Sanlam publishes two contact numbers and one set of hours, and the hours are the constraint worth planning around: Monday to Friday, 08:00 to 17:00, with no weekend cover listed. That is narrower than most South African financial services providers, several of which run Saturday mornings, so a query raised on a Friday evening waits until Monday. Sanlam’s own preferred route is not the phone at all — it leads with a call-back form, asking for your name and cellphone number so an adviser rings you. For anything that needs advice rather than servicing, that is the better option, because it puts you with someone who has time rather than in a queue. Sanlam publishes no customer service email address. All details below come from Sanlam’s own contact page.
Official contact channels
- Main number: 0860 726 526
- Alternative number: 011 359 7700
- Hours: Monday to Friday, 08:00 to 17:00
- Call-back: complete the form on sanlam.co.za with your name and cellphone number, and an expert calls you
- Email: no customer service address published
The 0860 number is a share-call line and the 011 number a Johannesburg landline, so if you are calling from abroad or from a package where 0860 numbers are not included, use 011 359 7700 instead.
What this organisation provides
Sanlam is a South African financial services group covering life insurance, investments, retirement and savings products, and personal lending. Its published tools give a good sense of where its business sits: it offers a retirement savings calculator, a two-pot retirement calculator for estimating the savings and vested components of a retirement fund, a financial roadmap check, and a personal loan cost calculator. It also publishes the Sanlam Benchmark research on retirement funds. Because the group spans several product lines, have the policy, fund or loan number to hand rather than only your name — the consultant needs to know which part of Sanlam holds your record.
Address and operating information
- Head office: 2 Strand Road, Bellville
- Johannesburg office: 11 West Street, Houghton Estate, Johannesburg
- Hours: Monday to Friday, 08:00 to 17:00
Both are corporate offices rather than walk-in service centres. Sanlam sells largely through financial advisers, so for a face-to-face conversation the adviser route is the appropriate one rather than arriving at Bellville or Houghton.
Support and escalation routes
- Use the call-back form for advice, and the telephone line for servicing an existing product. Keep the reference and the date.
- Identify which product the query concerns at the outset — life cover, an investment, a retirement fund and a personal loan are administered separately.
- Sanlam publishes a “Stay Scam Smart” section on keeping investments safe and spotting fraud. Read it before acting on any unexpected instruction about your investments, particularly a request to move money.
- Complaints about a retirement fund in South Africa go to the Pension Funds Adjudicator rather than an insurance ombud; complaints about advice given at the point of sale go to the FAIS Ombud; and long-term insurance disputes to the relevant financial services ombud scheme.
Sources
The telephone numbers, operating hours, office addresses and call-back route on this page were read from Sanlam’s own contact page at sanlam.co.za on 30 August 2026. Nothing has been inferred or taken from a directory. Sanlam publishes no customer service email address, and this page does not supply one.