Looking for the most reliable Sanlam Credit Card contact details in South Africa? Below is a fact-checked, source-backed guide to the best available channels to reach Sanlam for credit card–related queries.
Note: Sanlam’s credit card offering is provided in partnership with African Bank. Current publicly available contact details refer to Sanlam financial services and African Bank credit card support, as shown in the sources below.
1. Sanlam Credit Card Contact Overview
Sanlam does not publish a standalone “Sanlam Credit Card” call centre number on its main website. Instead, there are two primary contact points relevant to credit card customers:
- Sanlam Group client services – for general Sanlam financial product, account and client queries.
- African Bank – for operational credit card queries (card management, limits, balances, support), as African Bank is the issuing bank for Sanlam-branded credit cards.
This division is supported by African Bank’s own description of partner and affiliate cards, which notes that African Bank supports co-branded card partners such as SanlamMoney Saver and other partner brands (African Bank – Partners & Affiliates).
2. Sanlam Contact Details (General Financial Services)
For general Sanlam account support, financial services queries, or to be directed to the correct internal team, you can use the following official Sanlam contact details from the Sanlam website:
2.1 Sanlam General Contact Number
Sanlam lists a central contact number for client services:
- Telephone (South Africa): 021 947 9111
Source: Sanlam “Contact us” – Head office & general numbers
This number is intended for general Sanlam enquiries. When calling, request to be directed to the team dealing with SanlamMoney Saver or credit card–related questions if applicable.
2.2 Sanlam Email and Online Contact Form
Sanlam encourages the use of digital channels via its main contact page:
- Online contact portal: Clients can send a query via the online form available on the Sanlam site under Contact us (Sanlam contact portal).
From this page, users can select their product category, which helps route the request to the proper division, including card-linked and banking-related products under Sanlam’s partner arrangements.
2.3 Sanlam Head Office Postal and Physical Address
While not specific to credit cards, the Sanlam Head Office is the primary corporate contact point:
- Physical Address (Head Office):
2 Strand Road, Bellville, 7530, South Africa - Postal Address:
PO Box 1, Sanlamhof, 7532, South Africa
These details are given on Sanlam’s official Contact us page (Sanlam contact information).
3. African Bank Contact Details for Sanlam Credit Card Support
African Bank is the credit provider for several partner credit card products, including Sanlam-branded cards. On its official Partners & Affiliates page, African Bank lists Sanlam among its partner brands for card products (African Bank – Partners & Affiliates).
For card-related operational support (such as card queries, PIN issues, limits, or lost/stolen card reporting) it is appropriate to contact African Bank using its published credit card support channels.
3.1 African Bank General Contact Number
African Bank provides a central contact centre number:
- Customer Service (South Africa): 0861 111 011
Source: African Bank – Contact Us
When calling this number, you can request assistance for a Sanlam card or SanlamMoney Saver card, as it is administered within African Bank’s credit card portfolio.
3.2 African Bank Email and Online Support
African Bank also offers digital options for card support:
- General email contact: African Bank indicates customer support via online channels, including web forms and email contact details from their contact page (African Bank contact page).
- Online query forms: On the same page, African Bank provides web-based support options where you can log service-related queries.
Use these channels if you prefer written communication about your Sanlam credit card or partner card product.
4. Lost or Stolen Card Reporting
Publicly available information on African Bank’s site indicates that card customers can contact the main call centre for urgent support and card security matters:
- African Bank Call Centre: 0861 111 011
Source: African Bank – Contact Us
If your card is a Sanlam-branded credit card issued via African Bank, this is the most direct, published telephone line to report a lost or stolen card or suspicious transactions. Ask specifically to be routed to the credit card or card fraud department.
5. In-Branch Support for Sanlam Credit Card Customers
African Bank confirms that its branch network serves card customers for partner card products (African Bank – Partners & Affiliates). You can therefore visit an African Bank branch to:
- Query balances and statements
- Request card replacement
- Update personal details
- Seek assistance on Sanlam-branded card issues
Branch locations and operating times are listed on the African Bank website’s branch locator, accessible from the African Bank contact page.
6. Online Account Access and Digital Self-Service
While Sanlam’s main site focuses on life insurance, investments and retirement products, day-to-day credit card account management for Sanlam-branded cards is generally handled through African Bank’s digital platforms:
- African Bank Online & App: These platforms support card management functions such as transactions overview and account details for African Bank–issued cards. Details on digital banking access are found via the African Bank website (African Bank – Digital Banking).
If you hold a SanlamMoney Saver or similar partner card, you can inquire via African Bank support channels whether your specific card is visible in their online banking/app environment.
7. How to Choose the Right Contact Channel
Because Sanlam Credit Card contact details are split between Sanlam’s financial services support and African Bank’s credit card infrastructure, use this quick guide:
- General Sanlam relationship, policy questions, or “which department handles my card?”
Call Sanlam on 021 947 9111 or use the Sanlam online contact page. Card functionality: statements, transactions, limits, card blocks, lost/stolen card:
Call African Bank on 0861 111 011 or use the digital channels listed on the African Bank contact page.In-person assistance for Sanlam-branded cards:
Visit an African Bank branch, confirmed as a support point for partner and affiliate card products (African Bank – Partners & Affiliates).
By using the official contact channels above from Sanlam and African Bank, you can reach the most appropriate support team for any Sanlam credit card–related query.
Leave a Reply