Standard Bank fraud division

How do I report fraud to Standard Bank?

Report it…

1. If calling internationally – +44 (0) 1624 643643.
2. If calling from within South Africa – 0860 033 269 (the cost of a local call)
3. email personalbanking@standardbank.com.
4. via the “contact-us” page.
5. send a secure message via your Internet Banking.

How does a bank fraud department work?

The bank investigates fraud claims and suspicious activity and then determines if the suspicious activity amounts to fraud. From there, the bank will submit a Suspicious Activity Report (SAR), which will be escalated to the proper legal authority.

How do you reverse an Unauthorised transaction on Standard Bank?

This can be done at a branch or through the call centre on 0860 123 000.

Do banks refund Unauthorised transactions?

Claiming a refund

If you didn’t authorise a payment, you should ask your bank for a refund. This refund should be in your account by the end of the next business day, along with any charges and interest you paid because of the transaction.

standard bank fraud division

Standard Bank fraud division