Business · Contact details
Rand Water Contact Details
Rand Water’s customer contact line is 0860 10 10 60, with the switchboard on 011 682 0911 and email to customerservice@randwater.co.za. Rand Water is the bulk water utility supplying Gauteng and parts of neighbouring provinces, and it sells treated water in bulk to municipalities rather than to households.
Bulk water suppliers do not bill households. Water boards supply municipalities; the municipality bills you and maintains the pipes to your property. A burst pipe, a leak or a water outage goes to your municipal call centre, with the address and a reference number, not to the bulk supplier. ContactDetails.co.za is an independent directory, not Rand Water, and cannot act on your behalf.
Rand Water contact numbers
These are the routes published on Rand Water’s own contact page at randwater.co.za. The site was not reachable when this page was last checked on 25 September 2026, so confirm these against randwater.co.za once it is back up before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Customer contact line | 0860 10 10 60 |
| Switchboard | 011 682 0911 |
| Customer service email | customerservice@randwater.co.za |
| Physical address | 522 Impala Road, Glenvista, 2058 |
| Postal address | PO Box 1127, Johannesburg, 2000 |
Your water problem probably belongs to the municipality
Rand Water sells treated water in bulk to municipalities. It does not read your meter, issue your bill, or repair the pipe in your street. Those are municipal functions, and Rand Water cannot act on them however long you hold.
Take these to your municipal call centre instead:
- A burst pipe, a leak in the road or a running municipal meter.
- No water at your property, or low pressure affecting your street.
- A billing query, a high reading or a request for a meter test.
- A new connection, a disconnection or a reconnection.
Rand Water is the right call when the matter concerns bulk supply itself, such as a planned shutdown of a bulk line affecting a whole area, or a query about water quality at the bulk level.
What to have ready before you call
- Your municipality’s name, because the first question will be which supply area you fall in.
- The street and suburb affected, rather than only your own address.
- Any reference number your municipality has already given you.
- The dates and times the problem occurred, if you are reporting a recurring interruption.
Self-service options before you call
- Your municipality’s outage page or app, which is where local interruptions are logged and updated.
- Rand Water’s customer login, for account holders, which is aimed at the municipalities and large users it supplies rather than households.
- The Water Wise pages, Rand Water’s public education service on water use and leaks.
Complaints and escalation
For a household water problem, escalate within your municipality. Get a reference number at the first call, then follow up on that reference rather than opening a new report each time, because a fresh report restarts the clock.
For a bulk supply matter, use the customer contact line above and ask which department owns the query. Keep your own record of dates, references and who you spoke to.
Avoiding fake Rand Water contact numbers
Rand Water’s name is used in recruitment scams and in bogus “plumber” callouts. Rand Water does not send contractors to your home, because household plumbing is not its responsibility.
- Never pay anyone claiming to be a Rand Water official for a repair at your property.
- Never pay a fee to apply for a job or a learnership at Rand Water.
- Check any number against randwater.co.za rather than a social media post or a flyer.
- Nobody legitimate will ask for your banking details to restore a water supply.
Frequently asked questions
What is the Rand Water contact number?
Rand Water publishes 0860 10 10 60 as its customer contact line and 011 682 0911 as its switchboard, with customerservice@randwater.co.za for email.
Does Rand Water handle my water bill?
No. Rand Water supplies municipalities in bulk. Your municipality reads the meter, issues the bill and maintains the pipes to your property.
Who do I call about a burst pipe or no water?
Your municipal call centre, with the street, suburb and a reference number. Rand Water cannot dispatch a repair to a residential street.
Where is Rand Water’s head office?
At 522 Impala Road, Glenvista, 2058, with a postal address of PO Box 1127, Johannesburg, 2000.
How do I check a Rand Water number is real?
Check it against randwater.co.za rather than a social media post or a flyer. Rand Water does not send contractors to your home and never charges a fee to apply for a job, so anyone who does either is not Rand Water.