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Sector hub · 7 contact pages

Utilities Contact Pages

Updated 30 August 2026Official source onlyIndependent directoryReport a wrong number

Electricity, water and other municipal utilities in South Africa are run by a mix of Eskom, metro utilities such as City Power and Joburg Water, and regional water boards. Use this page to find the right contact page for your specific supplier or issue, whether that is an outage, a fault, a prepaid meter problem or a billing query. This hub does not list phone numbers directly. Each linked page carries the verified contact route for that specific utility.

Most requested utilities pages

Browse by contact need

Eskom services: Eskom contact details, fault reporting, power outages, account queries, meter faults, new connections, Eskom fraud.

Metro electricity utilities: City Power, City Power fault reporting, City Power outages, City Power complaints.

Water services: Joburg Water, Joburg Water faults, Joburg Water leaks, Joburg Water outages, Rand Water.

Prepaid meters and general queries: Prepaid electricity, municipal prepaid electricity, utility complaints, utility emergency numbers.

Complaints and escalation routes

Report faults and outages to your specific utility first using their official fault line, and keep any reference number given. For electricity supply and tariff-related complaints that a supplier has not resolved, you can approach the National Energy Regulator of South Africa (NERSA), which regulates electricity licensees, via nersa.org.za. For water and other municipal services, unresolved complaints can usually be escalated through your local municipality’s customer service or ombud office.

Verifying a utilities contact before you call

Prepaid electricity token scams and fake municipal debt calls are common. Only buy prepaid electricity tokens through your utility’s official vendors, and confirm any number that asks for payment or personal details against the utility’s own official website before responding.

FAQs

  • Which utilities page should I use first? Start with your specific supplier, such as Eskom, City Power, Joburg Water or Rand Water, rather than a general utilities number.
  • My power or water is out. Where do I report it? Use the fault reporting page for your specific supplier, such as Eskom fault reporting or Joburg Water faults.
  • What if my meter or prepaid token is not working? Use the meter fault or prepaid electricity pages for the relevant supplier.
  • What if my complaint is not resolved? Escalate to NERSA for electricity licensee disputes, or to your municipality’s customer service office for water and municipal utility disputes.

All Utilities contact pages

7 utilities pages on ContactDetails.co.za. Listed A–Z below.

C 1
E 2
R 1
S 1
U 1
V 1

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