RetekContact Details

Overview

Retek is a South African manufacturer and supplier of cooling towers and related cooling technology based in Benoni, Gauteng. The company designs, manufactures, installs and services cooling towers and cooling systems for industrial and commercial applications. This guide compiles the most reliable Retek contact details from credible, up‑to‑date online sources to help you reach the correct department quickly and efficiently.

All contact details below are taken from official or reputable South African business listings and should always be verified before large orders or critical service requests.

Main RetekContact Details

Primary Company Contact

Multiple business directories list Retek (sometimes shown as Retek Cooling Towers / Retek Cooling Technology) with the same core details.

Telephone – Head Office / Switchboard

• Phone: +27 (0)11 421 1194
  • Listed on the industry directory Yellow.Place for Retek, Benoni as the primary telephone number.
  • The same number is also reflected on the business listing at Brabys for Retek Cooling Towers Benoni.

Fax

• Fax: +27 (0)11 421 1349
  • Published on the Yellow.Place Retek page as the contact fax line.

Physical Address

• Address:
  Retek
  6 Lancaster Road
  Benoni South
  Benoni
  Gauteng
  South Africa

  This address is consistently listed on the Yellow.Place profile for Retek as well as in a similar form for “6 Lancaster Ave, Benoni” on Brabys – Retek Cooling Towers.

Website

• Website: A clearly defined current official website for Retek Cooling Towers is not provided on the major directories checked.
  • The Yellow.Place Retek entry and the Brabys listing do not include a company URL.
    Because of this, any website claiming to represent Retek should be treated cautiously and verified directly by phone.

Email

• No verified email address is provided on the Yellow.Place Retek profile or on Brabys.
  You will likely need to request the correct email address from the receptionist when calling the main telephone number.

Departmental & Functional Contact Guidelines

Because public listings for Retek do not separate contacts by department, the main telephone line is your starting point for all queries. Use it to request the correct internal contact or email based on your need.

1. Sales and Quotations

Typical reasons to contact Sales:

• Pricing for new cooling towers or components
• Quotations for replacement units
• Technical specifications for new projects

How to proceed:

1. Call +27 (0)11 421 1194 as listed on Yellow.Place – Retek Benoni.
2. Ask to be transferred to Sales or Commercial.
3. Request:
   • A dedicated sales email address
   • A contact person for your sector (e.g., industrial plants, HVAC contractors, mines).

What to prepare:

• Site location and industry (factory, mine, food processing plant, etc.)
• Cooling load or capacity information, if available
• Any tender reference numbers or project descriptions.

2. Technical Support & After-Sales Service

Industrial cooling equipment typically requires technical backup, maintenance and repairs.

Likely technical queries include:

• Performance or operational issues with existing cooling towers
• Planned maintenance, inspections and refurbishment
• Spare parts identification and availability

How to reach technical support:

1. Phone +27 (0)11 421 1194 (primary line from Yellow.Place – Retek).
2. Request:
   • “Technical Support” or “Service Department”
   • A direct service email (e.g. for sending photos, serial numbers, system details).

Information to have ready:

• Equipment model, serial number and installation date
• Site address and access constraints
• Description of the fault or performance issue
• Photos, system drawings or previous service reports if available.

3. Accounts, Billing and Supplier Queries

For customers, suppliers and partners, accounts queries may relate to invoices, statements or payment details.

Steps:

1. Call +27 (0)11 421 1194 and ask to be put through to Accounts.
2. Confirm:
   • Correct billing email address
   • Banking details (always verify by phone and, where possible, a second channel to prevent fraud).

Documents to prepare:

• Customer or supplier account number
• Relevant invoice or purchase order numbers
• Company registration and VAT details if you are being set up as a new supplier or customer.

How to Use RetekContact Details Effectively

General Tips When Phoning Retek

The only clearly verified point of entry is the main phone number documented by Yellow.Place’s listing for Retek in Benoni and echoed on Brabys – Retek Cooling Towers. To make that call efficient:

• Call during business hours: The listings note local business operation in Benoni, so use South African office hours (typically 08:00–16:30/17:00, Monday–Friday).
• State your purpose clearly: “I’m calling for a quotation on a cooling tower,” or “I need technical support for an installed unit in [location].”
• Ask for names and direct lines where possible for future follow‑up.
• Confirm email addresses verbally and repeat back spelling to avoid sending sensitive technical or commercial information to the wrong address.

Visiting the Benoni Premises

The physical address for Retek is given on Yellow.Place – Retek, 6 Lancaster Road, Benoni and references to “6 Lancaster Ave” in Benoni on Brabys – Retek Cooling Towers point to the same industrial area.

Before visiting:

• Phone ahead to confirm:
  • Opening hours and any security or access requirements
  • Whether the right technical or sales staff will be on site.
• Bring documentation:
  • Drawings, photos, previous quotations or service reports
  • Company details if you expect to open an account or sign documents on site.

When to Use Which RetekContact Route

Because only a single main contact number and address are publicly available, the best practice is to differentiate by purpose rather than by advertised department.

• For new projects and quotations – Call the main line (+27 (0)11 421 1194 from Yellow.Place – Retek) and request Sales/Projects.
• For existing installations and technical issues – Use the same number and ask for Technical / Service.
• For invoices, statements or payment issues – Ask for Accounts or Finance on the main line.
• For deliveries or logistics – Contact the main number and confirm delivery or collection arrangements at 6 Lancaster Road, Benoni South, as listed on Yellow.Place – Retek.

Escalation and External Support Options

There are no specific escalation contacts (such as a published managing director email or dedicated complaints line) listed on the directories consulted. If you experience unresolved issues with Retek:

1. Escalate internally first
   • When calling +27 (0)11 421 1194, request to speak to:
     • A department manager (Sales Manager, Technical Manager, Operations Manager), or
     • A senior person who can review your complaint.
2. Document everything
   • Keep written notes of dates, names, promises made and copies of all quotations, orders, and correspondence.
3. Industry or contractual escalation
   • For tender-related or large industrial contracts, your contract may specify a dispute resolution method (mediation, arbitration or escalation through the main contractor).
   • If you are acting through a consulting engineer or contractor, they may also assist with technical or contractual escalation.
4. Consumer or regulatory bodies (where applicable)
   • For small-scale end users, South African frameworks such as the Consumer Protection Act may apply, though industrial equipment is often purchased by companies on a business-to-business basis. In such cases, disputes are usually resolved via contract law rather than ombudsman structures.

Because Retek’s listings, such as those on Yellow.Place and Brabys, do not name a regulator or ombudsman, any external escalation would depend on the nature of the dispute (commercial, safety, environmental) and may involve general legal or industry channels instead of a dedicated ombudsman specific to Retek.

Summary of Verified RetekContact Details

Based on the latest online business directory information:

• Company: Retek (Cooling Towers / Cooling Technology)
• Phone: +27 (0)11 421 1194 – listed on Yellow.Place – Retek, Benoni and Brabys – Retek Cooling Towers
• Fax: +27 (0)11 421 1349 – from Yellow.Place – Retek
• Physical Address: 6 Lancaster Road, Benoni South, Benoni, Gauteng, South Africa – as per Yellow.Place – Retek
• Email: Not publicly verified – obtain via phone
• Website: Not reliably listed – verify directly by calling the company before using any site that claims to represent Retek.

For the most accurate and current Retek contact details, always start by phoning the verified Benoni landline and confirming internal contacts, email addresses and operating hours directly with the company.