Contact Details

Rtmc Contact Details

Rtmc Contact Details

Overview

The Road Traffic Management Corporation (RTMC) is a South African state-owned entity responsible for road traffic law enforcement coordination, the National Traffic Information System (NaTIS), and various road safety initiatives. This guide focuses on Rtmc contact details so that motorists, operators, and other stakeholders can reach the correct RTMC offices and divisions quickly and efficiently.

All contact details below are drawn from official or reputable South African sources and are referenced inline.

RTMC Head Office Contact Details

Physical and Postal Address

According to the official RTMC Contact Us page, the RTMC head office is located at the Eco Origins Office Park in Centurion, Gauteng:

  • Physical Address:
    Road Traffic Management Corporation (RTMC)
    Eco Origins Office Park, Block F, 349 Witch-Hazel Avenue
    Centurion, 0157, South Africa
    (Listed on the RTMC website’s contact section: RTMC official contact page)

  • Postal Address:
    Road Traffic Management Corporation
    Private Bag X147
    Pretoria, 0001
    (Confirmed on the same RTMC official contact page)

These addresses should be used for formal correspondence, deliveries, and official matters requiring physical documentation.

General Telephone and Email

From the same RTMC official contact listing:

  • Main Switchboard Phone:
    +27 12 999 5200
    (Provided on the RTMC official contact page)

  • General Email (Head Office / Enquiries):
    info@rtmc.co.za
    (Listed on the RTMC official contact page)

When calling the main switchboard, have your ID number, vehicle registration, reference number (if any), and a brief description of your query ready so that the operator can direct you to the appropriate division.

Online Contact and Services

RTMC Website and Online Services

The RTMC runs the official NaTIS online services portal for vehicle, driving licence, and related transactions:

Use the NaTIS portal for:

  • Online booking of driving licence card renewals and learner’s licence tests
  • Booking motor vehicle licence renewals in certain provinces
  • Checking available booking slots and some NaTIS-related notices

For general NaTIS issues that are not resolved via the portal, you can then escalate via the RTMC head office contacts listed above.

Key RTMC Operational Contacts

Reporting Road Incidents and Emergencies

The RTMC coordinates road incident reporting under its national traffic management mandate. While there is no single national RTMC emergency number apart from the general emergency number, South African motorists are advised to use:

  • National Emergency Number: 10177 (or 112 from a cell phone) – for medical and general emergencies (as indicated by the South African Government emergency services page).

For follow‑up on major incidents, road safety campaigns, or law enforcement coordination matters, you can contact the RTMC head office via:

  • RTMC Switchboard: +27 12 999 5200
    (RTMC official contact page)

When calling about an incident, have the date, time, road name/number, nearest town or landmark, and vehicle details available.

Road Safety and Communication Enquiries

Communications and road safety awareness projects are handled centrally. Media and public-information enquiries can be directed to the RTMC via:

  • General Email for Enquiries / Info: info@rtmc.co.za
    (RTMC official contact page)

Specify in the subject line whether your query relates to media, public relations, or road safety campaigns so that it reaches the correct unit.

RTMC Call Centre and Related Numbers

The RTMC administers the NaTIS system used nationwide. Several provincial and municipal entities reference the national call centre numbers that are operated under the RTMC/NaTIS environment.

NaTIS Call Centre (Vehicle and Driver Licensing Queries)

The NaTIS call centre is widely published as the primary number for queries about NaTIS-related services (vehicle registrations, licence renewals, and bookings). For example, the City of Tshwane and other municipalities list:

  • NaTIS Call Centre: 0860 103 089
    (Listed by the City of Tshwane as the “NaTIS call centre” for vehicle registration and licensing enquiries: City of Tshwane NaTIS information)

Use this number when you have questions about:

  • NaTIS online booking issues
  • Vehicle licence renewals and penalties shown on NaTIS
  • Learner’s and driving licence test bookings made via NaTIS

Always keep your ID number, driving licence number, vehicle registration, and any NaTIS reference numbers on hand when you call.

How to Use RTMC Contact Details Effectively

Before You Phone or Email

To speed up resolution, prepare the following before contacting the RTMC or NaTIS call centre:

  • Personal identification: ID number or passport number
  • Vehicle information: vehicle registration number, engine/VIN where relevant
  • Licence details: driving licence number, category, date of test/renewal
  • Supporting documents: scanned copies (PDF or image) of receipts, forms, and correspondence if you intend to email
  • Clear description of the problem: for example, “NaTIS booking not confirmed after payment” or “Duplicate vehicle record on NaTIS”

Include this information in your email to info@rtmc.co.za or have it ready when calling +27 12 999 5200 or the NaTIS call centre on 0860 103 089.

Typical Queries Handled by RTMC/NaTIS

  • Online booking system issues (NaTIS)
  • Discrepancies in vehicle or driver data on NaTIS
  • Queries related to national road safety campaigns and enforcement coordination
  • Requests for statistics, annual reports and official publications (via the RTMC website rtmc.co.za)

Matters like issuing of cards and local appointments are usually handled by individual licensing authorities (municipal or provincial offices) even though they use the NaTIS system.

Which Department or Entity to Contact

RTMC vs Local Licensing Offices

Many motorists confuse the RTMC with local licensing offices. The RTMC runs the central system (NaTIS) but does not physically issue your licence at the counter.

Use the following rule of thumb:

Many provincial and municipal sites, such as the Western Cape Department of Transport and Public Works, explicitly direct users to NaTIS for online bookings and to local registering authorities for in‑person services, reinforcing this division of responsibility.

Escalation and Complaints

Escalating Complaints within RTMC

If you have logged a query via email or the NaTIS call centre and it remains unresolved, you can escalate by:

  1. Sending a detailed email to info@rtmc.co.za with all reference numbers, dates, and previous correspondence attached.
    (Email from RTMC official contact page)

  2. Requesting to speak to a supervisor or manager when calling the switchboard on +27 12 999 5200 and clearly stating that you are escalating a previously logged case.

Keep a record of:

  • Dates and times of calls
  • Names of officials spoken to (if provided)
  • Reference numbers received from NaTIS or RTMC

External Oversight and Further Recourse

The RTMC is a public entity established under the Road Traffic Management Corporation Act and reports to the Minister of Transport. Where complaints are serious, involve maladministration, or remain unresolved after proper escalation, you may consider:

  • Lodging a complaint with the Office of the Public Protector, as described on the official Public Protector South Africa site, which handles maladministration and failure by state bodies to act properly.
  • Writing formally to the Department of Transport using the contact routes on their official website, www.transport.gov.za, explaining that the matter relates to RTMC functions.

These avenues are not RTMC contacts but serve as oversight and escalation mechanisms in line with general South African public‑sector complaint procedures.

Summary of Key RTMC Contact Details

  • Head Office Physical Address:
    Road Traffic Management Corporation, Eco Origins Office Park, Block F, 349 Witch-Hazel Avenue, Centurion, 0157
    (RTMC official contact page)

  • Postal Address:
    Private Bag X147, Pretoria, 0001
    (RTMC official contact page)

  • Switchboard Phone:
    +27 12 999 5200
    (RTMC official contact page)

  • General Email:
    info@rtmc.co.za
    (RTMC official contact page)

  • NaTIS Online Services:
    https://online.natis.gov.za

  • NaTIS Call Centre (widely cited):
    0860 103 089
    (Listed as NaTIS call centre by City of Tshwane)

Using these verified Rtmc contact details, South African motorists and stakeholders can engage the correct RTMC offices, resolve NaTIS and licensing issues more efficiently, and know where to escalate matters when necessary.

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