OnAir TV Contact Details
When looking for assistance or support with OnAir TV, having the correct contact details is crucial. Whether you are a current subscriber or considering their services, knowing how to reach OnAir TV can save you time and streamline your inquiries. Below, we’ve compiled the essential OnAir TV contact details for efficient communication.
Customer Service Support
For general queries, including customer service, billing, and product information, OnAir TV offers multiple contact channels to ensure you receive the help you need.
- Customer Service Phone: You can reach out to the dedicated customer service team by calling 0861 333 535. This line is your first point of contact for any service-related issues or questions.
- WhatsApp Support: For convenience and quick responses, you can also reach OnAir TV through WhatsApp at 062 548 5630. This service allows you to text your queries and receive guidance from customer service representatives.
Email Correspondence
Email is a great way to document your inquiries and receive comprehensive responses. OnAir TV provides several specialized email options to direct your questions to the appropriate department:
- General Support Email: For any general inquiries, send your emails to support@onairtv.co.za. This email caters to a wide range of questions, ensuring your issue is addressed effectively.
Billing Inquiries: For billing-specific questions, direct your emails to billing@onairtv.co.za. This ensures that your billing-related queries receive focused and timely attention.
Fixed LTE Queries: If your concern is related to Fixed LTE services, reach OnAir TV via flte@onairtv.co.za to get assistance from the network specialists.
Settlement Letters: In cases where you require a settlement letter, you can request one by emailing settlement@onairtv.co.za.
Operating Hours
It’s essential to be aware of OnAir TV’s operating hours to contact them at an appropriate time, optimizing your chances of receiving an immediate response.
- Weekdays: Monday through Friday, their services are available from 9:00 am to 5:30 pm.
- Saturdays: On Saturdays, you can reach them from 9:00 am to 12:00 pm.
Alternative Contact Options
For additional assistance beyond typical inquiries, OnAir TV offers alternative contacts to ensure comprehensive support:
- Additional Customer Care: If you need broader assistance, another option available is their customer care line at 0860 667 776.
Alternative Support Email: You can also explore further support by emailing support@onairtv.co.za.
Using these contact methods and knowing the various channels available can help you navigate your services with OnAir TV efficiently, ensuring a seamless customer service experience. Whether you’re addressing a current issue or exploring OnAir TV’s offerings, these details empower you to connect with the right people.
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