Contact Details

Russells Contact Details

Russells Contact Details

Overview

Russells is a well‑known South African furniture and appliance retailer with a large branch network across the country. This guide consolidates the most reliable, verified Russells contact details from official and reputable sources, and explains how and when to use each channel.

All phone numbers, email addresses, and addresses below are taken from the official Russells website or recognised South African business directories and portals.

Main Russells Contact Details (Head Office & General)

Head Office Switchboard

Multiple credible sources list the Russells head office number as:

  • Telephone (Head Office): +27 11 890 4600

The Yellow Pages record describes this as the head office number for Russells, with the same 011 890 4600 telephone listing as the Russells site.

When to use this number

Use the head office switchboard for:

  • Corporate and supplier queries
  • Franchise or property‑related questions
  • Media or business‑to‑business enquiries
  • Escalations that could not be resolved at store or customer service level

Have ready: your ID number, account number (if applicable), and any previous reference numbers.

Customer Account & Credit‑Related Contact Details

Russells is part of Pepkor Trading (Pty) Ltd, and many account‑related services are handled through the Pepkor group.

FinYou Credit / Account Enquiries

For credit and account services linked to Russells, FinYou (Pepkor’s financial services arm) provides customer contact details:

  • Telephone (FinYou Client Services): 0861 346 968
  • Email (FinYou): info@finyou.co.za
    These details are published on the official FinYou “Contact Us” page.

Use these contact details if your Russells purchase or account query has been referred via FinYou or Pepkor’s financial services, especially where your documentation or SMS references FinYou.

Typical reasons to contact FinYou:

  • Questions about a credit application outcome
  • Clarification of terms on a financed purchase
  • Updating personal or contact details linked to the credit contract
  • Obtaining balances or settlement figures on FinYou‑administered accounts

Have ready: your South African ID number, account/contract number, and mobile number used for the application.

In‑Store Support: Finding a Russells Branch

Store Locator and Branch Contacts

The primary way to reach individual Russells branches is via their online store locator:

  • Store Locator: available on the official Russells website (via the “Stores”/“Store Locator” section)

Each branch listing typically includes:

  • Store name and physical address
  • Telephone number for that specific branch
  • Business hours

These details are controlled directly by Russells and are therefore the most up‑to‑date branch‑level contact points.

When to contact a store directly

Call or visit your nearest store when you need:

  • Stock availability and product information
  • Quotes on furniture, appliances or promotions
  • Assistance with in‑store lay‑bys or purchases
  • Collection arrangements or delivery status where the store itself arranged the delivery
  • Help printing statements or proof of purchase from an individual branch

What to have ready

  • Any till slip or invoice number
  • Date of purchase
  • Product description or model
  • Your ID number if the query involves an account

Online & Website‑Related Contact Details

Official Russells Website

Use the official website to:

  • Browse products and promotions
  • Find the store locator and branch details
  • Access the online contact form (where available)
  • Review terms and conditions and relevant policies

How to Use Russells Contact Details Effectively

Before You Call or Visit

Prepare the following to speed up your query:

  • Account details: account or contract number, and your ID number
  • Purchase details: invoice/till slip, date and branch of purchase
  • Product details: model, serial number (if appliance or electronics), and description
  • Previous correspondence: any reference numbers from emails, SMSes or prior calls

Choosing the Right Contact Channel

Department‑Level Guidance (When to Use Which)

1. Store / Branch

Use for:

  • Prices, in‑store promotions and stock
  • Delivery bookings and follow‑up where arranged by the store
  • Exchanges or returns opened directly with that branch
  • Basic account assistance (such as printing statements or checking balances via store systems)

Find the contact number via the store locator on the Russells website.

2. Head Office (011 890 4600)

Use for:

  • Feedback or complaints about overall service or policy
  • Franchise, leasing or property‑related discussions
  • Marketing, sponsorship, or partnership proposals
  • Escalation if a store or first‑line channel cannot resolve an issue

This number is confirmed by both the official Russells “Contact Us” page and Yellow Pages.

3. FinYou / Credit Services

Use for:

  • Status of a credit application linked to Russells
  • Disputes or queries with instalments, balances, or debit orders
  • Updating your personal details on a financed account
  • Settlement letters and paid‑up confirmations

As per the FinYou contact information:

  • Tel: 0861 346 968
  • Email: info@finyou.co.za

Escalation Options and Consumer Protection

1. Resolve with Russells First

Always begin with:

  1. Branch – for transaction‑specific issues.
  2. Head Office – via +27 11 890 4600 if the store cannot resolve the matter.
    (Source: Russells official contact page.)

Keep records of:

  • Dates and times of calls
  • Names of people spoken to
  • Reference numbers or case IDs
  • Copies of emails and SMSes

2. External Consumer Channels (General Guidance)

While Russells does not list external ombudsman details directly on its contact page, South African consumers generally have access to:

  • The National Consumer Commission (NCC) for unresolved disputes involving the Consumer Protection Act.
  • The Credit Ombud for disputes specifically about credit bureau listings or incorrect information on credit records.

If your dispute is specifically about credit information, you can consult the Credit Ombud. Their official contact details are on the Credit Ombud website, which provides phone numbers and email addresses for lodging complaints.

For broader consumer rights issues related to goods, returns, or service, review guidance and complaint procedures available from the NCC via the Department of Trade, Industry and Competition website.

Summary of Key Russells Contact Details

By using these verified Russells contact details and approaching the correct department with the right information at hand, South African customers can resolve most issues efficiently and keep clear records should further escalation be necessary.

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