Eskom Toll Free Helpline Contact Details

Eskom Toll Free Helpline Contact Details: Your Quick Guide to Customer Service

Looking for Eskom toll free helpline contact details to report a fault, query your account, or get general assistance? Navigating customer service can be frustrating, but Eskom provides a central contact number and several self-service channels to help you quickly resolve common issues.

The Main Eskom Customer Service Helpline

Eskom’s primary customer contact point is a share-call/toll-free number that directs you to their integrated telephony system. This system is designed to provide quick self-service options, reducing the need to wait for an agent for simple tasks.

By calling this number, you can use the voice prompts to perform several self-service actions 24/7, including:

• Reporting an interruption of power supply or a fault.
• Inputting your electricity meter reading.
• Checking the balance on your account.
• Requesting a copy of your bill.
• Getting progress feedback on a previously reported fault.

Eskom Toll-Free Crime Line

If you need to report illegal activity, such as cable theft, fraud, illegal connections, or other criminal acts related to Eskom infrastructure, there is a dedicated, fully toll-free helpline.

• Eskom Toll-Free Crime Line: 0800 11 27 22

This line is crucial for keeping communities and the grid safe and is managed separately from the general customer service line.

Digital and Self-Service Alternatives

In addition to the main Eskom toll free helpline contact details, the company strongly encourages the use of its digital self-service platforms, which are often faster for reporting faults and accessing account information:

• Alfred the Chatbot (WhatsApp): You can engage with Eskom’s chatbot, Alfred, on WhatsApp. Simply save the main customer number (08600 37566) to your contacts and start a chat to report power loss, get a reference number, and check fault status.
• USSD Channel: For quick service without a smartphone, direct Eskom customers can dial *120*37566#to log faults, check balances, and submit meter readings.
• MyEskom Customer App: Download the official app for Android or iOS to manage your account, report outages, and submit readings.

Important Note for Municipal Customers

It is vital to know whether you are a direct Eskom customer (meaning Eskom sends you a monthly bill) or a Municipal Customer (meaning your local metro or municipality sends you the bill).

If you are a Municipal Customer, you must contact your local municipality’s call centre to report faults, power outages, and for any load shedding queries, as the municipality manages your electricity supply and billing. The Eskom helpline is primarily for their direct customers.