Regent Policy Contact Details

Regent Policy Contact Details

When you need to get in touch with Regent Insurance Company Ltd (formerly Regent Life and Regent Travel), having the correct contact details is important — whether for policy enquiries, claims, or updates. Below you’ll find verified contact information, plus tips for dealing with policy matters.

📞 Contact Details

• Phone (short-term insurance / general enquires): +27 11 879 0400 (Edenvale, Gauteng) (Medpages)
• Life-assurance enquiries: 0860 734 368 (lifeassurance.org.za)
• Email: info@regent.co.za (lifeassurance.org.za)
• Postal address: PO Box 674, Edenvale 1610, Gauteng (Dachstein)
• Physical address: 146 Boeing Road East, Elma Park, Edenvale 1609 (Gauteng) (Medpages)

📝 Using the Contact Details

• When calling, have your policy number and ID number ready — this helps Regent locate your file faster.
• For email enquiries, mention your full name, contact number, and a short summary of what you need (policy change, cancellation, claim, etc.).
• If writing by post, send via registered mail so you can track delivery, especially for cancellations or major changes.
• For claims (especially travel / short-term), double-check the claim procedure: for example, for travel-insurance the contact is listed as 011 879 0505 and the email travelinsurance@regent.co.za. (saca.org.za)

✅ What You Can Use the Contacts For

• Verifying your policy details (premium, cover, beneficiaries)
• Updating personal information (address, contact number, bank details)
• Submitting or tracking a claim
• Cancelling or converting a policy
• Asking for copies of policy documents or manifesting changes

⚠️ Additional Tips & Warnings

• If you haven’t received any policy documents or correspondence for a long time, use the contacts above and keep copies of all your communications.
• Ensure the company you’re dealing with is indeed Regent — since there have been warnings from policy-holders about lack of communication. (lifeassurance.org.za)
• Always request confirmation in writing when you change or cancel something.
• For unresolved complaints, the company’s disclosures state that you may approach the relevant Ombudsman (short-term insurance or FAIS Ombud). (Dachstein)