.hubspotusercontent-eu1.net)
- Email other department-specific addresses — Use for sales, fleet queries, upgrades, or specialised support depending on your need.
What to Prepare Before Contacting Netstar
Before calling the Emergency Call Centre, make sure you have:
- Your account number or contract number.
- Vehicle registration number, make, model, and distinguishing features.
- Device or unit serial number (if available).
- A good description of the incident (hijack or theft), location, and time.
For non-emergency calls, have your account or contract details ready to allow the support agent to assist you efficiently.
When to Use Which Department
| Scenario | Which Contact / Department | Reason |
|---|---|---|
| Vehicle stolen or hijacked / need emergency recovery | Emergency Call Centre: 0800 11 22 22 | This is Netstar’s dedicated 24/7 recovery line. (netstar.co.za) |
| Account or subscription queries, device testing, general support | Customer Service: 0860 12 24 36 or cs@netstar.co.za | For non-emergency customer support. (143283649.fs1.hubspotusercontent-eu1.net) |
| Purchasing a new tracker or subscribing to services | Sales: leads@netstar.co.za | To arrange new business quotes and contracts. (netstar.co.za) |
| Fleet management or business-fleet support | fleetcs@netstar.co.za | Specifically for fleet & business customers. (netstar.co.za) |
| Technical issues, product support or device faults | psd@netstar.co.za | For product-related problems or support. (netstar.co.za) |
| Personal security / panic-button / personal-asset services | companion@netstar.co.za | For “Netstar Companion” service requests. (netstar.co.za) |
| Upgrades, renewals, retention or contract changes | retentions@netstar.co.za | For renewing or managing subscriptions. (netstar.co.za) |
Escalation Options
If you are dissatisfied with the service received — for instance, if a recovery attempt was unsuccessful or you experience persistent issues — you may escalate the matter. One publicly listed escalation path is via the email address MDservicedesk@netstar.co.za. (Lusha)
Include full details: account number, incident number (if applicable), dates, and a clear summary of the problem or complaint to assist swift resolution.
Summary
For anyone in South Africa requiring emergency recovery from theft or hijacking, Netstar emergency contact number 0800 11 22 22 is your first point of call. For all other needs — account support, sales, fleet services or technical assistance — Netstar provides dedicated contact channels via telephone and email. Keep your account and vehicle details handy to ensure quick and efficient service.
Using these verified contact details will help you reach the right department promptly, giving you peace of mind that you know how and when to get help.
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