Insurance & Medical Aid · Contact details
Regent Life Insurance Contact Details
Regent no longer runs its own website or its own contact centre. Its web address now redirects to Hollard, whose head office is at 22 Oxford Road, Parktown, Johannesburg, on 0861 000 107. For a life or funeral policy the number is 0800 935 465 and the email is mypolicy@hollard.co.za. We checked this on 24 September 2026.
Where Regent policies are handled now
| Head office and central number | 0861 000 107 |
|---|---|
| International | +27 11 351 5000 |
| Head office address | 22 Oxford Road, Parktown, Johannesburg |
| Postal address | PO Box 87419, Houghton, Johannesburg, 2041 |
| Life and funeral enquiries | 0800 935 465, mypolicy@hollard.co.za |
| Life claims | 0800 935 465, lifeclaims@hollard.co.za |
| Funeral claims | 0800 935 465, mypolicyclaims@hollard.co.za |
| Report fraud | 0801 516 170, hollard@tip-offs.com |
What we actually checked
Rather than repeat what directories say about the Regent brand, we tested the domains themselves.
- regentinsurance.co.za redirects, in two hops, to www.hollard.co.za. It resolves to the same server address as hollard.co.za, which means Hollard controls that domain and points it at itself.
- regent.co.za does not respond at all. The address still exists in the domain system but the server behind it times out, so there is no Regent website to read.
- Hollard’s own website does not mention the Regent name anywhere, including in its sitemap. There is no Regent landing page and no transition notice.
That last point is the awkward one. The domain redirect is strong evidence of where the business went, but Hollard publishes nothing telling a former Regent policyholder what to do, which is why people end up looking for a Regent head office that no longer answers.
Your policy schedule is the real answer
Before you phone anyone, find your policy document and read the name of the insurer on it.
This matters more than usual here. The Regent name covered separate short-term and life assurance companies, and separate legal entities in a group do not always end up in the same place. The entity named on your schedule, with its registration number, is the only thing that tells you which desk owns your policy.
If you have had any letter or statement about the policy in recent years, the sender on that letter is the current administrator and is the fastest route of all.
Do not email identity documents, bank details or medical information to an address you found on a directory listing, including a listing that repeats the Regent name. Old brand names being wound down are a standard hook for impersonation, because the real company is no longer there to contradict anyone.
Which Hollard desk to use
Hollard splits its contact details by product rather than by the brand a policy was sold under.
Life, funeral and legal insurance all use 0800 935 465. The general mailbox for all three is mypolicy@hollard.co.za. Claims split: life claims go to lifeclaims@hollard.co.za, funeral claims to mypolicyclaims@hollard.co.za, and legal insurance claims to mypolicy@hollard.co.za.
Investments are separate, on 0861 000 107 with customercare@hollardinvestments.co.za, and a fax number of 011 351 3816.
Car, home contents, buildings, extended car warranty and pet insurance are not handled by Hollard’s own desk at all. Hollard sends those to Dotsure Limited, noting that Dotsure is a separate licensed non-life insurer in which Hollard holds a shareholding. If your old Regent policy was a vehicle policy, expect to be pointed there.
A number on Hollard’s website is wrong
Under Investments, Hollard lists the number for callers outside South Africa as +27 351 5000. That is missing the Johannesburg area code and will not connect.
The correct international number is printed further down on Hollard’s own contact details, in the head office block: +27 11 351 5000. Use that one.
Enquiries, complaints and fraud
Hollard runs online forms for an enquiry, a complaint or a compliment, and says a dedicated team responds within 48 business hours. Business hours, not calendar hours, so a Friday submission may not be answered until the middle of the following week.
To report suspected fraud, Hollard publishes a toll-free line on 0801 516 170 and hollard@tip-offs.com, and says reports go to an independent team and are treated confidentially.
Before you call
Have the policy number and the full name and identity number of the policyholder, which may not be you if you are calling about a parent’s funeral cover.
Say up front that the policy was originally a Regent one and give the year it started. That is what lets the agent find the policy in the migrated records rather than only the current book.
If the first agent cannot find the policy, ask them to check under the previous insurer’s name rather than starting again. A policy that migrated between companies is often filed under a different reference.
Frequently asked questions
What is the Regent Life Insurance contact number?
Hollard’s central number is 0861 000 107, and life and funeral policy enquiries are answered on 0800 935 465.
Does Regent still have its own contact centre?
No. Regent no longer runs its own website or its own contact centre, and its web address now redirects to Hollard, which handles the policies.
Which email do I use for a life claim?
Life claims go to lifeclaims@hollard.co.za. Funeral claims go to mypolicyclaims@hollard.co.za.
Sources
- Direct checks of regentinsurance.co.za, regent.co.za and hollard.co.za, confirming the redirect to Hollard, the shared server address, and that regent.co.za does not respond (checked 24 September 2026)
- Hollard contact page, hollard.co.za/contact-us, for the life, funeral, legal and investments numbers and mailboxes, the head office and postal addresses, the fraud line and the Dotsure referral (read 24 September 2026)
- Hollard sitemap, which contains no Regent page (checked 24 September 2026)