Insurance & Medical Aid · Contact details
PSG Insurance Contact Details
The PSG insurance contact number is the PSG Head Office line, +27 (21) 918 7800, and the general email is info@psg.co.za, but PSG Insure policies are sold and serviced through PSG advisers, so your first call should be to the adviser or branch on your policy schedule. PSG Insure is the short-term insurance advice arm of PSG Financial Services Limited, and it is separate from PSG Wealth and PSG Asset Management.
PSG does not publish a dedicated insurance call centre or claims line on its contact page. For the wider PSG group, see the main PSG contact details page.
PSG insurance contact details at a glance
| Route | Details |
|---|---|
| PSG Head Office | +27 (21) 918 7800 |
| PSG general email | info@psg.co.za |
| General query form (choose “Insure”) | psg.co.za/contact |
| Complaints form (choose “Insure”) | psg.co.za/contact |
| Get an insurance quote | psg.co.za/get-a-quote |
| Compliance Division (complaint escalation) | compliance@psg.co.za |
| Compliance Division phone | 011 996 5200 |
| Head office address | 4th floor, The Edge, 3 Howick Close, Tyger Waterfront, Bellville, 7530 |
| Postal address | PO Box 3335, Tyger Valley, Bellville, 7536 |
Official PSG Insure route
PSG’s contact page does not split its phone lines by business. Instead, its general query form and complaints form each ask whether your matter relates to Wealth or Insure. Choose Insure for car insurance, home and contents insurance, and liability and accident cover.
- Existing policy: contact the PSG adviser or branch shown on your policy schedule.
- New cover: use Find an Adviser or Get a Quote at psg.co.za/get-a-quote.
- General queries: use the query form at psg.co.za/contact, call Head Office on +27 (21) 918 7800 or email info@psg.co.za.
PSG Insure products and support
PSG Insure’s personal products are:
- Motor insurance: comprehensive, third-party, and third-party fire and theft.
- Home and contents insurance.
- All-risks cover.
- Liability and accident cover.
- Value-added products and SASRIA cover.
Eligibility and policy requirements
- Personal accident cover must be added to an existing short-term policy. It cannot be bought on its own.
- Tyre cover only applies to privately owned, comprehensively insured vehicles with tyres fitted by an approved fitment centre.
- The windscreen excess add-on is limited to R2,750 per claim and two claims per year per vehicle.
- The online query and complaint forms need your name, ID number, contact number and email address.
Escalation route
PSG Insure’s complaints procedure sets out this order:
- Raise the complaint with your branch or adviser first.
- If it is not resolved, take it to the regional manager.
- If it is still not resolved, refer it to the Compliance Division at compliance@psg.co.za or 011 996 5200.
You can also submit the complaints form at psg.co.za/contact and choose Insure. PSG says complaints are acknowledged in writing within 5 days.
For other short-term insurers, browse the insurance and medical aid hub or the insurance directory P to S listings.
Frequently asked questions
What is the PSG insurance contact number?
PSG does not publish a separate insurance call centre. Contact your PSG adviser, or call PSG Head Office on +27 (21) 918 7800 or email info@psg.co.za.
How do I claim on a PSG Insure policy?
PSG Insure policies are serviced through advisers, so start with the adviser or branch on your policy schedule.
How do I complain about PSG Insure?
Go to your adviser, then the regional manager, then the Compliance Division on compliance@psg.co.za or 011 996 5200. You can also use the complaints form and choose Insure.
How do I get a PSG insurance quote?
Use Get a Quote at psg.co.za/get-a-quote, or Find an Adviser on the PSG website.
Sources
- PSG, Contact: psg.co.za/contact, read 2026-09-26
- PSG, Insurance products: psg.co.za/for-myself/insurance-products, read 2026-09-26
- PSG, Get a quote: psg.co.za/get-a-quote, read 2026-09-26
- PSG Insure complaints policy (PDF), linked from psg.co.za/legal, read 2026-09-26