AutoGen is the online brand and website used by Auto & General Insurance Company Limited, one of South Africa’s leading insurers. Through AutoGen, customers can request quotes, manage policies, submit claims, access emergency assistance, and contact customer support.
Whether you need help with car insurance, home insurance, business cover, or life insurance, Auto & General offers several ways to get assistance. You may also find our guides to Cartrack Contact Details and Dunlop Tyres Contact Details useful.
AutoGen Contact Information
| Contact Type | Details |
|---|---|
| Customer Service | 0861 60 01 24 |
| Emergency Assistance (24/7) | 0860 10 42 10 |
| International Assistance | +27 (11) 694 6694 |
| Email Address | policyservice@autogen.co.za |
| Complaints Assistance | 0860 07 23 27 |
| Complaints Email | disputeresolution@autogen.co.za |
| Website | www.autogen.co.za |
| Physical Address | Auto & General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191 |
| Postal Address | PO Box 11250, Johannesburg, 2000 |
About AutoGen
Established in 1985, Auto & General has become one of South Africa’s best-known insurance providers. AutoGen serves as the company’s online platform, allowing customers to obtain quotations, access support, manage policies, and request assistance.
The company offers vehicle, home, business, and life insurance products and combines traditional call-centre support with digital services through its website and mobile app.
AutoGen Services
Car Insurance
Auto & General offers several levels of vehicle cover, ranging from comprehensive insurance to Third-Party, Fire and Theft and Third-Party Only policies.
For example, a motorist looking for maximum protection may choose comprehensive cover, while someone seeking lower premiums may prefer Third-Party cover.
Motorcycle, off-road vehicle, caravan, trailer, and watercraft insurance are also available.
For related vehicle services, see our AA Contact Details, Tracker Contact Details, and Cartrack Contact Details pages.
Home Insurance
Homeowners can insure both their buildings and belongings through:
- Building insurance
- Home contents insurance
- Portable possessions cover
This helps protect valuable items such as appliances, electronics, furniture, and personal belongings.
Readers looking for additional insurance providers may also find our OUTsurance Contact Details guide useful.
Business Insurance
Auto & General provides insurance solutions for small and medium-sized businesses.
For example, a guesthouse owner, accountant, beauty salon, or retail business can choose cover designed for the risks associated with their industry.
Business insurance products include:
- Commercial vehicle insurance
- Public liability cover
- Professional indemnity insurance
- Business legal expense cover
Life Cover
Life insurance and funeral cover are available to help families maintain financial stability and manage expenses after the loss of a loved one.
24-Hour Roadside and Emergency Assistance
Qualifying policyholders have access to assistance services including:
- Roadside assistance
- Home emergency assistance
- Fire assistance
- Trauma support
- Medical assistance
- Legal assistance
Road Assist includes benefits such as battery assistance, flat tyre assistance, locksmith services, towing, and emergency fuel delivery.
If you require vehicle tracking or recovery services, you may also want to visit our Tracker Contact Details and Cartrack Contact Details pages.
Auto & General recommends contacting its Assist and Towline immediately after an accident to avoid unauthorised towing costs.
Mobile App and Online Policy Management
Customers can manage their insurance online at any time through the Auto & General website and mobile app.
The platform allows users to:
- Update policy information
- Download policy documents
- Submit claims
- Request emergency assistance
- View insured items
- Access AutoSOS crash-detection technology
Operating Hours
Sales
- Monday to Friday: 08:00 – 19:00
- Saturday: 08:00 – 13:00
- Sunday: Closed
- Public Holidays: 08:00 – 13:00
Customer Support
- Monday to Friday: 08:00 – 17:00
- Saturday: 08:00 – 13:00
- Sunday: Closed
- Public Holidays: Closed
Why Customers Contact AutoGen
Requesting Insurance Quotes
Prospective customers often contact AutoGen to compare cover options and obtain quotations for vehicle, home, business, and life insurance.
Updating Existing Policies
Policyholders may need to change contact information, add insured items, update vehicle details, or amend cover levels.
Submitting Claims
Customers can report accidents, theft, or damage and begin the claims process through customer support, the website, or the mobile app.
Vehicle owners may also benefit from our Tracker Contact Details and AA Contact Details guides.
Requesting Emergency Assistance
Motorists frequently use Auto & General’s emergency services for towing, battery problems, flat tyres, and roadside support.
Resolving Complaints
Customers who are dissatisfied with a claim or service can contact the Internal Dispute Resolution Department for assistance.
How to Get Help from AutoGen
Getting a Quote
Customers can request quotations online or contact the call centre for assistance with selecting suitable cover.
Managing an Existing Policy
Policyholders can log into their online accounts to update details, view documents, and manage insured items.
Reporting an Accident
After an accident, customers should contact the Assist and Towline immediately. This helps ensure authorised towing and prevents unnecessary storage costs.
Making a Claim
Claims can be initiated through customer service channels or the Auto & General app. Dedicated claims consultants assist customers throughout the process.
Escalating Complaints
Complaints and disputes can be escalated to the company’s Internal Dispute Resolution Department.
Frequently Asked Questions
Is AutoGen the same as Auto & General?
Yes. AutoGen is the online brand and website used by Auto & General Insurance Company Limited.
Does AutoGen offer 24-hour assistance?
Yes. Qualifying policyholders have access to emergency assistance services 24 hours a day, seven days a week. These include roadside, home, medical, legal, and trauma assistance.
Customers looking for roadside support may also find our AA Contact Details and Tracker Contact Details pages useful.
Can I manage my policy online?
Yes. Customers can access policy documents, submit claims, update information, and request assistance through the website and mobile app.
How do I submit a complaint?
Complaints can be submitted through the Internal Dispute Resolution Department using the dedicated complaints phone number and email address.
Where is the Auto & General head office located?
The head office is situated at:
Auto & General Park
1 Telesure Lane
Riverglen
Dainfern
2191
South Africa
Conclusion
Whether you need a quote, roadside assistance, claims support, or help managing an existing policy, AutoGen provides customers with multiple ways to access assistance. Through its website, mobile app, call centre, and 24-hour emergency services, Auto & General aims to make insurance support accessible whenever customers need it.
For more automotive resources, browse our Automotive Directory and related contact detail guides.
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