Utilities · Contact details
Eskom Contact Details
The Eskom contact number and customer helpline is the national call centre, 08600 37566 (08600 ESKOM), a share-call number that Eskom says operates 24/7. The same number is Eskom’s WhatsApp line: save 08600 37566 and chat to Alfred, Eskom’s chatbot, to report faults or ask about your account. You can also report an Eskom fault by USSD on *120*37566# or with the MyEskom Customer App. Eskom’s toll-free crime and whistle-blowing line is 0800 11 27 22. Eskom head office is at Megawatt Park, 2 Maxwell Drive, Sunninghill, Sandton, 2157, on +27 11 800 8111. Every detail below was read from eskom.co.za on 19 September 2026.
Eskom customer service contact numbers
| What you need | Contact |
|---|---|
| Eskom call centre (customer services) | 08600 37566 (08600 ESKOM), 24/7 |
| Eskom WhatsApp (Alfred) | 08600 37566 |
| Report a fault online (Alfred chatbot) | alfred.eskom.co.za/chatroom |
| USSD self-service (no data needed) | *120*37566# |
| Crime, fraud, corruption and illegal activities (toll-free) | 0800 11 27 22 |
| Head office switchboard | +27 11 800 8111, webmaster@eskom.co.za |
| Media desk | +27 11 800 3343, mediadesk@eskom.co.za |
| Log service requests, applications and faults online | connect.eskom.co.za (Eskom Customer Application Tool) |
| Forensic and anti-corruption | Investigate@eskom.co.za |
| PAIA requests | PAIA@eskom.co.za |
When you call, Eskom asks you to have your account number, meter number, pole number, address details and contact details ready. The Eskom toll-free number is the crime line, 0800 11 27 22; the customer care line 08600 37566 is a share-call number, not toll-free.
Eskom helpline, hotline and landline numbers
Eskom’s only customer helpline is the share-call number 08600 37566 (08600 ESKOM). It is not toll-free: the only toll-free number Eskom publishes is the crime and whistle-blowing hotline, 0800 11 27 22. The Eskom landline +27 11 800 8111 is the head office switchboard, not a customer service line.
Calls to 08600 37566 go to an interactive voice response system. Without waiting for an agent, you can submit a meter reading, report an interruption of supply, get your balance, request a copy of your bill, update your details and get progress on a fault you already reported. For enquiries and queries in writing, the Eskom Customer Application Tool at connect.eskom.co.za lets you log service requests, submit applications or report faults online.
How to report an Eskom fault
- Alfred chatbot: at alfred.eskom.co.za or on WhatsApp via 08600 37566. Eskom says there is “no queue, no holding”, and Alfred gives you a reference number and feedback on previously reported faults.
- USSD: dial *120*37566# to log faults, check the status of faults, log token issues, check account balances, submit meter readings and update account details. You need only a phone, network signal and airtime.
- MyEskom Customer App: for account balances, meter readings and reporting power outages (Android and iOS), or CS Online.
- Phone: 08600 37566, at any hour.
Eskom says its SMS channel is no longer in use. If you are supplied by a municipality rather than directly by Eskom, faults go to your municipality; Eskom publishes a metro and municipality contact list on its Outages pages.
Eskom emergency number
Eskom does not publish a separate emergency number. Its Public Safety page says never to touch a low-hanging cable or a pole that has fallen over, to warn others, and to report it to Eskom immediately on 08600 37566. Report fallen poles and meter tampering on the same number, and illegal connections on 08600 37566 or by SMS to Crime Line on 32211.
Eskom working hours and operating hours
Alfred, Eskom’s chatbot, is listed by Eskom as its 24/7 service agent, on the web and on WhatsApp via 08600 37566. Alfred gives you a reference number, with no queue and no holding.
Eskom does not publish walk-in office trading hours on eskom.co.za. Its January 2026 statement says permanent customer service offices would progressively resume from 1 February 2026, alongside mobile Hub-on-Wheels and pop-up service points, with schedules communicated on Eskom’s official channels.
Eskom email addresses by province
| Province | Examples of towns in the keywords | |
|---|---|---|
| Limpopo | Limpopo@eskom.co.za | Louis Trichardt, Thohoyandou, Polokwane, Lebowakgomo |
| Mpumalanga | Mpumalanga@eskom.co.za | Witbank, Hazyview |
| Free State | FreeState@eskom.co.za | Bethlehem |
| North West | NorthWest@eskom.co.za | Klerksdorp |
| Northern Cape | NorthernCape@eskom.co.za | Kuruman |
| KwaZulu-Natal | KwaZuluNatal@eskom.co.za | Empangeni, Shelly Beach |
| Eastern Cape | EasternCape@eskom.co.za | East London |
| Gauteng | Gauteng@eskom.co.za | Sebokeng |
| Western Cape | WesternCape@eskom.co.za | Cape Town |
These provincial mailboxes are for application, move in or move out, account, and disconnection and credit extension requests. Put the right subject heading in your email: #Application, #MIMO, #Accounts or #DCE, plus the province (for example “#Accounts Limpopo”), and include your account or meter number, two contact numbers and a description of your request. Eskom’s contact pages do not list separate phone numbers for local offices such as Bethlehem, Witbank or Thohoyandou, so use 08600 37566 or your provincial mailbox.
Eskom offices near me: Mokopane, Jane Furse, Tshebela, Cape Town and Gauteng
Eskom does not publish an office list or local phone numbers for Mokopane, Jane Furse, Tshebela, Jozini, Empangeni, Cape Town, Gauteng or Mpumalanga on eskom.co.za. It publishes per-province email addresses instead: for Mokopane, Jane Furse and Tshebela use Limpopo@eskom.co.za, and for Cape Town use WesternCape@eskom.co.za. Otherwise use 08600 37566, WhatsApp Alfred or connect.eskom.co.za. Many Cape Town and Johannesburg residents are supplied by their municipality, not by Eskom.
Eskom said in January 2026 that it would publish a national schedule with the full list of operational walk-in centres. Its Hub-on-Wheels and pop-up visits started in Limpopo and North West.
Eskom account number, payments and reconnection
Eskom’s Banking details page says to always put your 10-digit Eskom account number in the payment reference field, or your 11-digit prepaid meter number if you do not have an account number. As a fraud-prevention measure, check the bank account on your bill, charge sheet or quotation against Eskom’s published list of bank accounts before paying. If your supply was disconnected for non-payment or tampering, email your proof of payment to your provincial customer service mailbox with #DCE in the subject line (for example “#DCE Account/Meter Number 0123456789 Reconnection Request”), or visit your nearest Eskom customer service office.
Eskom complaints
Eskom defines a complaint as any expression of dissatisfaction with its product or service. To lodge a formal complaint, use the Complaint handling process page on eskom.co.za, select your province and send an email, putting your reference number in the subject line.
Eskom head office address
Eskom Holdings SOC Ltd (registration number 2002/015527/30) is at Megawatt Park, 2 Maxwell Drive, Sunninghill, Sandton, 2157; postal address PO Box 1091, Johannesburg, 2000. From Johannesburg, Eskom’s directions are to take the M1 north, exit at Woodmead, follow Kyalami Road, turn left into Maxwell Drive (R564) and right into the Eskom Head Office entrance, where visitors’ parking is on the left after the traffic circle.
Eskom HR contact details
Eskom does not publish an HR phone number or mailbox: its Careers and Contact Information pages list none. The only corporate number is the head office switchboard, +27 11 800 8111. Former employees with pension queries should see Eskom Pension Fund contact details.
FAQs
What is the Eskom helpline number?
The Eskom helpline is 08600 37566 (08600 ESKOM), a share-call number. The same number works on WhatsApp for Alfred, Eskom’s chatbot.
Does Eskom have a toll-free helpline?
No. The customer line 08600 37566 is share-call. The only toll-free number Eskom publishes is the crime and whistle-blowing line, 0800 11 27 22.
What is the Eskom emergency number?
Eskom has no separate emergency number. Report low-hanging cables, fallen poles and meter tampering immediately on 08600 37566.
What is the Eskom landline number?
The Eskom head office landline is +27 11 800 8111. It is a switchboard, not customer service; for accounts and faults call 08600 37566.
What are Eskom’s working hours?
Alfred, on the web and on WhatsApp via 08600 37566, is Eskom’s 24/7 service agent. Eskom does not publish walk-in office hours on eskom.co.za.
Is there an Eskom office in Mokopane or Jane Furse?
Eskom does not publish local office numbers for these towns. Use 08600 37566, WhatsApp Alfred, connect.eskom.co.za or the Limpopo mailbox, Limpopo@eskom.co.za.
Sources
- Eskom Contact Information page and Distribution “Contact us for service”, customer service and complaint handling pages, eskom.co.za, read 19 September 2026
- Eskom USSD Self-Service Channel and Directions to Megawatt Park pages, eskom.co.za, read 19 September 2026
- Eskom Customer Telephony System, Public Safety and Careers pages, eskom.co.za/distribution and eskom.co.za/careers, read 25 September 2026
- Eskom statement “Eskom expands enhanced customer support with flexible service model”, eskom.co.za, read 25 September 2026