Safrican Funeral Policy Contact Details in South Africa

If you hold a Safrican funeral policy or want to enquire about one, having the correct Safrican funeral policy contact details is essential. Below is a factual, up‑to‑date guide to Safrican’s official contact channels, drawn only from credible public sources.

Who is Safrican?

Safrican is a long‑established South African life insurer that focuses on funeral and life cover products. It is part of the Sanlam group, as confirmed on the Sanlam Corporate – Safrican Life page, which describes Safrican as a “licensed life insurer” operating within the group structure (Sanlam Corporate – Safrican Life).

Safrican Head Office Contact Details

The most reliable way to reach Safrican about a funeral policy is through its head office or central client service channels.

Head Office Address

Safrican’s official website lists the following head office address on its “Contact Us” page:

• Address: 21st Floor, 61 Katherine Street, Sandton, 2196, South Africa
  (Source: Safrican – Contact Us)

This Sandton address is also reflected in other business references to Safrican, but the primary verification comes from the company’s own site.

Telephone Number (General/Head Office)

On the same Safrican – Contact Us page, the company provides a central switchboard number:

• Telephone: +27 (0)11 778 8000
  (Source: Safrican – Contact Us)

Use this number for general enquiries; you can then be directed to the correct department for Safrican funeral policy queries, such as new policies, premium questions, or benefit information.

Email Address (General Enquiries)

Safrican also lists a generic email address for client queries:

• Email: info@safrican.co.za
  (Source: Safrican – Contact Us)

Policyholders can use this address to request policy information, update details, or ask about funeral policy benefits and processes.

Funeral Policy Claims Contact Details

If you need to claim on a Safrican funeral policy (for example, after the death of the insured life), Safrican provides specific claims contact information.

On an official Safrican claims information sheet hosted by Sanlam, the following are listed for funeral policy claims:

• Claims Email (Funeral): claims@safrican.co.za
• Claims Fax: 086 676 0985
  (Source: Sanlam – Safrican Funeral Claims Information Sheet (PDF))

For the most up‑to‑date details or process changes, Safrican also directs clients from its website to its head‑office contact page, again confirming info@safrican.co.za and +27 (0)11 778 8000 as starting points (Safrican – Contact Us).

What to Include in a Funeral Claim Email

While Safrican’s internal requirements can change, the claims information sheet notes that a funeral claim generally requires standard documents, such as a fully completed claim form and a certified copy of the death certificate (Safrican Funeral Claims Process PDF). For specifics, policyholders should contact the claims email or call the head office number above.

Safrican Complaints and Client Feedback Contact Details

Like all regulated life insurers, Safrican provides formal channels for complaints and escalations.

On Safrican’s Complaints Procedure document, the following dedicated complaints contact details are listed:

• Complaints Email: complaints@safrican.co.za
• Complaints Telephone: +27 (0)11 778 8024
  (Source: Safrican – Complaints Procedure PDF)

If you have a dispute about a Safrican funeral policy – such as claim delays, benefit disputes, or service issues – this is the official channel to use. The same document explains the internal complaints process and consumers’ rights, including further escalation options to industry ombuds where applicable.

Additional Safrican Funeral Policy Support Channels

Website Contact Form

Safrican’s Contact Us web page also includes an online form where you can submit enquiries about funeral policies. The form is accessible directly from the contact page:

• Online Enquiry Form: Available on Safrican – Contact Us

This can be useful if you prefer not to email directly or if you are enquiring outside office hours.

Postal Address

For formal correspondence related to your Safrican funeral policy, the complaints procedure document also provides a postal address:

• Postal Address: PO Box 653367, Benmore, 2010, South Africa
  (Source: Safrican – Complaints Procedure PDF)

You may use this address for written complaints, document submissions, or any formal communication that needs to be posted.

Verifying Safrican’s Regulatory Status

Safrican operates as a licensed life insurer under South African law. This is confirmed in multiple regulatory and corporate documents. For instance, the Sanlam Corporate – Safrican Life page describes Safrican Life Insurance Company Limited as a “licensed life insurer” within the Sanlam group (Sanlam Corporate – Safrican Life).

For additional peace of mind, policyholders can also search for Safrican on industry and regulatory listings such as the Financial Sector Conduct Authority (FSCA) register, which shows authorised financial services providers in South Africa (FSCA FSP Search).

Summary of Key Safrican Funeral Policy Contact Details

For quick reference, here are the main Safrican funeral policy contact details sourced from official documents:

• Head Office / General Enquiries
  • Phone: +27 (0)11 778 8000
  • Email: info@safrican.co.za
  • Address: 21st Floor, 61 Katherine Street, Sandton, 2196
    (Source: Safrican – Contact Us)
• Funeral Policy Claims
  • Claims Email: claims@safrican.co.za
  • Claims Fax: 086 676 0985
    (Source: Safrican Funeral Claims Process PDF)
• Complaints (Including Funeral Policy Complaints)
  • Complaints Email: complaints@safrican.co.za
  • Complaints Phone: +27 (0)11 778 8024
  • Postal Address: PO Box 653367, Benmore, 2010
    (Source: Safrican – Complaints Procedure PDF)

For the latest updates to these Safrican funeral policy contact details, always refer back to the official Safrican website contact page, as that is the primary source Safrican controls and updates.