Profmed is a restricted medical scheme designed exclusively for graduate professionals in South Africa. Whether you are looking to join, submit a claim, obtain pre-authorisation for a hospital stay, or reach emergency services, having direct access to the correct department ensures prompt assistance.
Below is a comprehensive guide to all official Profmed contact details, phone numbers, email addresses, and service departments.
Emergency & Crisis Numbers
For urgent medical assistance, emergency transport, or trauma support, use the dedicated 24-hour helpline numbers below:
| Service | Contact Number (Within SA) | Contact Number (Outside SA) |
| Emergency Medical Transport (Netcare 911) | 082 911 | +27 11 991 8564 |
| Trauma and HIV Assistance | 0860 944 772 | — |
| International Travel Medical Assistance | — | +27 11 541 1225 |
General Enquiries & Member Services
Existing members and prospective clients can contact Client Services for general support, benefit queries, and application status updates.
- New Members / Join Profmed: 0800 334 733 (Toll-Free)
- Existing Members Call Centre: 0860 679 200
- International Calls (Existing Members): +27 12 679 4144
- General Email:[email protected]
- Claims Email:[email protected]
- Contributions Email:[email protected]
Authorisations & Specialist Departments
Different procedures and treatments require specific pre-approvals to qualify for benefit coverage. Ensure you contact the appropriate department prior to treatment.
Hospital Pre-Authorisation
- Telephone (Within SA): 0860 776 363
- Telephone (Outside SA): +27 12 679 4141
- Email:[email protected]
Chronic Authorisations & SwiftAuth
- Telephone (Within SA): 0800 132 345
- Telephone (Outside SA): +27 11 770 6000
Dental Authorisations
- Telephone (Within SA): 0860 679 200
- Telephone (Outside SA): +27 12 679 4144
- Email:[email protected]
Disease Risk Management
- Telephone (Within SA): 0860 776 363
- Telephone (Outside SA): +27 12 679 4145
Healthcare Provider Enquiries
Medical service providers seeking verification of benefits, claim submissions, or payment enquiries can reach Profmed directly through provider channels:
- Provider Helpline: 0860 679 200
- Provider Email:[email protected]
- Radiology Verifications:[email protected]
Walk-In & Physical Office Contacts
For direct in-person enquiries or administrative walk-in assistance, members can reach out via the following reception numbers:
- Walk-in Assistance Telephone: +27 11 628 8900 / +27 11 628 8908
Digital Channels & Self-Service
Profmed offers digital channels for quick access to electronic membership cards, claim submissions, and scheme details:
- Official Website:www.profmed.co.za
- Profmed Mobile App: Available for download on iOS (Apple App Store), Android (Google Play Store), and Huawei AppGallery.