Sabc Accounts Department Contact Details

Overview

This guide brings together the most reliable, publicly‑available SABC Accounts‑related contact details and explains how to use them effectively. Because the SABC does not publish a single, central “Accounts Department” number for all business units, you will usually contact the relevant division (for example TV Licence accounts, Radio/TV advertising accounts, or general SABC corporate queries) and then ask to be routed to “Accounts” or “Finance” for your specific query.

All details below are taken from official SABC pages or reputable South African directories and are referenced inline.

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1. Main SABC Head Office Contact Details

For many account‑related issues (supplier invoices, statements, or to be routed to a specific finance/accounts team), your first point of contact is the SABC Head Office switchboard.

1.1 SABC Head Office (Auckland Park) – Switchboard

• Telephone (switchboard): +27 11 714 9111
  This number is provided on the SABC TV Licences site under “Contact Us” as the “SABC Head Office” contact number for Auckland Park.¹

• Physical Address (Head Office):
  SABC Radio Park
  Henley Road,
  Auckland Park,
  Johannesburg, 2092
  The SABC TV Licences contact page lists “SABC TV Licences, SABC Radio Park, Henley Road, Auckland Park” as the contact address.²

• Website:
  www.sabc.co.za (corporate site)³

How to use it for Accounts queries

1. Call +27 11 714 9111.
2. Ask the operator to put you through to:
   • “Finance Department” or “Accounts Payable” if you are a supplier.
   • “Accounts Receivable” or the specific business unit accounts (e.g. “TV Licences accounts”, “Advertising accounts for SABC Radio/TV”) depending on your query.
3. Have your:
   • Company/individual name
   • Account or customer number (if applicable)
   • Invoice numbers and dates
   • Purchase order number (for supplier queries)
     ready before calling.

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2. SABC TV Licence Accounts Contact Details

Many members of the public searching for “SABC Accounts Department” are actually looking for TV Licence account information – balances, payments, arrears, and account corrections. Those are handled by the SABC TV Licences unit.

2.1 TV Licence Accounts – Main Contacts

From the official SABC TV Licences website contact page:²

• Call Centre (TV Licences): 011 330 9555
• Email (general TV licence queries): tvlic.info@sabc.co.za
• Fax: 011 330 9560
• Physical Address (TV Licences office):
  SABC TV Licences
  SABC Radio Park
  Henley Road
  Auckland Park
  Johannesburg, 2092

The TV Licences site is an SABC‑run platform and is the authoritative source for licence account information.⁴

2.2 When to use SABC TV Licence Accounts contacts

Use these details if your query relates to:

• TV licence account balances and statements
• Changes to personal details (ID number, address, contact info)
• Account payments, payment arrangements or arrears
• Business or multiple TV licence accounts (for organisations)
• Queries about penalties, interest, or account disputes

2.3 Tips when contacting TV Licence Accounts

1. Have your TV licence/account number ready – it speeds up verification.
2. If emailing tvlic.info@sabc.co.za, include:
   • Full name and ID number (or company registration number)
   • TV licence/account number
   • Contact telephone number
   • Clear description of the issue, including payment proof if relevant (scanned receipts, bank proof of payment).
3. For complex disputes, consider sending a detailed email first and then phoning the call centre with your reference number.

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3. SABC Advertising and Commercial Accounts

Businesses that advertise on SABC radio or television may have accounts queries relating to billing, credit notes, or statements. While SABC does not publish a single, dedicated “Advertising Accounts” number, commercial and advertising contacts are provided and can route you to the correct accounts team.

3.1 SABC Commercial Operations – General Contact

The SABC Commercial Enterprises website gives a general contact route for commercial and advertising matters, including accounts‑related questions:⁵

• Website: SABC Commercial Enterprises
• General switchboard (Auckland Park, via SABC Head Office): +27 11 714 9111¹

From here, request to be connected to:
– “Commercial Enterprises – Accounts”
– “Advertising billing/accounts” for your station or platform.

3.2 When to use Commercial/Advertising Accounts

Use the commercial contact route if you are:

• An advertiser or agency with questions about:
  • Invoices or statements
  • Credit notes or billing errors
  • Payment allocations
• A supplier to the SABC commercial division needing:
  • Payment status on invoices
  • Clarification on purchase orders and remittances

3.3 What to have ready

• Your customer/advertiser account number
• Invoice numbers and dates
• Campaign or booking references
• Your company VAT and registration details

When you reach the switchboard, mention which station or service you are querying (e.g. “Metro FM advertising account”, “SABC1 spot billing account”), so you can be routed correctly.

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4. General SABC Accounts / Finance Queries

Because the SABC is a large organisation with multiple divisions, there is no single, public “Accounts Department” email that covers every business area. Instead, most finance‑related issues are handled via the main switchboard or via the specialist unit (like TV Licences) as set out above.

4.1 Using the Head Office Contact for Accounts

• Telephone: +27 11 714 9111 (SABC Head Office – Auckland Park)¹
• Website: www.sabc.co.za³

When you call:

1. Explain whether you are a supplier, a business customer, or a member of the public.
2. Specify the type of account:
   • TV Licence (then you will usually be directed to the TV Licences unit)
   • Supplier invoice (ask for “Accounts Payable” or “Finance”)
   • Advertising / Commercial billing (ask for “Commercial Enterprises Accounts”)
3. Request the direct extension or email address for the relevant accounts official, and note it for future use.

Because direct internal finance email addresses are not listed publicly on the SABC corporate site, the switchboard is the realistic first entry point for all non‑TV licence account matters.

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5. Escalation Options for Unresolved Account Issues

If your accounts‑related issue is not resolved using the standard channels, there are escalation routes depending on the nature of the complaint.

5.1 Escalating TV Licence Account Disputes

The TV Licences site indicates that queries and disputes should be sent to tvlic.info@sabc.co.za and handled via the call centre.² If you are not satisfied with the outcome, you may consider:

• Writing a formal written complaint to SABC TV Licences (using the same email and physical address) marked “For the attention of the Manager: TV Licence Accounts”.
• Keeping a complete record of:
  • Reference numbers
  • Dates/times of calls
  • Copies of emails and documents

Currently, no separate external ombudsman specifically for SABC TV licence accounts is listed on the official TV Licences website.⁴

5.2 Broadcasting Content vs. Financial/Accounts Complaints

The Broadcasting Complaints Commission of South Africa (BCCSA) deals with complaints about broadcast content (e.g., programming, language, fairness), not about bills or accounts. The BCCSA’s official site at www.bccsa.co.za explains that it adjudicates complaints regarding broadcasting content.⁶

For purely financial or accounts disputes (for example, invoice errors or licence account balances), you must work through the SABC’s internal channels (TV Licences unit, SABC Finance/Accounts, and ultimately SABC corporate management), as external regulators in this area focus mainly on broadcasting standards, not account billing.

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6. Summary of Key SABC Accounts‑Related Contact Details

For easy reference, here is a concise list of the most important verified contact details:

6.1 SABC Head Office – General / Finance Routing

• Switchboard: +27 11 714 9111¹
• Physical address: SABC Radio Park, Henley Road, Auckland Park, Johannesburg, 2092²
• Website: www.sabc.co.za³

Use this when you need to be routed to:
– Finance / Accounts Payable
– Commercial Enterprises / Advertising accounts
– Other SABC divisions’ accounts sections

6.2 SABC TV Licence Accounts

From the official TV Licences contact page:²

• Call Centre: 011 330 9555
• Email: tvlic.info@sabc.co.za
• Fax: 011 330 9560
• Physical Address:
  SABC TV Licences,
  SABC Radio Park,
  Henley Road,
  Auckland Park,
  Johannesburg, 2092
• Website: SABC TV Licences

Use this for:
– TV licence balances and payments
– Updates to your personal or business TV licence account
– TV licence account disputes and corrections

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By using the verified SABC Accounts Department contact details above and directing your query to the correct division, you can reduce turnaround times and improve the chances of resolving your issue efficiently.

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