Old Mutual South Africa Contact Details

Old Mutual is one of South Africa’s leading financial services groups, offering a wide range of insurance and investment products. Having accurate and up-to-date contact information is crucial for customers to easily access the services they need. This blog post will provide a comprehensive guide to Old Mutual’s contact details and the various ways to get in touch with their customer service team.

Essential Highlights

• Discover Old Mutual’s main contact lines, including phone numbers and email addresses, for seamless customer service.
• Learn about the specific departments and their respective contact points to ensure your queries are directed to the right place.
• Find out how to stay connected with Old Mutual through social media and other online platforms.
• Explore the available customer support resources for troubleshooting and assistance.

Table of Contents

• Old Mutual Contact Details
• Departmental Contact Information
• Online Platforms for Customer Support
• Resources and Assistance
• FAQ

Old Mutual Contact Details

Old Mutual offers various contact options to cater to different customer needs.
– General Enquiries:
Phone: 0860 50 60 70
Email: customer@oldmutual.com
– Claims Department:
Phone: 0860 10 23 25
Email: claims@oldmutual.com

For comprehensive contact information, visit the Old Mutual South Africa Contact Details page.

Departmental Contact Information

Different departments have specific contact details for more efficient service.

Life Insurance

• Phone: 0860 LIFE COVER (5433 26837)
• Email: lifeinsurance@oldmutual.com

Investment Inquiries

• Phone: 0860 50 60 70
• Email: investments@oldmutual.com

For further assistance, refer to the Contact Details page.

Online Platforms for Customer Support

Old Mutual is accessible on several online platforms for customer interaction and service.

• Website: Access a range of services and support through the Old Mutual official website.
• Social Media: Follow Old Mutual on their Facebook or Twitter pages for updates and support.

Stay updated with these channels for quick responses and timely information.

Resources and Assistance

Old Mutual provides various resources to assist customers with their queries and issues.

• FAQ Page: Get answers to common questions on the Old Mutual FAQ page.
• Feedback and Complaints: Send your feedback or complaints via email to feedback@oldmutual.com.

For more contact options, check the Contact Details website.

FAQ

Below are some frequently asked questions regarding Old Mutual’s services:

1. What are the operating hours of Old Mutual customer service?
   Old Mutual’s customer service operates from 08:00 to 17:00, Monday to Friday.

2. How can I track the status of my claim?
   You can track your claim status by contacting the Claims Department at 0860 10 23 25 or via the claims tracking portal on their website.

3. Where can I find my Old Mutual policy number?
   Your policy number can be found on any official documentation provided by Old Mutual, including your policy contract and statements.

4. How do I update my personal details with Old Mutual?
   You can update your personal details by calling the General Enquiries line at 0860 50 60 70 or visiting a nearby branch.

5. Is online support available for international customers?
   Yes, Old Mutual provides support for international customers via their official website, which includes international contact numbers.

6. Can I lodge a complaint if I’m dissatisfied with a service?
   Yes, complaints can be lodged by emailing feedback@oldmutual.com or using the feedback form on their website.

By understanding how to contact Old Mutual efficiently, customers can enjoy their financial journey with ease, ensuring that all their inquiries and needs are promptly addressed.