Sector hub · 6 contact pages
Utilities Contact Pages
Electricity, water and other municipal utilities in South Africa are run by a mix of Eskom, metro utilities such as City Power and Joburg Water, and regional water boards. Whether the problem is an outage, a fault, a prepaid meter or a billing query, the right contact page is the one for the specific supplier. This hub does not list phone numbers directly. Each linked page carries the verified contact route for that specific utility.
Most requested utilities pages
- Eskom contact details
- Eskom fault reporting contact number
- Eskom power outage contact number
- City Power contact details
- Joburg Water contact details
- Prepaid electricity contact details
- Utility fault reporting contact details
Browse by contact need
Eskom services: Eskom contact details, fault reporting, power outages, account queries, meter faults, new connections, Eskom fraud.
Metro electricity utilities: City Power, City Power fault reporting, City Power outages, City Power complaints.
Water services: Joburg Water, Joburg Water faults, Joburg Water leaks, Joburg Water outages, Rand Water.
Prepaid meters and general queries: Prepaid electricity, municipal prepaid electricity, utility complaints, utility emergency numbers.
Paying a utilities account and what to do when a complaint stalls
Municipal electricity, water and rates accounts are paid through the municipality that bills you, and supplier accounts through the supplier itself, so the payment route sits on the billing page of the utility named on your account. If a payment or billing query turns into a complaint, report it to that utility first on its own fault or account line and keep any reference number given. For electricity supply and tariff-related complaints that a supplier has not resolved, you can approach the National Energy Regulator of South Africa (NERSA), which regulates electricity licensees, via nersa.org.za. For water and other municipal services, unresolved complaints can usually be escalated through your local municipality’s customer service or ombud office.
Verifying a utilities contact before you call
Prepaid electricity token scams and fake municipal debt calls are common. Only buy prepaid electricity tokens through your utility’s official vendors, and confirm any number that asks for payment or personal details against the utility’s own official website before responding.
Frequently asked questions
Which utilities page should I use first?
Start with your specific supplier, such as Eskom, City Power, Joburg Water or Rand Water, rather than a general utilities number.
My power or water is out. Where do I report it?
Use the fault reporting page for your specific supplier, such as Eskom fault reporting or Joburg Water faults.
What if my meter or prepaid token is not working?
Use the meter fault or prepaid electricity pages for the relevant supplier.
Where do I pay my utilities account?
Pay through the utility or municipality that bills you, on the billing page linked above for that supplier. A payment query that stays unresolved goes to NERSA for electricity supply and tariffs, or to your municipality’s customer service office for water and other municipal services.
What if my complaint is not resolved?
Escalate to NERSA for electricity licensee disputes, or to your municipality’s customer service office for water and municipal utility disputes.
All Utilities contact pages
6 utilities pages on ContactDetails.co.za. Listed A–Z below.