Platinum Health Medical Aid Contact Details

Navigating the world of medical aid can be challenging, but having the right contact information at your fingertips can make all the difference. This post provides comprehensive Platinum Health Medical Aid Contact Details to ensure you get the assistance you need swiftly and efficiently.

Client Liaison Call Centre

For general inquiries and support, the Client Liaison Call Centre is your go-to resource. They can be reached at 014 590 1700 or 080 000 6942. You can also email phclientliaison@platinumhealth.co.za. The call centre operates from Monday to Friday, 08:00 – 16:00.

Specialist and Hospital Authorisation

Specialist Authorisation

To obtain authorisation for specialist services, contact plathealth@platinumhealth.co.za. This service ensures that your specialist visits are authorised and that you understand the coverage available for your treatment.

Hospital Pre-Authorisation and Authorisation

Hospital stays often require pre-authorisation, and this can be arranged by emailing Hospitalconfirmations@platinumhealth.co.za. This step is crucial for covering hospital expenses under your medical aid plan.

Chronic Medication Department

Managing chronic conditions smoothly is critical, and the Chronic Medication Department is designed to facilitate this. Call them at 014 590 1700 or 080 000 6942, or email zzgplatinumhealthchronicmedication@platinumhealth.co.za. Operational hours are Monday to Friday, 08:30 – 16:00.

Claims Submission

Submitting claims can often be tedious, but Platinum Health makes this easier with dedicated contact points.

• Members can email their claims to zzgplatinumhealthclaims@platinumhealth.co.za.
• Suppliers should send their claims to suppliersrpm@platinumhealth.co.za.

General Enquiries & Orders

For general questions or to place orders, reach out to phscript@platinumhealth.co.za. This channel ensures you have a direct line for all inquiries that may not fit into other categories.

Clinical Motivations

If you need to access specific treatments that require medical motivation, send your detailed request to PlatinumHealthClinicalMotivation@platinumhealth.co.za. This service facilitates approvals of necessary medical treatments.

WhatsApp Support

In today’s fast-paced world, convenience is paramount. You can request authorisations via WhatsApp by messaging 080 000 6942.

Emergency Contacts

Emergencies require immediate attention, and Platinum Health provides several options:

• After-hours Emergency Contact (Case Management): Reach them at 082 800 8727.
• Ambulance Services (Europe Assist): Contact 086 174 6548 for immediate emergency transportation.

Corporate Office Address

For in-person visits or postal correspondence, note the corporate office details:

• Address: Mabe Park, 3 Kgwebo Street, Rustenburg
• Postal Address: Private Bag X82081, Rustenburg, 0300
• Operating Hours: Monday to Friday, 07:30 – 16:00

Having these Platinum Health Medical Aid Contact Details accessible ensures you can manage your health services proactively and efficiently. Whether through a simple inquiry or an emergency, knowing who to contact can relieve stress and facilitate optimal care.