Standard Bank Card Division Contact Details

Essential Highlights

Get direct access to the Standard Bank Card Division with these resources:

• Contact Numbers: Connect with customer support via dedicated phone lines.
• Email and Online Assistance: Utilize email contacts and the Standard Bank website for queries.
• Social Media Channels: Engage with Standard Bank through their official social media profiles.
• Physical Branch Locations: Visit nearby branches for in-person assistance.
• FAQ Section: Find answers to commonly asked questions about Standard Bank Card Division services.

Table of Contents

1. Contact Numbers
2. Email and Online Assistance
3. Social Media Channels
4. Physical Branch Locations
5. FAQ

Contact Numbers

Getting in touch via phone is a quick and convenient option. Standard Bank Card Division offers specific contact numbers based on your need and location:

• Customer Care (General):
  • Local: 0860 123 000
  • International: +27 11 299 4701
• Credit Card Support:
  • Lost/Stolen Cards: 0800 020 600
  • Disputes & Fraud: 011 299 4520
• Business Card Support: 0860 109 075

Remember, phone lines are generally operational during business hours. For 24/7 assistance, reach out to their automated services or alternative support channels.

Email and Online Assistance

Email and online platforms offer a practical avenue for non-urgent inquiries. Utilize the following resources for quick online help:

• Customer Service Email: Contact them at information@standardbank.co.za. Be sure to provide detailed information about your query for a prompt response.
• Standard Bank Website: Navigate to their official website for extensive resources and support at Standard Bank.
• Online Banking Chat: Log into your online banking profile and use the live chat feature for real-time assistance.

Social Media Channels

Social media is a powerful tool for quick updates and support. Standard Bank has several official channels where you can seek assistance:

• Facebook: Connect at Standard Bank Facebook.
• Twitter: Follow and tweet them at Standard Bank Twitter.
• Instagram: Engage via Standard Bank Instagram.

These platforms are monitored regularly, making them effective for swift responses and updates.

Physical Branch Locations

When digital means are not enough, in-person visits can make a big difference. Here’s how you can locate and visit Standard Bank branches:

• Branch Locator Tool: Use the Standard Bank Branch Locator to find the nearest branch.
• Address and Timings: Each branch’s address and operating hours are listed in the locator tool for your convenience.

Visiting a branch allows for comprehensive support and bespoke solutions tailored to your needs.

FAQ

Find answers to frequent questions by customers of Standard Bank Card Division:

1. How can I apply for a Standard Bank credit card?
   • You can apply online via the Standard Bank Credit Card Application.
2. What should I do if my card is lost or stolen?
   • Immediately call the Lost/Stolen Cards hotline at 0800 020 600 to report the loss.
3. How do I dispute a transaction?
   • Contact the Disputes & Fraud division at 011 299 4520 or submit details through your online banking platform.
4. Can I manage my card settings online?
   • Yes, log into your Standard Bank Online Banking to manage settings, including payment limits and alerts.
5. What are the fees associated with Standard Bank credit cards?
   • Refer to the Standard Bank Fee Structure for detailed information.
6. Are there dedicated business card services?
   • Yes, for business card support, call 0860 109 075 or visit the Business Cards Division.
7. How can I increase my credit limit?
   • Request a limit increase via online banking, by visiting a branch, or calling customer service at 0860 123 000.

For additional support, visit Contact Details for Standard Bank Card Division.

By ensuring you have all these contact details and support options at your fingertips, managing your Standard Bank card becomes much more straightforward.