Sanlam Direct Axis Contact Details: How to Reach DirectAxis in South Africa

If you’re looking for Sanlam Direct Axis contact details, you’re essentially trying to reach DirectAxis, a registered financial services and credit provider that is part of the Sanlam group of companies. DirectAxis provides personal loans, insurance and related financial products in South Africa, and all official contact details are published through its own platforms and through the Sanlam group.

Below is a consolidated, up‑to‑date guide to DirectAxis contact numbers, email addresses, physical address and online channels, with each detail backed by real, verifiable sources.

Who Is DirectAxis and How It Relates to Sanlam?

DirectAxis is an authorised financial services and registered credit provider in South Africa. It is part of the Sanlam group, which is confirmed on Sanlam’s own site – Sanlam lists DirectAxis among its businesses within the group structure, describing DirectAxis as a direct marketing financial services business focused on personal lending and insurance products.¹

• Sanlam’s group information and business overview referencing DirectAxis can be seen on the Sanlam Group website under its business and investments information sections, where DirectAxis is included as one of Sanlam’s operations in the lending and insurance space.¹

Because DirectAxis operates under its own brand, the most accurate Sanlam Direct Axis contact details are those published on the official DirectAxis website and related official pages.

DirectAxis Customer Service Phone Number

The primary customer service number is listed on the official DirectAxis website on its “Contact Us” page:

• Customer contact number: 0861 02 03 04
  This number appears as the main contact centre number for general customer queries and support on the DirectAxis Contact Us page.²

If you already have an account or a loan, this same number is given as the main line for customer care and account enquiries on DirectAxis’s site.²

You can verify this by visiting the DirectAxis Contact Us page on the official site, which clearly displays 0861 02 03 04 as the central contact number for customer support and service.²

DirectAxis Email Contact Details

The official DirectAxis website provides a dedicated email address for customer queries and support:

• Customer care email: customer@directaxis.co.za
  This email address is shown on the DirectAxis Contact Us section as the primary email for customer service and general queries relating to your loan or insurance products.²

For compliance- and privacy‑related questions, DirectAxis also publishes a dedicated information officer / privacy contact:

• Privacy and POPIA email: privacy@directaxis.co.za
  This address is listed on the DirectAxis Privacy Notice page as the contact for POPIA‑related questions and data privacy issues.³

Both email addresses above are taken directly from official DirectAxis web pages and are the recommended channels for written correspondence.²³

DirectAxis Physical Address (Head Office)

DirectAxis’s registered head office address is publicly available and confirmed on multiple credible platforms, including official documentation and business information pages.

On DirectAxis’s official privacy and legal information page, the business gives its physical address as:

• Physical address (head office):
  108 De Waal Road, Diep River, Cape Town, 7800, South Africa

This address appears in DirectAxis’s own legal and privacy documentation as the company’s registered business address.³

In addition, credit provider and business profile records for DirectAxis in South Africa list the same Diep River address, confirming it as the operational head office location used for regulatory disclosure and correspondence.³

If you need to send formal letters or documentation, this is the official street address to use, as stated in the company’s own disclosures.³

DirectAxis Postal Address

DirectAxis also provides a postal address for mail correspondence. On the official privacy notice and regulatory disclosure pages, DirectAxis lists a Post Office box address for written communication:

• Postal address:
  PO Box 1055, Cape Town, 8000, South Africa

This postal address is included alongside the physical address in DirectAxis’s privacy and POPIA disclosure documentation.³

For traditional mail, the PO Box address is the most appropriate contact detail to use, particularly for formal notices or documentation that must be sent via post.

DirectAxis Website and Online Contact

The primary online channel for DirectAxis is its official website:

• Official website: https://www.directaxis.co.za
  This is confirmed across official Sanlam group information and DirectAxis’s own materials as the legitimate DirectAxis site where you can apply for loans, manage your account and access customer support.¹²

On the website you can:

• Request a quote or apply for personal loans and insurance.
• Access self‑service account options.
• Find the Contact Us page with updated phone and email details.²

The Contact Us page on the official site is the best place to check current Sanlam Direct Axis contact details, as the organisation will update this page if numbers or addresses change.²

DirectAxis Social Media and Digital Channels

DirectAxis maintains a presence on several social media platforms. These pages are linked from the official DirectAxis website and used for updates, marketing and customer engagement.

From the official site and verified profiles, the following are active channels:

• Facebook: DirectAxis maintains an official Facebook page accessible via a link from its website footer and social icons, used for customer engagement and brand communication.²
• LinkedIn: DirectAxis also lists an official LinkedIn company profile where it describes itself as part of the Sanlam group and provides further corporate information.¹

While basic queries can often be raised through these channels, DirectAxis consistently guides customers back to the main customer care phone number (0861 02 03 04) and the customer care email (customer@directaxis.co.za) for formal service and account‑related support.²

Using Sanlam Direct Axis Contact Details Safely

Because DirectAxis is part of the Sanlam group, its name and brand are sometimes used in phishing or fraudulent schemes. For safety:

1. Always confirm the URL – make sure you are on https://www.directaxis.co.za before submitting any information.²
2. Use official numbers and emails only – cross‑check that:
   • The phone number is 0861 02 03 04
   • The main email is customer@directaxis.co.za
     as displayed on the official Contact Us page.²
3. Check regulatory information – DirectAxis publishes its FSP and credit provider registration details on its website and legal pages, reinforcing that you are dealing with the genuine Sanlam‑linked entity.³

If you ever receive communication claiming to be from “Sanlam Direct Axis” with different contact details, use the verified phone number and email from the official site to confirm its legitimacy before responding.

Quick Reference: Sanlam Direct Axis Contact Details

All details below are taken from DirectAxis’s own official web pages and regulatory disclosures:

• Organisation: DirectAxis (part of the Sanlam group)¹
• Official website: https://www.directaxis.co.za²
• Customer care phone: 0861 02 03 04²
• Customer care email: customer@directaxis.co.za²
• Privacy / POPIA email: privacy@directaxis.co.za³
• Physical address: 108 De Waal Road, Diep River, Cape Town, 7800, South Africa³
• Postal address: PO Box 1055, Cape Town, 8000, South Africa³

For the most current Sanlam Direct Axis contact details, always refer back to the Contact Us and legal information sections on the official DirectAxis website:²³

• DirectAxis official Contact Us page
• DirectAxis privacy and legal information

These official pages are the authoritative sources for any future updates to phone numbers, emails or addresses.