Sabc Television Licence Contact Details

Overview

South African households and businesses that own television sets are legally required to hold a valid TV licence administered by the South African Broadcasting Corporation (SABC). Having the correct, up‑to‑date SABC television licence contact details makes it easier to register, renew, update your details, query your account, or resolve arrears.

Below you’ll find verified phone numbers, email addresses, and postal details sourced from the official SABC TV Licences website and related official publications, together with guidance on when and how to use each channel.

Main SABC Television Licence Contact Details

National Call Centre (Public / Domestic TV Licences)

The SABC operates a dedicated TV Licences Call Centre for general households and individuals.

• Call Centre (Public TV licences):
  • Phone (landline): 011 330 9555
  • Phone (share‑call): 0860 00 00 18
    These numbers are listed on the official SABC TV Licences “Contact Us” page for public/domestic licence queries, including balance enquiries and account updates (SABC TV Licences – Contact Us).
• Email (general public enquiries):
  • tvlic.info@sabc.co.za – given on the SABC TV Licences contact page for Public Section enquiries and information requests (SABC TV Licences – Contact details).
• Website:
  • https://www.tvlic.co.za – the official SABC TV Licences site, where you can check balances, update details, pay online and find further contact information (SABC TV Licences – Home).

Typical uses

Use these public SABC television licence contact details for:

• Account balance and payment arrangements
• New household TV licence applications
• Change of address or personal details
• Queries about licence renewals, penalties and arrears
• Clarification of TV licence requirements for households

Have your TV licence number or ID number ready before calling or emailing – this is required to locate your account quickly, as indicated in SABC’s online account services (SABC TV Licences – eServices).

Business, Dealer and Corporate SABC Television Licence Contact Details

Businesses, TV dealers, rental companies and institutions have dedicated email contacts.

According to the SABC TV Licences contact listing (SABC TV Licences – Contact Us):

• Business / Corporate TV Licences:
  • Email: tvlic.bus@sabc.co.za
    Use this for business and corporate TV licence registrations, bulk accounts and institutional licences.
• Dealers / Installers / Rental Companies:
  • Email: tvlic.dealers@sabc.co.za
    This address is for TV retailers, installers and rental operators dealing with dealer licences, stock records and proof of customer licences.

When emailing, include:

• Registered business name and registration number
• TV licence number(s) if already allocated
• Clear description of your request (e.g., “Apply for new business TV licence”, “Update dealer licence details”).

Regional and Postal SABC Television Licence Contact Details

Postal Address (Public Licences)

The official postal address for public TV licence correspondence is:

• SABC TV Licences – Public Section
  • Postal address: SABC TV Licences, Private Bag X06, Auckland Park, 2006

This postal address is included on the official SABC TV Licences documentation and referenced by multiple South African information portals that quote from SABC’s material, including a government‑linked information page (GovernmentZA info page referencing SABC postal details).

Use the postal address for:

• Formal written disputes or appeals
• Supporting documents if requested via post
• Written requests for statement printouts if you cannot use email

Always include:

• Your full name and ID number
• TV licence account number
• Daytime contact number and email address
• A clear explanation of your query or dispute

Other Official SABC Contact Points Related to TV Licences

SABC Head Office Switchboard (Not TV‑licence specific)

The SABC head office switchboard is not a dedicated TV licence line, but can route you if you cannot reach the TV Licences Call Centre:

• SABC Head Office – Auckland Park:
  • Phone (switchboard): 011 714 9111
    This number appears on the official SABC corporate site (SABC – Contact Details).

Ask the operator to transfer you to the TV Licences Department if you cannot get through on the call centre numbers.

How to Use the SABC Television Licence Contact Details Effectively

Before You Call or Email

To speed up resolution when using any of the SABC television licence contact details, prepare:

• Your TV licence number (or ID number for individuals)
• Contact information: mobile number and email address
• Address details: proof of residence if you are changing addresses
• Details of payments made (dates, amounts, channels such as bank deposit or retailer payment) – SABC’s online payment advice reminds users to keep proof of payment for reconciliation (SABC TV Licences – Payments).

Best Channels for Common Queries

• Balance enquiry / renewal due date
  • Use: Call centre (011 330 9555 / 0860 00 00 18) or online eServices on tvlic.co.za.
• Update address or contact details
  • Use: Email tvlic.info@sabc.co.za with your licence number, old and new details.
• Business or dealer compliance
  • Use: tvlic.bus@sabc.co.za (business / corporate) or tvlic.dealers@sabc.co.za (dealers).
• Formal dispute or written complaint
  • Use: Registered letter to SABC TV Licences, Private Bag X06, Auckland Park, 2006, and optionally an email copy to tvlic.info@sabc.co.za.

Keep reference numbers provided by agents during calls or email threads – these are needed if your case is escalated.

When to Use Which SABC Department

From the SABC TV Licences “Contact Us” overview (SABC TV Licences – Contact details), you can broadly divide responsibilities as follows:

Public TV Licences Section

Use this for:

• All household / domestic TV licences
• Queries about disabled, pensioner or concessionary licences (if applicable)
• Account status, renewals, penalties, and payment arrangements for individuals

Primary contacts:
Call Centre – 011 330 9555 / 0860 00 00 18
Email – tvlic.info@sabc.co.za

Business & Corporate Section

Use this section when:

• Your entity operates TVs on business premises (shops, offices, hotels, guesthouses, etc.)
• You manage multiple TV sets/branches under one account
• You require institutional licences for government departments, educational institutions or similar entities

Primary contact:
Email – tvlic.bus@sabc.co.za

Dealers / Installers Section

Use this if you:

• Sell or rent out television sets
• Need to comply with dealer licence obligations (e.g., recording buyer TV licence details)

Primary contact:
Email – tvlic.dealers@sabc.co.za

Escalation and Complaints

The SABC TV Licences website encourages customers to contact the TV Licences department directly to resolve disputes and queries (SABC TV Licences – Contact Us).

For unresolved issues:

1. Escalate within TV Licences:
   • Re‑contact the call centre and request escalation to a supervisor.
   • Provide all previous reference numbers and copies of correspondence.
2. Formal written complaint to SABC TV Licences:
   • Send a detailed letter to:
     SABC TV Licences, Private Bag X06, Auckland Park, 2006.
   • Attach copies of proof of payment or previous emails.
3. Broadcasting Complaints and Regulation (content‑related)
   • If your issue relates to broadcast content rather than licensing, the appropriate escalation mechanism is through the Broadcasting Complaints Commission of South Africa (BCCSA), which is listed on SABC’s corporate pages as the independent body handling content complaints (SABC – Complaints Process).
   • Note: BCCSA does not deal with TV licence billing disputes; those remain with SABC TV Licences.

Summary

For any South African resident or business that owns a television, having the correct SABC television licence contact details is essential.

Use the public TV Licences Call Centre (011 330 9555 / 0860 00 00 18) and tvlic.info@sabc.co.za for individual accounts, and the specialised business (tvlic.bus@sabc.co.za) and dealer (tvlic.dealers@sabc.co.za) emails for corporate and retail matters, as confirmed by the official SABC TV Licences contact page.

When contacting SABC, always have your licence or ID number, payment proof and up‑to‑date contact information ready to ensure your query is handled efficiently.