Contact Details

Safrican Contact Details

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Contact Details

Safrican Contact Details

Overview

Safrican is a South African life insurer focused largely on group schemes and funeral cover. Getting the correct, up‑to‑date Safrican contact details is important for policy enquiries, claims, and broker support. Below is a consolidated guide to Safrican’s main contact numbers, email addresses and offices, drawn from the insurer’s own website and reputable South African directories.

Main Safrican Contact Details

Head Office (Johannesburg)

Safrican’s head office is in Parktown, Johannesburg.

  • Physical address
    Trilogy Office Park, Building 2
    1 Shelley Road
    Houghton Estate / Parktown
    Johannesburg, 2193

    This head‑office address is listed on the official Safrican website’s “Contact Us” page on the Safrican Life Insurance site, which confirms Trilogy Office Park, 1 Shelley Road, Houghton Estate/Parktown as the head‑office location (Safrican Life – Contact page).

  • Postal address
    Safrican Life Insurance Company Limited
    P.O. Box 11488
    Johannesburg
    2000

    The Johannesburg postal address above is also provided on the same official contact page for Safrican (Safrican Life – Contact Us).

  • Switchboard / General enquiries
    • Tel: +27 (0)11 778 8000
    • Fax: +27 (0)11 778 8188

    These numbers appear on Safrican’s own contact page, listed under the head‑office information (Safrican Life – Contact page).

  • Website
    • Main website: https://www.safrican.co.za

    The URL is confirmed on the insurer’s corporate site (Safrican Life homepage).

General Email Contacts

Safrican lists central email inboxes for broad categories of queries:

  • General / Information enquiries
    • Email: info@safrican.co.za

    This address is given for general information requests on the official contact page (Safrican – Contact Us).

  • Complaints

    • Email: complaints@safrican.co.za

    This email appears on the same official contact page and is indicated specifically for complaints handling (Safrican – Contact Us).

Use these email addresses when you are not sure of the exact department or when Safrican has not given you a specific contact person.

Regional Offices and Contact Details

Safrican operates through regional branches across South Africa. Below are the main offices as listed on the official site and corroborated where available by local business directories.

Gauteng Regional Office

  • Physical address
    Trilogy Office Park, Building 2
    1 Shelley Road
    Houghton Estate / Parktown
    Johannesburg, 2193

    Safrican indicates that its Gauteng regional operations are at the same Trilogy Office Park address as head office (Safrican – Contact page).

  • Telephone

    • Tel: +27 (0)11 778 8000

    This is the head‑office switchboard, also used for Gauteng‑based queries, per the official contact listing (Safrican – Contact Us).

KwaZulu-Natal (KZN) Office – Durban

Safrican lists a KwaZulu‑Natal regional office in central Durban:

  • Physical address
    16th Floor, 88 on Field
    88 Field Street
    Durban
    4001

    This address is provided under the KwaZulu‑Natal section on Safrican’s own contact page (Safrican – Contact Us). The building “88 on Field” is a well‑known Durban office block, which is independently confirmed by commercial listings such as the Durban CBD office building profiles on property sites (e.g. 88 on Field building profile on Commercial People).

  • Telephone

    • Tel: +27 (0)31 534 7600

    Safrican publishes +27 31 534 7600 as the KZN office contact number on its own site (Safrican – Contact Us).

Western Cape Office – Cape Town

Safrican also lists a regional office in Cape Town:

  • Physical address
    3rd Floor, De Tijger Office Park
    45 Hannes Louw Drive
    Parow
    Cape Town
    7500

    This address appears under the Western Cape section on Safrican’s contact page (Safrican – Contact Us) and is consistent with De Tijger Office Park property listings (e.g. De Tijger Office Park – Cape Town commercial park overview).

  • Telephone

    • Tel: +27 (0)21 936 6200

    The Cape Town regional number +27 21 936 6200 is also listed on Safrican’s official contact page (Safrican – Contact Us).

Safrican Claims and Policy Enquiries

Funeral & Life Policy Queries

Safrican’s business is primarily funeral and group life cover. While the official website does not publicly separate phone numbers by product line, it indicates that customers and members can direct general policy queries and claims questions to the main channels:

  • Phone (switchboard for redirection):
    • +27 (0)11 778 8000 – ask to be transferred to the relevant claims or client services team (Safrican – Contact Us).
  • General email:
    • info@safrican.co.za – for policy information, benefit clarification, premium queries, and to request forms (Safrican – Contact Us).

What to Prepare Before You Contact Safrican

When using any of the Safrican contact details, it helps to have:

Safrican’s policy documents and brochures, accessible via scheme administrators and brokers, typically ask for this standard information in line with standard insurance practice for life and funeral claims; for example, Safrican scheme brochures referenced on group benefit portals such as Metropolitan’s employee benefits material describe similar documentation requirements for claims (Metropolitan Employee Benefits funeral claims guidelines).

When to Use Which Safrican Contact

Use Head Office / Switchboard

Use +27 (0)11 778 8000 or the head‑office address when:

  • You are unsure which regional office handles your policy
  • You are a new employer or group looking for scheme information
  • You need to reach Safrican management or a specific department and only have a name

The switchboard number and physical address are clearly identified for general queries on the official site (Safrican – Contact Us).

Use Regional Offices

Contact the Durban (KZN) or Cape Town (Western Cape) offices when:

  • Your employer or union scheme is based in that province
  • You have been told in your welcome pack that your policy is serviced regionally
  • You need local support, such as handing in claim documents in person

The regional addresses and phone numbers are specifically marked for KwaZulu‑Natal and Western Cape on the Safrican contact page (Safrican – Contact Us).

Use Email for Documentation and Written Records

Use info@safrican.co.za when:

  • Submitting scanned documents or requesting copies of policy schedules
  • You want written confirmation of changes (e.g., beneficiary updates, address changes)
  • Your query is not urgent and can wait 1–3 working days for a reply

Use complaints@safrican.co.za when:

  • You are dissatisfied with how a claim or query was handled
  • You want to lodge a formal internal complaint
  • You are preparing to escalate a dispute and need an internal case number

The complaints email is specifically identified for complaints resolution on Safrican’s own contact page (Safrican – Contact Us).

Escalation and Ombudsman Options

As a South African life insurer, Safrican falls under the jurisdiction of the Long‑term Insurance Ombudsman and the statutory financial‑sector complaints framework.

Internal Safrican Complaints Process

Safrican instructs customers to first use its own complaints channel:

  • Complaints email: complaints@safrican.co.za – the primary internal escalation point (Safrican – Contact Us).

Include:

  • Full details of the complaint
  • Policy number and ID number
  • Copies of previous correspondence
  • Your desired outcome (e.g., claim reassessment, explanation, correction)

Ombudsman for Long-term Insurance

If Safrican does not resolve your complaint to your satisfaction, or if the response is delayed beyond reasonable time frames, you can approach the Ombudsman for Long‑term Insurance.

The Ombudsman’s official site lists the following key contact details:

The Ombudsman handles disputes involving life insurers such as Safrican, in line with the Long‑term Insurance Act and related regulations, as described on the Ombudsman’s “About us” and “How to complain” sections (Ombud – How to complain).

Practical Tips for Using Safrican Contact Details

  • Call during business hours: Safrican’s offices operate on standard South African business days and times (typically 08:00–16:30/17:00). While exact hours aren’t explicitly listed on the Safrican contact page, this aligns with normal office hours referenced by other South African insurers and financial institutions (e.g. Sanlam and Metropolitan customer‑service hours shown on their contact pages: Sanlam – Contact).

  • Use email for records: For any dispute or complaint, follow up calls with an email to info@safrican.co.za or complaints@safrican.co.za so that you have a written record.

  • Ask which office services your policy: If you are unsure whether your scheme is handled in Gauteng, KZN or the Western Cape, call +27 (0)11 778 8000 and provide your scheme name and employer. The switchboard can direct you appropriately (Safrican – Contact Us).

  • Keep copies of documents: When submitting claims, always retain certified copies of IDs, death certificates, and any claim forms, as standard funeral‑claims guidelines (illustrated by other major funeral insurers such as Metropolitan’s funeral‑claims guidance (Metropolitan funeral claims guide)) stress the importance of complete, legible documentation.

By using these verified Safrican contact details and following the suggested steps, South African policyholders, beneficiaries and employers can reach the correct Safrican department more efficiently, resolve queries faster, and know how to escalate matters should disputes arise.

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