City To City Contact Details

City To City Contact Details including phone number, email address, office locations, customer care support, booking enquiries, and complaints in South Africa.

City To City Contact Details | Phone Number, Email & Office Locations

Overview

City to City is a long-distance intercity bus operator in South Africa, part of Autopax Passenger Services under PRASA. It provides coach services connecting major cities and towns across provinces — offering an affordable travel option for many South Africans. This article provides up-to-date, verified contact details for City to City, and explains how to use them effectively.

Verified Contact Details

Here are the official contact details for City to City (as of 2025):

How to Use These Contact Details

Booking Tickets & General Enquiries

• For online bookings or ticket enquiries, call the toll-free number 080 122 9091 or +27 (011) 774-3333. (South Africa Travel)
• If you prefer email, use reservations.citytocity@prasa.com for booking-related questions or customercare@citytocity.co.za for general feedback/concerns. (South Africa Travel)
• You can also visit the regional office in Pretoria at 012 315 3476 if you need in-person assistance. (South Africa Travel)

Preparing for Your Call or Email

Before contacting them, make sure you have:

• Your desired travel route (departure city, destination city) and preferred travel date/time.
• Number of passengers and any special requirements (extra luggage, child seats, etc.).
• Payment method details (credit card or EFT) — City to City offers both methods. (South Africa Travel)

Which Department to Use — and When

• Booking & Reservations: Use the call centre (toll-free or Johannesburg number) or reservations email.
• Customer Care / Complaints: Email customercare@citytocity.co.za — e.g., delays, lost luggage, service problems.
• Local / Regional Issues (Pretoria or Johannesburg): Call the regional office numbers (Pretoria: 012 315 3476; Johannesburg: 011 773 8056).
• General Administrative / Corporate Correspondence: Use postal address or head-office address at 30 Wolmarans Street, Johannesburg.

When to Escalate / Use Alternative Options

If you experience problems such as: delayed buses, unresponsive customer support, or unresolved complaints, consider:

• Escalating via the customer care email.
• Documenting your trip — date, bus number, route, and issue — so you can reference it in any complaint.
• If you booked via a third-party agent or reseller, contacting them as well — but always include City to City’s contact information.
• As a last resort, raising a complaint with oversight bodies (e.g., consumer-protection entities), if you do not receive a satisfactory response.

Tips for Reliable Communication

• Use the toll-free number (080 122 9091) — often the easiest way to get through.
• When emailing, be concise and include: travel date, route, booking reference (if applicable), and contact info.
• For urgent issues (e.g., on-the-road delays), call the regional office closer to your departure city.

Summary

If you’re travelling between cities in South Africa with City to City, these official contact details give you the quickest route to booking, enquiries, or lodging complaints. Use the appropriate contact channel depending on your needs — bookings, customer care, or regional assistance. Having the correct contact information helps ensure smoother journeys and better support when things go wrong.

Using “city to city contact details” as your search term will point you to these exact facts — helping you book or resolve issues confidently.