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SAMWUMED Contact Details

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The South African Municipal Workers’ Union National Medical Scheme (SAMWUMED) provides healthcare coverage to municipal workers and local government employees across South Africa.

Below is a complete directory of SAMWUMED contact numbers, email addresses, physical office locations, postal details, and specialized department contact information for member queries, hospital authorisations, claim submissions, and emergency medical services.

General Contact Information

Call Centre & Walk-In Hours

  • Monday to Friday: 08:00 – 16:00
  • Weekends & Public Holidays: Closed (24/7 coverage provided for emergency medical services)

Head Office & Postal Address

Physical Address (Cape Town Walk-In Centre)

Corner Trematon & Lascelles Streets

Athlone, Cape Town

7760

South Africa

Postal Address

P.O. Box 134

Athlone

7760

South Africa

Departmental Contact Details & Email Addresses

For specific enquiries, claims, and authorisations, contact the relevant department directly using the contact details below:

Department / ServicePhone NumberDedicated Email Address
General Member Queries0860 104 117samwumedenquiries@medscheme.co.za
Claims Submissions0860 104 117samwumedclaims@medscheme.co.za
Hospital Pre-Authorisation0860 33 33 87 / 0861 100 220samwumed.authorisations@medscheme.co.za
Chronic Medication & Pharmacy0860 33 33 87 / 0861 100 220samwumedcmm@medscheme.co.za
Special Motivations0860 104 117samwumedmotivation@medscheme.co.za
Ex-Gratia Applications0860 104 117smuexgratia@medscheme.co.za
Member Complaints0860 104 117samwumedcomplaints@medscheme.co.za / complaints@samwumed.org

Specialized Service Providers & Emergency Contacts

SAMWUMED partners with specialized healthcare service providers to manage emergency transport, dental, optical, maternity, and chronic care programs:

Emergency Medical Services (24/7)

Dental Benefits & Care

Optical & Eye Care Benefits

Maternity Management

HIV Management Programme

Regional Offices & Walk-In Centres

SAMWUMED operates regional walk-in centres across South Africa where members can resolve claims queries, collect membership cards, request scheme documentation, and update membership profiles.

Johannesburg Regional Office

  • Address: Nzunza House, Unit No. 607 & 608, 28 Melle Street, Braamfontein, Johannesburg
  • Email: nomfundom@samwumed.org

Durban Regional Office

Pretoria Regional Office

Polokwane Regional Office

  • Address: 50 Schoeman Street, Standard Bank Square, Lower Ground, Shop 4, Polokwane
  • Email: tshidip@samwumed.org

Complaints & Dispute Resolution Channels

If a query or dispute remains unresolved after contacting customer support, SAMWUMED provides a formal escalation process:

  1. Internal Escalation: Submit a written complaint to the Principal Officer to request referral to SAMWUMED’s Dispute Committee.
  2. Council for Medical Schemes (CMS): If the internal dispute process does not resolve the issue, members can lodge an appeal with the medical scheme regulator: