Rand Mutual Assurance trades as RMA, and the two names appear interchangeably across its own material, so a search for either lands in the same place. What differs is how you reach it. RMA pushes most routine work through an online service area rather than the telephone, and its customer care mailbox is named for that channel: eCare support. If your query is about the portal itself — access, a submission that will not go through, something you cannot find once logged in — there is no separate helpdesk number, so it goes to the same customer care line as everything else. Correspondence and general enquiries are handled by a different team on a different number. Business matters such as tenders and supplier onboarding are not customer care queries at all and sit elsewhere on the site. Every number, mailbox and address below is taken from RMA’s own website.
Official contact channels
- Customer care and eCare support — email: [email protected]
- Customer care — telephone: 010 214 3636, published for queries and questions
- Contact centre — general enquiries: [email protected]
- Contact centre — telephone: 0860 222 132, or +27 860 222 132 from outside South Africa
- Fax: 0860 222 203
- Online: RMA runs an online services area for members and policyholders, and publishes its contact information at randmutual.co.za/contacts.
RMA does not publish a dedicated login or password-reset helpline. Portal access problems go to customer care on 010 214 3636 or [email protected].
What this organisation provides
Rand Mutual Assurance describes itself as a social insurer rather than a retail insurance company, and says it stands with workers through difficult moments by delivering care, cover and advocacy. Its published material is organised around workplace cover, and the site currently carries prominent guidance on the COIDA amendments taking effect in 2026 — a good indication of where its work sits. Beyond cover itself, RMA publishes online services for members, tender and supplier-onboarding material for businesses, an AIA manual, and a list of partner organisations it works alongside. The corporate entity is Rand Mutual Assurance Company Limited, which the site identifies as a licensed controlling company. The practical consequence for contact is that RMA’s audience is split between injured workers and their employers on one side, and suppliers and partners on the other, with different routes for each.
Address and operating information
- Physical address: 10 St Andrews Road, Parktown, 2193
- Postal address: PO Box 61413, Marshalltown, 2107
- Operating hours: not published on the pages checked
Because RMA does not publish contact centre hours, treat the telephone numbers as business-hours lines and use email or the online service area outside those times. The Parktown address is a head office rather than a walk-in claims counter, so confirm by phone before travelling there with documents.
Support and escalation routes
RMA keeps ordinary support, formal complaints and fraud reporting apart, each with its own route.
- Complaints: 0860 222 132 or [email protected]. RMA publishes a written complaints handling process alongside these details; read it before lodging, as it sets out what the complaint must contain.
- Fraud hotline: 0800 212 256 within South Africa, or +27 31 571 5743 from outside, with reports by email to [email protected]. This mailbox belongs to an independent tip-offs service rather than to RMA, which is what allows a report to be made confidentially.
- Order of use: raise the query with customer care first and get a reference. A complaint without an existing query behind it has nothing for the complaints process to review.
Sources
All contact details on this page were read from Rand Mutual Assurance’s official website at randmutual.co.za, including its published contacts information, on 30 August 2026. No detail has been inferred, reconstructed from a directory listing, or carried over from an older source. Contact details change, so confirm anything critical against randmutual.co.za before relying on it.