Contact Details

Royal Tent Contact Details

Royal TentContact Details

Overview

Royal Tent is a South African manufacturer and supplier of tents, marquees and related event infrastructure, with branches across the country. This guide compiles and explains the most reliable, publicly listed Royal Tent contact details from credible online sources, and outlines how to use them effectively for sales, rentals, franchise enquiries, and customer support.

Note: Royal Tent’s branding and contact details sometimes appear as “Royal Tent” and “Royal Tent – Manufacturers of Tents” across different sites. All information below is drawn directly from verifiable online sources and should be confirmed before large orders or payments.

Main Royal Tent Contact Details

Head Office / National Contact

Several business directories list Royal Tent’s head or primary office under the name Royal Tent – Manufacturers of Tents.

Primary phone number (national / head office)
– Telephone: +27 31 824 1273
– Listed for Royal Tent – Manufacturers of Tents on the Durban branch profile on Yellosa South Africa.

Additional phone numbers (from Durban listing)
The same Yellosa company profile for Royal Tent – Manufacturers of Tents also provides:

  • +27 31 826 3194
  • +27 31 826 3195
  • +27 31 826 3196

These numbers are associated with the Durban-area manufacturing and sales operation.

Email address

A tent-specialist directory page for Royal Tent – Manufacturers of Tents on tent-fabric.com’s Royal Tent listing provides:

  • Email: info@royaltent.co.za

This email address is presented as the primary contact for Royal Tent’s corporate and sales enquiries.

Website

Multiple directories, including tent-fabric.com’s Royal Tent profile, indicate the official website as:

  • Website: `https://www.royaltent.co.za/`

Use this site for product ranges, catalogues, and (where available) online contact forms.

Branch-Level Royal Tent Contact Details

Different directories list Royal Tent branches across South Africa, most prominently in KwaZulu-Natal. Below are the best-verified details by location.

Durban / New Germany Branch (Manufacturing & Sales)

The Yellosa listing for Royal Tent – Manufacturers of Tents in New Germany provides the following:

  • Business name: Royal Tent – Manufacturers of Tents
  • Physical address:
    20 Payne Road
    New Germany
    Pinetown
    3610
    KwaZulu-Natal
    South Africa
  • Telephone numbers:
    • +27 31 824 1273
    • +27 31 826 3194
    • +27 31 826 3195
    • +27 31 826 3196

These details match the core manufacturing operation for tents and marquees in the Durban/Pinetown area, as also reflected in the tent-fabric.com Royal Tent company listing.

How to use these Durban contact details

  • Product quotes and bulk orders: Phone the main line +27 31 824 1273 and request sales for pricing on marquees, peg-and-pole tents, frame tents, and accessories.
  • Manufacturing lead times: Use the same lines to ask about production timelines, stock availability, and custom branding.
  • Walk-in visits: Before visiting 20 Payne Road, New Germany, call ahead to confirm opening hours and whether you need an appointment for consultations or factory tours.

Prepare the following when calling:

  1. Tent type and size requirements (e.g. 10x20m marquee, frame tent, stretch tent).
  2. Event date(s) or business use-case (hire business, resale, etc.).
  3. Delivery location and whether you need installation.

Port Elizabeth / Gqeberha Branch (Eastern Cape)

An Eastern Cape branch is referenced on the convenience-store-focused directory 24HoursNearMe’s Royal Tent listing and cross‑linked via the same corporate identity:

  • Business name: Royal Tent – Manufacturers of Tents (Port Elizabeth branch)
  • City/Region: Port Elizabeth (Gqeberha), Eastern Cape

This listing primarily confirms presence rather than detailed contact data. Where branch-specific numbers are not listed, users are generally directed back to the main Royal Tent details provided on tent-fabric.com’s Royal Tent page, which uses the Durban contact details and generic email.

How to contact the Port Elizabeth / Eastern Cape team

  1. Call the Durban head/central numbers (+27 31 824 1273 etc.) and ask to be transferred to or assisted by the Port Elizabeth/Eastern Cape branch.
  2. Use the corporate email info@royaltent.co.za and specify “Port Elizabeth” or “Eastern Cape” in your subject line so your enquiry can be routed appropriately.

Online Contact and Digital Channels

While some directory summaries mention an online form, the most concrete and verifiable digital contact channel is email.

Email

From tent-fabric.com’s Royal Tent listing:

  • Primary email: info@royaltent.co.za

Best uses for email

  • Detailed product specification requests and written quotations
  • Attaching drawings, layouts, or branding artwork
  • Placing or confirming orders in writing
  • Franchise or reseller enquiries
  • After-sales documentation (warranties, invoices, proof of payment)

When emailing, include:

  • Your full name and company name (if applicable)
  • Contact number and preferred call-back time
  • Tent type, quantities, and sizes needed
  • Event date or project timeline
  • Delivery address and whether you need setup/installation

Which Department or Channel to Use?

Although public listings don’t break down departments explicitly, you can generally route your enquiry as follows using the main phone numbers and email:

Sales and Quotations

Use for:

  • New tent purchases (marquees, frame tents, peg-and-pole tents, etc.)
  • Price lists and catalogues
  • Bulk orders for tent hire businesses or events companies
  • Export enquiries (rest of Africa/overseas)

Technical / Product Support

  • Contact via the same channels and specifically request “technical support” or “after-sales support” once you are connected:
    • Phone: +27 31 824 1273
    • Email: info@royaltent.co.za

Use for:

  • Questions about tent materials, fabric grades, and wind ratings
  • Assembly and installation guidance
  • Maintenance and repair advice

Attach photos and purchase details (invoice or approximate purchase date) when emailing.

Order Tracking, Deliveries and Collections

  • Primary contact: Phone lines from the Durban listing on Yellosa:
    • +27 31 824 1273
    • +27 31 826 3194/5/6

Use for:

  • Confirming production progress and completion dates
  • Arranging delivery or collection times
  • Verifying courier details or tracking references

Have your quote number, invoice number or purchase order ready before calling.

Franchise, Reseller or Branch Enquiries

Since the Royal Tent brand appears across multiple regions in South Africa, franchise/reseller discussions are best handled centrally:

In your email, explain:

  • Your location and intended service area
  • Existing experience in events, hire, or retail
  • Type of partnership you are seeking (reseller, franchise, distribution)

When and How to Escalate Issues

There is no publicly documented escalation or ombudsman specific to Royal Tent in the sources consulted. However, South African consumers and businesses can follow a general escalation path.

Step 1: Escalate Within Royal Tent

  1. Start with written communication:
    Use info@royaltent.co.za from tent-fabric.com’s Royal Tent listing to document your complaint (delays, quality concerns, billing disputes, etc.).

  2. Request a manager:
    When calling the Durban office on +27 31 824 1273 (from Yellosa), ask to speak to a supervisor or manager if your issue isn’t resolved at first contact.

Keep copies of all emails, invoices, and proof of payment.

Step 2: External Consumer and Business Support

If you believe your consumer rights are being infringed and you cannot resolve the matter directly with Royal Tent, you can seek help from national bodies such as the National Consumer Commission (NCC) or your provincial consumer affairs office using the guidance on the official South African Department of Trade, Industry and Competition consumer protection page.

While not specific to Royal Tent, these bodies can provide general advice or intervene where applicable under South African consumer law.

Practical Tips for Using Royal Tent Contact Details

  1. Confirm details before payment
    Although directories like Yellosa’s Royal Tent page and tent-fabric.com’s Royal Tent profile are widely used, always cross‑check phone and email details on the official site `https://www.royaltent.co.za/` before paying deposits.

  2. Use email for complex or high‑value orders
    For custom manufacturing, branding or large orders, send full requirements to info@royaltent.co.za so there is a clear written record of specifications and agreed pricing.

  3. Call during South African business hours
    The phone numbers listed (+27 31 824 1273 and related lines) are South African landlines. Calling during normal working hours (typically 08:00–16:30/17:00 SA time) improves your chance of reaching the right person.

  4. Mention your region
    Because Royal Tent operates multiple branches, always indicate your city/province during the first interaction so your enquiry can be routed to the most appropriate branch (e.g., Durban/New Germany vs. Eastern Cape/Port Elizabeth).

Summary of Key Royal Tent Contact Details (From Verified Sources)

  • Head / Main Office & Durban Manufacturing

Using the above Royal Tent contact details, South African users can efficiently reach sales, technical support, and branch offices, and can take appropriate steps to escalate any unresolved issues through standard consumer-protection channels where necessary.

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