RMA Contact Details

Rand Mutual Assurance (RMA) publishes several separate contact routes, and picking the right one first is what decides how quickly your query is dealt with. Customer care handles queries and questions about cover and the eCare online service, and it has its own direct number and mailbox. General enquiries and correspondence go through the main contact centre line instead. Complaints and the independent fraud hotline are deliberately kept apart from ordinary support, each with its own number and email address, because they follow different internal processes. If you are following up an injury-on-duty matter, or a claim an employer lodged on your behalf, start with customer care rather than the general line — that team deals with claim queries and eCare portal access. Complaints escalate properly only once an ordinary query already exists, so raise it through support first and escalate afterwards. Every number, mailbox and address on this page is taken directly from RMA’s own website.

Official contact channels

RMA lists the following channels on its own site. The customer care number and the general contact centre number are different, and they route to different teams.

• Customer care (queries and questions): 010 214 3636
• Customer care and eCare support email: ecaresupport@randmutual.co.za
• Main contact number: 0860 222 132
• From outside South Africa: +27 860 222 132
• General enquiries email: contactcentre@randmutual.co.za
• Fax: 0860 222 203
• Contacts page: randmutual.co.za/contacts

What this organisation provides

RMA describes itself as a social insurer, and states on its homepage that it stands with workers through difficult moments by delivering care, cover and advocacy. Its published material is organised around workplace cover rather than retail insurance products, and the site currently carries prominent guidance on the COIDA amendments taking effect in 2026. Alongside cover itself, RMA runs an online service area for policyholders and members, publishes tender and supplier-onboarding material for businesses that want to work with it, and lists partner organisations it works alongside. This matters for routing: a supplier or tender query is not a customer care query, and RMA keeps that material in a separate part of its site rather than through the customer care line.

Address and operating information

• Physical address: 10 St Andrews Road, Parktown, 2193
• Postal address: PO Box 61413, Marshalltown, 2107

RMA does not publish call centre operating hours on the pages checked, so treat the numbers above as standard business-hours lines unless RMA tells you otherwise when you call. The fraud hotline is the exception, as it is operated by an outside provider rather than by RMA’s own contact centre.

Support and escalation routes

RMA separates ordinary support, formal complaints and fraud reporting into three distinct routes, and using the wrong one usually means the matter is redirected rather than actioned.

• Complaints: 0860 222 132 or complaints@randmutual.co.za. RMA publishes a written complaints handling process alongside these details, which is worth reading before you lodge, because it sets out what the complaint needs to contain.
• Fraud hotline within South Africa: 0800 212 256
• Fraud hotline from outside South Africa: +27 31 571 5743
• Fraud reporting email: tip-offsline@tip-offs.com. Note that this mailbox is an independent tip-offs service rather than an RMA address, which is what allows reports to be made confidentially.

Sources

All contact details on this page were read from Rand Mutual Assurance’s official website at randmutual.co.za, including its published contacts information, on 30 August 2026. No contact detail here has been inferred, reconstructed from a directory listing, or carried over from an older source. Contact details change, so confirm anything critical against randmutual.co.za before relying on it.