Utilities · Contact details
City Power Contact Details
The City Power fault logging number is 011 490 7484. The call centre is open 07:00 to 19:00 on weekdays, 08:00 to 14:00 on Saturdays and 08:00 to 13:00 on Sundays and public holidays. If a logged fault is not attended to, the escalation line is 0800 003 156. We read this on citypower.co.za on 24 September 2026.
City Power fault logging
| Call centre and fault logging | 011 490 7484 |
|---|---|
| Call centre toll-free | 0800 202 925 |
| Escalation toll-free | 0800 003 156 |
| Electricity queries email | wmcqueries@citypower.co.za |
| Monday to Friday | 07:00 to 19:00 |
| Saturday | 08:00 to 14:00 |
| Sunday and public holidays | 08:00 to 13:00 |
Two toll-free numbers, and they are not interchangeable
City Power publishes two 0800 numbers and they do different jobs.
0800 202 925 is the toll-free route to the call centre. Use it to log a fault if you would rather not pay for the call.
0800 003 156 is the escalation number. It is the one to use when a fault has already been logged, you have a reference, and nothing has happened.
Escalating before you have logged anything wastes the call. Log first on 011 490 7484 or the toll-free line, get a reference number, and keep it.
The citypower.mobi fault portal and why it looks strange
City Power’s Fault Logging link does not stay on citypower.co.za. It goes to citypower.mobi, a separate domain, and asks you to log in.
The portal holds a valid, current security certificate issued for citypower.mobi, and the link originates from City Power’s own website. It is legitimate.
Even so, a utility login on an unfamiliar domain is worth treating carefully. Reach it by clicking through from citypower.co.za rather than from a link in an email or a message, and never enter your details on a similar-looking address that you arrived at some other way.
Reporting theft, vandalism and illegal connections
These have their own channels, separate from fault logging, and one of them takes WhatsApp.
| Theft and vandalism, toll-free | 0800 116 166 |
|---|---|
| Theft and vandalism, WhatsApp | 083 579 4497 |
| Cable theft | 011 490 7900 |
| Anti-fraud and illegal connections | 0800 002 587 |
The WhatsApp number, 083 579 4497, is useful because it lets you send a photograph and a location without having to describe either over the phone.
The anti-fraud number, 0800 002 587, is the same line the City of Johannesburg publishes as its own anti-fraud hotline. City Power is a City of Johannesburg entity, so that is expected rather than a mistake.
Other City Power numbers
| Head office | 011 490 7000 |
|---|---|
| Meter reading submissions | 011 490 7484, estimations@citypower.co.za |
| Tender queries | 011 490 7112, tenderadvicecentre@citypower.co.za |
| Media enquiries | 011 490 7736, Mediadesk@citypower.co.za |
| City of Johannesburg | 0860 562 874 |
Meter readings and electricity queries share the same number as fault logging, 011 490 7484, and the same hours. The mailbox is what separates them: estimations@ for meter readings, wmcqueries@ for electricity queries.
Service delivery centres and depots
| Centre | Address | Telephone |
|---|---|---|
| Alexandra SDC | Corner East Lane and 9th Road, Kew | 011 490 7800 |
| Inner City SDC | 108 Siemert Road, New Doornfontein | 011 490 7200 |
| Hursthill SDC | 4 Corner Perth and Whitewall Street, Hursthill | 011 490 7511 |
| Randburg SDC | 1 Hans Schoeman Street, Praegville, Randburg, 2194 | 011 490 7570 |
| Midrand SDC | Dale Road, Ext East, Midrand | 011 490 7799 |
| Roodepoort SDC | Corner Hamberg and Westlake Roads, Roodepoort | 011 490 7940 |
| Lenasia SDC | Plot 9, Lenasia South East, Lenasia | 011 490 7300 |
| Reuven SDC | 40 Heronmere Road, Booysens | 011 870 7000 |
| Bryanston Depot, public lighting north | 8 Homestead Avenue, Bryanston | 011 490 7880 |
| Klipspruit Depot, public lighting south | 1101 Mokoena Street, Klipspruit Ext 4, Soweto | 011 490 7755 |
Street lighting is handled by the two depots rather than the service delivery centres, Bryanston for the north and Klipspruit for the south. A streetlight fault is their work.
Reuven is the one centre not on the 011 490 range, on 011 870 7000.
What to have ready when you log a fault
Have your account number or meter number, and the street address of the fault.
Say whether the outage affects only your property or the whole street, because that decides whether it is treated as a connection fault or a network fault.
Write down the reference number. Without it the escalation line on 0800 003 156 cannot take the matter further.
Frequently asked questions
What is the City Power fault logging number?
011 490 7484, answered 07:00 to 19:00 on weekdays, 08:00 to 14:00 on Saturdays and 08:00 to 13:00 on Sundays and public holidays. The toll-free alternative for the same call centre is 0800 202 925.
Does City Power have a WhatsApp number?
Yes, 083 579 4497, for theft and vandalism reports. It suits those reports because you can attach a photograph and a location instead of describing them over the phone.
Which number do I call when a logged fault gets no attention?
The escalation line, 0800 003 156. Have the reference number from the original log ready, because the escalation line cannot take the matter further without it.
Is the citypower.mobi fault portal safe to use?
Yes. Its security certificate is valid and current, and the link comes from City Power’s own website. Reach it by clicking through from citypower.co.za, and never from a link in an email or a message.
Sources
- City Power contact page, citypower.co.za/contact-us, for the call centre and escalation numbers, the operating hours, the theft, vandalism, cable theft and anti-fraud channels, the departmental numbers and mailboxes and all ten service delivery centre and depot addresses and numbers (read 24 September 2026)
- City Power fault logging link and a direct certificate check of citypower.mobi (checked 24 September 2026)