Contact Details

S&P Global Contact Details

S&P Global Contact Details

Overview

S&P Global is a leading provider of credit ratings, indices, market intelligence and analytics to financial institutions, corporates, governments and investors worldwide. This guide focuses on S&P Global contact details that are publicly listed and verified, with an emphasis on numbers and addresses that South African users are most likely to use when dealing with the S&P Global Ratings and broader S&P Global operations.

All details below are drawn from S&P Global’s official websites and documents, and from recognised financial‑services sources; each contact point is linked to the original source for verification.

Global and Regional S&P Global Contact Details

Global Headquarters – S&P Global Inc.

S&P Global’s corporate headquarters is in New York.

  • Organisation: S&P Global Inc.
  • Physical address: 55 Water Street, New York, NY 10041, United States
  • Main telephone (US HQ): +1 212 438 1000
  • Website: https://www.spglobal.com

These details are provided on S&P Global’s global contact page and corporate overview pages, which list 55 Water Street, New York, NY 10041 and +1 212 438 1000 as the primary headquarters contact information for S&P Global and S&P Global Ratings (formerly Standard & Poor’s) as a division of S&P Global Inc. You can confirm this on S&P Global’s official Contact Us section for the United States and corporate information pages, accessible from the main site at S&P Global – Contact.

Use this contact primarily for:

  • High‑level corporate enquiries
  • Investor‑relations routing (if you cannot find the specific IR details)
  • Media or legal correspondence that must go to the global head office

When calling from South Africa, remember to prefix with the international dialling code: +1 212 438 1000.

S&P Global Ratings – Contact Information

S&P Global Ratings is the credit‑ratings division of S&P Global. Its contact points are typically grouped by region.

General Ratings Enquiries (Global)

S&P Global’s ratings site offers a global “Contact Us” function that routes queries to regional teams.

  • Global ratings site: https://www.spglobal.com/ratings
  • Contact page (Ratings): accessible via the “Contact Us” link on the ratings site, which provides online forms and regional contact routes for ratings‑related questions.

On the S&P Global Ratings website, the “Contact Us” option appears in the page header or footer and directs you to specific forms or regional offices depending on the type of query (issuer, investor, media, technical support). This is the most reliable channel for:

  • Issuers seeking information about a rating, rating process or fee structures
  • Investors requesting clarifications on rating methodologies or specific ratings
  • Media queries related to rating actions and commentary

For any ratings‑focused query from South Africa, start on the S&P Global Ratings website and use the appropriate contact form so your request is routed to the correct team.

S&P Global – UK & EMEA Contact Details (Useful for South African Users)

Although there is no public, South‑Africa‑specific S&P Global office listing on the current S&P Global sites, South African institutions frequently interact with S&P Global through the EMEA (Europe, Middle East & Africa) region, especially London.

S&P Global Ratings – London Office (EMEA Hub)

  • Organisation: S&P Global Ratings – London Office
  • Physical address: 20 Canada Square, Canary Wharf, London E14 5LH, United Kingdom
  • Main telephone (London): +44 (0)20 7176 3800

These contact details are confirmed through S&P Global Ratings’ UK information, which lists 20 Canada Square, London E14 5LH and a London switchboard number as primary contact information for EMEA ratings operations. The London office is a key hub for African sovereign and corporate ratings work and often acts as a liaison point for sub‑Saharan Africa–related questions. You can verify the address and contact point via the relevant UK / EMEA office information linked from the S&P Global Ratings site.

Use this office for:

  • Sovereign and public‑sector ratings questions related to African countries
  • Corporate, infrastructure and financial‑institution rating enquiries within EMEA
  • Analyst or media liaison when your matter is explicitly handled through London

When calling from South Africa, dial: +44 20 7176 3800.

S&P Global – Investor Relations and Corporate Enquiries

Investor Relations (S&P Global Inc.)

For shareholders and analysts in South Africa who need investor‑relations information, S&P Global provides a dedicated IR channel.

From the Investor Relations site, you can reach the IR team through a dedicated contact form or listed email/phone contacts provided there. The IR site centralises:

  • Annual and quarterly reports
  • Earnings releases and presentations
  • Investor events and webcasts
  • IR contact details for follow‑up questions

Access the IR contact options via the “Contact IR” section on the S&P Global Investor Relations site and use the form or email provided for:

  • Questions about financial results and corporate strategy
  • Share ownership, dividend, and stock‑related queries
  • Governance and ESG‑related investor questions

For efficiency, prepare your shareholder or institution details, the nature of your query, and any relevant documentation before submitting the IR contact form.

S&P Global – Support and Account‑Related Contacts

Market Intelligence, Capital IQ and Other Platforms

S&P Global operates a number of data and analytics platforms (e.g., S&P Capital IQ Pro, Market Intelligence, Platts, and others). Each has its own help and support channels accessible via the central S&P Global support hub.

Through this Customer Support page, S&P Global provides:

  • Online request forms for technical and account issues
  • Access to knowledge bases and product‑specific resources
  • Regional support routing after you select your product and location

For South African users of S&P Global Market Intelligence or Capital IQ:

  1. Visit the S&P Global customer‑support page.
  2. Select the relevant product (e.g., “S&P Capital IQ Pro,” “S&P Global Market Intelligence”).
  3. Use the “Contact Support” or “Submit a Case” options, which will direct your issue to the appropriate regional support team, including those covering Africa.

Typical uses:

  • Password or access issues
  • Data‑feed problems and API questions
  • Training and onboarding requests
  • Billing and subscription queries (for existing contracts)

Have your organisation name, product name, user ID and description of the issue ready before contacting support.

How to Use S&P Global Contact Details Effectively

1. Identify the Nature of Your Query

  • Credit ratings questions (sovereign, corporate, bank, structured finance):
    Use the online forms and regional contacts on the S&P Global Ratings site.
  • Data, analytics and platforms (Capital IQ, Market Intelligence):
    Start at the S&P Global customer‑support portal.
  • Corporate governance, shareholders and financials:
    Use the channels on the S&P Global Investor Relations site.
  • General corporate enquiries or if unsure:
    Call or write to S&P Global Inc. headquarters at 55 Water Street, New York, NY 10041, USA, via the main switchboard +1 212 438 1000, as listed on S&P Global’s official site.

2. Prepare Key Information Before Contacting

To speed up responses:

  • For ratings‑related enquiries:
    • Exact name of the rated entity or issue
    • Country and sector (e.g., “South Africa – corporate – mining”)
    • CUSIP/ISIN or transaction identifiers if available
  • For platform / data issues:
    • Product name (e.g., Capital IQ Pro, Market Intelligence)
    • Screenshot or description of the error
    • Time and date when the problem occurred
  • For investor‑relations queries:
    • Investor or institution name
    • Type of investment (equity, debt)
    • Specific report or disclosure you are asking about

3. Business Hours and Time Zones

  • The New York headquarters operates on US Eastern Time (ET).
  • The London office operates on UK time (GMT/BST).

From South Africa (SAST), consider:

  • New York: typically 6–7 hours behind SAST
  • London: typically 1–2 hours behind SAST

Plan calls accordingly, or use email/contact forms when calling hours are inconvenient.

When to Use Which S&P Global Department

Ratings Department

Use the ratings contact channels when:

  • You represent a corporate, bank, insurer, government or municipality considering obtaining or reviewing a credit rating.
  • You are an investor seeking clarifications on an existing S&P Global Ratings opinion.
  • A transaction adviser, law firm or bank needs to coordinate on a structured‑finance or capital‑markets deal.

The S&P Global Ratings website will route you to the correct analyst team or service representative based on the sector and geography (including South Africa and the rest of Africa, usually via EMEA).

Market Intelligence / Capital IQ and Data Products

Use the Customer Support portal at https://www.spglobal.com/en/customer-support when:

  • You already license S&P Global data or platforms and need support.
  • Your South African institution is exploring new subscriptions or add‑ons (you can request a sales contact through the product pages and contact forms).
  • You require help integrating S&P Global data feeds into your internal systems.

Investor Relations

Use the Investor Relations site when:

  • You are a current or prospective shareholder of S&P Global Inc.
  • You need financial statements, presentations or ESG disclosures.
  • You have questions about AGMs, dividends, or corporate governance.

Escalation and Complaints

Ratings Appeals and Concerns

For disputes or appeals regarding a specific credit rating, S&P Global Ratings maintains internal procedures for issuers to raise concerns and request reviews. While specific telephone numbers for appeals are not listed publicly, the standard route is:

  1. Contact the lead analyst or rating team using details provided in the rating letter or via the S&P Global Ratings site.
  2. If unresolved, follow the escalation steps outlined in your engagement documentation with S&P Global Ratings, which refer to internal review mechanisms.

Because these procedures are formal and case‑specific, details are normally communicated directly to issuers and not published as generic contact lines.

Regulatory and Ombudsman Routes

S&P Global Ratings is registered and supervised by multiple regulators in different jurisdictions. For South African institutions:

  • If your concern relates to regulatory conduct within a specific jurisdiction (for example, EU or UK), you may raise matters with that jurisdiction’s financial regulator as indicated in S&P Global’s regulatory disclosures and regulatory‑status documentation, linked from the S&P Global Ratings site.

However, there is no single global ombudsman for S&P Global; escalation usually follows:

  • Internal review (via the analyst team and ratings management)
  • Then, where relevant, to the appropriate local financial‑services regulator in the jurisdiction where the rating or service is being provided.

Always consult your contract or engagement letter with S&P Global for the correct escalation path.

Summary

For South African users seeking S&P Global contact details, the most reliable path is to:

  • Use S&P Global’s official websites and online contact forms for ratings, platforms, and support:
  • Direct high‑level or non‑specific queries to the New York headquarters, at 55 Water Street, New York, NY 10041, USA; Tel: +1 212 438 1000, as listed on S&P Global’s corporate pages.
  • Where African ratings work is handled from EMEA, contact the London office at 20 Canada Square, London E14 5LH, UK; Tel: +44 20 7176 3800, as specified in S&P Global Ratings’ EMEA office information.

By starting from these verified points and using the appropriate department, South African clients and investors can route their queries efficiently and obtain accurate assistance from S&P Global.

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