Insurance & Medical Aid · Contact details
Safrican SADTU Funeral Policy Contact Details
For the Safrican SADTU funeral policy, call the plan administrator, Phakama Administration Services, on 012 348 8310, and send claims to claims@phakama.co.za. The SADTU Family Benefit Plan and SADTU Extended Family Benefit Plan are voluntary funeral plans for members of the South African Democratic Teachers Union, underwritten by Safrican Insurance Company Limited and administered by Phakama since 1 May 2020.
Safrican’s own website does not mention SADTU, so Phakama is the first stop for policy changes and claims. For Safrican’s other products, see the main Safrican contact details page.
Safrican SADTU funeral policy contact details at a glance
| Route | Details |
|---|---|
| SADTU plan administrator Phakama (enquiries, changes, debit/payroll) | 012 348 8310 |
| Phakama general email (applications, policy changes) | info@phakama.co.za |
| SADTU funeral claims email (Phakama) | claims@phakama.co.za |
| Phakama fax (application forms) | 086 514 1115 |
| SADTU online claim form (Phakama) | phakama.co.za/submit_a_claim.html |
| Safrican customer care (insurer) | 011 778 8000 |
| Safrican WhatsApp | 083 796 9517 |
| Safrican service email | service@safrican.co.za |
| Safrican claims email | safclaims@safrican.co.za |
| Safrican complaints | customerrelations@safrican.co.za |
| Safrican contact centre hours | 08:00 to 16:30, Monday to Friday |
| Phakama office | Greenhill Village Office Park, Candlewood Building Ground Floor, c/o Nentabos & Botterklapper Street, Pretoria, 0040 |
Official provider route
Since 1 May 2020 the SADTU funeral policies have been administered by Phakama Administration Services (FSP 1473) in Pretoria, replacing the earlier administrator, AMSC. Safrican remains the underwriter, and your debit order shows as “SAFRICAN” plus your policy number.
Call Phakama on 012 348 8310 for enquiries, policy changes and debit order or payroll deductions. Email applications and changes to info@phakama.co.za. Phakama’s office is at Greenhill Village Office Park, Candlewood Building Ground Floor, c/o Nentabos & Botterklapper Street, Pretoria, 0040.
This plan is not the same as the Prestige Teachers SADTU funeral plans sold through NHB Administrators, which are underwritten by Assupol Life. Check your policy schedule to see which insurer covers you.
Product or service support
To claim on a SADTU funeral policy:
- Download or use the SADTU claim form on Phakama’s Submit a Claim page.
- Attach the documents: certified IDs of the claimant and the deceased, bank proof not older than 3 months, a certified death certificate, the BI-1663, DHA-1663 or BI-1680 form, a marriage certificate or proof of relationship, and your latest payslip.
- Send the claim to claims@phakama.co.za, or call 012 348 8310 for help.
Safrican also handles claims on 011 778 8000 and safclaims@safrican.co.za. Safrican’s contact centre is open from 08:00 to 16:30, Monday to Friday, and its WhatsApp line is 083 796 9517.
For premium payments, Phakama offers Blu Voucher, Pay@ and EasyPay self-service options.
Eligibility, account or policy requirements
To join, you must be a permanent, genuine member of SADTU. Send the completed application form to Phakama by fax on 086 514 1115 or by email to info@phakama.co.za. A 6-month waiting period applies, including on the optional Memorial Benefit.
Phakama needs a signed debit order mandate 10 working days before your chosen deduction date. If it arrives later, the deduction starts the following month.
Escalation route
If Phakama does not resolve your issue, complain to the insurer, Safrican, at customerrelations@safrican.co.za or on 011 778 8000. Safrican Insurance Company Limited has registration number 1935/007463/06 and is FSP 15123.
For other funeral cover and insurers, browse the insurance and medical aid hub or the insurance directory P to S listings.
Frequently asked questions
What is the Safrican SADTU contact number?
Call the administrator, Phakama, on 012 348 8310. Safrican’s own customer care number is 011 778 8000.
What is the Safrican SADTU funeral policy WhatsApp number?
Safrican’s WhatsApp number is 083 796 9517. Phakama, which administers the SADTU policies, is on 012 348 8310.
Where do I send a SADTU funeral claim?
Email the SADTU claim form and documents to claims@phakama.co.za.
Is there a waiting period on the SADTU funeral plan?
Yes, a 6-month waiting period applies, including on the optional Memorial Benefit.
Who can join the SADTU funeral plan?
Permanent, genuine members of SADTU.
Sources
- Phakama, Contact: phakama.co.za/contact.html, read 2026-09-25
- Phakama, Submit a claim: phakama.co.za/submit_a_claim.html, read 2026-09-25
- Phakama, Make a payment: phakama.co.za/make_a_payment.html, read 2026-09-25
- Safrican SADTU funeral claim form 2025: document.adsol.co.za/SADTU/SAFRICAN_FUNERAL_CLAIM_FORM_2025.pdf, read 2026-09-25
- Safrican claim form: document.adsol.co.za/SADTU/Safrican Claim Form.pdf, read 2026-09-25
- SADTU family application form 2024: document.adsol.co.za/SADTU/APPLICATION_FORM_FAMILY_2024.pdf, read 2026-09-25
- Change of administrator letter: document.adsol.co.za/SADTU/Change_of_Administrator.pdf, read 2026-09-25
- Safrican, Contact: safrican.co.za/contact/, read 2026-09-25
- Safrican, Claims: safrican.co.za/claims/, read 2026-09-25