Ombudsman Contact Details: Who to Contact for Your Complaints

Finding the right authority to address your complaints is crucial in seeking resolution. This guide provides the Ombudsman Contact Details you need to find the right authority for your specific grievance.

Understanding the Role of an Ombudsman

An Ombudsman acts as an intermediary between professional services and the public, providing a platform to resolve disputes impartially. Whether dealing with financial issues, insurance claims, taxes, or consumer goods, knowing the correct Ombudsman to contact is essential.

FAIS Ombud: Financial Service Providers

The FAIS Ombud addresses complaints related to financial service providers. If you have issues with advice or intermediary services, they are your first point of contact.

• Address: Menlyn Central Office Building, 125 Dallas Avenue, Waterkloof Glen, Pretoria 0010
• Postal: P O Box 41, Menlyn Park, 0063
• Tel: 012 762 5000
• Sharecall: 086 066 3274
• Email: info@faisombud.co.za
• Website: FAIS Ombud

National Financial Ombud Scheme (NFO)

For matters under short-term, long-term, credit, and banking ombuds, the National Financial Ombud Scheme (NFO) offers a comprehensive resource list.

• Johannesburg Office: 110 Oxford Road, Houghton Estate, Johannesburg
• Cape Town Office: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont
• Tel: 0860 800 900
• Fax: 011 388 8250
• Email: info@nfosa.co.za
• Website: NFO Website

Ombudsman for Long Term Insurance

This Ombudsman specifically handles complaints related to long-term insurance. From life insurance issues to retirement annuities, they provide impartial resolutions.

• Postal: Private Bag X45, Claremont, Cape Town, 7735
• Tel: (021) 657 5000
• Fax: (021) 674 0951
• Email: info@ombud.co.za
• Website: Ombud for Long Term Insurance

Credit Ombudsman

If your concerns are with personal or corporate credit disputes, the Credit Ombudsman offers a resource to handle such issues.

• Postal: P.O. Box 805, Pinegowrie 2123
• Tel: 0861 662 837
• Fax: 086 674 7414
• Email: ombud@creditombud.org.za

Joburg Ombudsman

Residents of Johannesburg can reach out to the Joburg Ombudsman for regional issues including municipal services and local governance matters.

• Helpdesk: 010 288 2800
• WhatsApp: 081 365 0225
• Email: complaints@joburgombudsman.org.za
• Address: SAPPI Building, 48 Ameshoff St, Braamfontein

Tax Ombud

The Tax Ombud offers guidance and assistance for tax-related grievances, facilitating fair resolution.

• Address: Menlyn Corner, 2nd Floor, 87 Frikkie De Beer Street, Menlyn, Pretoria, 0181
• Postal: PO Box 12314, Hatfield, 0028
• Tel: 012 431 9105 / 080 066 2837
• Fax: 012 452 5013
• Email: complaints@taxombud.gov.za
• Website: Tax Ombud

Consumer Goods and Services Ombud (CGSO)

For disputes related to consumer goods and services, the CGSO provides an accessible platform for mediation.

• Address: 292 Surrey Avenue, Ferndale, Randburg, RSA
• Tel: 011 781 2607 / 0860 000 272
• Email: info@cgso.org.za
• Website: CGSO

By contacting the appropriate Ombudsman, you ensure your complaint reaches the right authority with the expertise to address your issue. Use these details to expedite your grievance process and seek the resolution you need.