Contact Details

Rma Contact Details

RmaContact Details

Overview

This article focuses on RMA contact details relevant to South African users, specifically for the Compensation for Occupational Injuries and Diseases Act (COIDA) functions that were transferred from the Compensation Fund to the Rand Mutual Assurance Company Limited (RMA). We will summarise the most reliable and up‑to‑date RMA contact details available from credible public sources, explain how to use them effectively, and indicate when to contact which department.

Because the website provided in the prompt (`https://contactdetails.co.za/`) does not itself list RMA’s contacts, all details below are taken from RMA’s own publications and other reputable South African sources.

Who Is RMA and What Does It Do?

RMA (Rand Mutual Assurance) is a licensed mutual assurance company that administers workers’ compensation benefits for certain sectors (mainly mining and related industries) under COIDA. Over time, the Department of Employment and Labour has transferred additional classes of industries to RMA, which means more employers and employees now deal with RMA instead of the Compensation Fund.

RMA’s official website is www.randmutual.co.za, which provides general contact information and links to various forms and portals.

Primary RMA Contact Details

General / Head Office Contact

RMA’s general head office contact details are:

The Parktown head office address and the clientcare email are the primary points of contact for most general questions on claims, registration, and benefits.

Postal Address

For formal correspondence, RMA’s postal address is:

  • Postal address:
    Rand Mutual Assurance Company Ltd
    Private Bag X4
    Parktown
    2121
    (listed under contact details on RMA’s contact page)

Use the postal address for original documents that must be sent by post or courier when specifically requested in RMA communications.

Key Functional Contact Points

RMA provides specific contact channels for different user groups and services. The sections below group the most important functional contact details.

Client Care / General Queries

For most employers, injured employees, and dependants, the first point of contact is RMA’s Client Care team:

  • Email: clientcare@randmutual.co.za
  • Telephone: +27 (0)10 209 8000

Both are listed on the official RMA contact page.

Use this when:

  • You are unsure which department to contact.
  • You need clarity on claim status, benefits, or documentation requirements.
  • You want guidance on using online services (e.g., employer portal, medical provider portal).

Tips when contacting Client Care:

  1. Have your RMA claim number (or COID number) ready if you already have a claim.
  2. Employers should have their policy / registration number and company details ready.
  3. For injured employees, have:
    • Full name and ID number
    • Employer name and site
    • Date of accident or first diagnosis
  4. When emailing, include a clear subject line such as “Claim status query – Claim No. XXXXX”.

Employer Support and Registration

RMA administers COIDA for a number of sectors that were transferred from the Department of Employment and Labour. Employer information – including how to register and manage assessments – is provided on the dedicated employer pages, such as the Transferring Industries section.

On the Transferring Industries information page, RMA again directs employers to:

  • Telephone: +27 (0)10 209 8000
  • Email: clientcare@randmutual.co.za

This is shown under contact guidance for transferred industries on the RMA Transferring Industries page.

Use this when:

  • Your industry has been transferred to RMA (e.g., certain iron, steel, metal, and related sectors) and you need to confirm registration.
  • You require assistance with employer registration, assessments, or compliance under COIDA.
  • You need help linking your company to the correct RMA policy.

What to prepare:

  • Company registration documents (CIPC details).
  • SARS number and UIF details (if applicable).
  • A breakdown of total annual earnings and employee numbers, if you are dealing with assessments.
  • Previous Compensation Fund (CF) registration number, if you are transitioning from CF to RMA.

Claims and Benefits Queries

RMA manages medical and compensation benefits for injured employees and dependants of deceased workers. While specific claim‑line numbers may be issued on individual letters, the official generic contact again runs through Client Care:

For claim forms and process explanations, RMA provides guidance on its website. For example, information on claims processes appears in the “Claims” subsections linked from the main Rand Mutual Assurance website.

Use this when:

  • Reporting a new occupational injury or disease (after notifying your employer).
  • Following up on existing claims, including:
    • Temporary or permanent disablement benefits
    • Funeral or death benefits for dependants
    • Ongoing medical treatment authorisation or payment queries
  • Clarifying required medical forms and employer documentation.

Recommended steps before contacting RMA about a claim:

  1. Ensure the accident report or OD report has been completed by the employer according to COIDA.
  2. Collect supporting documentation (e.g., medical reports, sick notes, wage statements).
  3. Write down key dates (date of incident, first treatment, time off work).
  4. When calling, ask for a reference number for your query and note the agent’s name and date of interaction.

Medical Provider and Supplier Queries

Medical service providers and other suppliers interact with RMA for tariff matters, invoices, and authorisation of services.

On the contact page, RMA indicates that providers should also use the general contact details:

Some RMA circulars and provider brochures (for example, documents linked from the RMA website) may list additional emails (e.g., for accounts or authorisations), but those are document‑specific and should be taken from the latest communication you receive from RMA.

Use this when:

  • You need tariff clarification or ICD coding requirements.
  • You want to follow up on unpaid or rejected invoices.
  • You require guidance on the pre‑authorisation process.

What to prepare as a provider:

  • Practice number and contact details.
  • RMA claim number and patient ID.
  • Invoice numbers, dates of service, and amounts.
  • Any previous correspondence from RMA on the same issue.

Digital Channels and Online Services

Official Website and Portals

RMA’s official website is the central hub for information:

From the homepage and menu, you can access specific sections for:

  • Employers – including registration and transferring industries info (RMA Employers section).
  • Employees – information on claims and benefits.
  • Medical Service Providers – guidelines and forms.
  • Forms & Downloads – circulars, brochures, and claim forms.

Where online self‑service portals (e.g., employer or provider portals) are offered, they are linked from the website and typically require registration using your policy, practice, or claim details.

Tip: When using online forms or portals, keep copies (PDF or screenshots) of submissions and confirmation messages for reference when you contact RMA by phone or email.

When to Use Which RMA Contact

To make the most of the verified RMA contact details, the following practical breakdown can help:

  • First‑time, general questions
    Use clientcare@randmutual.co.za or call +27 (0)10 209 8000 (from the RMA contact page).

  • Employer registration, transferred industries, assessments
    Also start with clientcare@randmutual.co.za or +27 (0)10 209 8000, referencing the guidance in the Transferring Industries information page.

  • Claims status, benefits, or medical queries
    Use the same channels, but always provide your claim number and ID to speed up assistance.

  • Document submission by post
    When requested to send originals or certified documents, use the postal address provided on the RMA contact page:
    Rand Mutual Assurance Company Ltd, Private Bag X4, Parktown, 2121.

Escalation and Complaints

RMA, as a COIDA administrator, must follow statutory processes. If you are unhappy with how your claim or query is handled, there are a few escalation paths:

  1. Internal escalation within RMA
  • First, ask the Client Care agent to escalate your matter to a team leader or manager.
  • Use email (clientcare@randmutual.co.za) to create a written record; always refer to your claim and previous reference numbers.
  • The main contact routes for escalation remain those listed on RMA’s contact page.
  1. Department of Employment and Labour (DOEL)

    Although RMA administers specific classes of industries, COIDA falls under the DOEL. In some disputes (especially around legal interpretation of COIDA), you may seek information or guidance from the Department. The Department’s general contact details are available on its official site, e.g. the Department of Employment and Labour contact page, which lists central and provincial office contacts. These are not RMA numbers, but they can be used if you need policy clarification or wish to raise concerns about the administration of COIDA.

  2. Ombudsman or external dispute avenues

    At the time of writing, RMA’s own site does not list a dedicated external Ombudsman specific to RMA on its general contact page. Because workers’ compensation is governed by COIDA, formal legal recourse may require:

    • Lodging objections/appeals as provided for in COIDA (e.g., objection to the Director‑General or court review).
    • Seeking legal advice through an attorney or legal aid organisation.

    Always confirm the latest dispute and appeal procedures through the official Rand Mutual Assurance website or current DOEL guidance, as processes can change.

Practical Tips for Using RmaContact Details Effectively

  • Use written channels for complex issues:
    For detailed or contentious matters, email clientcare@randmutual.co.za so you have a written trail. Attach copies of supporting documents, but remove or protect highly sensitive data if not required.

  • Consolidate your questions:
    Before phoning +27 (0)10 209 8000, list your main questions. This makes calls shorter and more productive.

  • Reference numbers are critical:
    Always request and keep RMA reference numbers for calls and emails. These help when you need to escalate or follow up.

  • Keep your details updated:
    Inform RMA promptly if your contact details change (cell number, email, address) to avoid delays in receiving important claim or policy communications.

  • Check the official site for updates:
    Contact details and processes may change. Confirm the latest information directly from RMA’s official contact page before relying on older letters or third‑party websites.

By using these verified RmaContact details from the official Rand Mutual Assurance channels and reputable government sources, South African employers, employees, medical providers, and dependants can navigate COIDA‑related issues more efficiently and know where to turn when they need help or wish to escalate concerns.

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