Insurance & Medical Aid · Contact details
Sanlam Glacier Contact Details
The Sanlam Glacier client services number is +27 21 917 9002 (or the share-call line 0860 452 364), open 08:00 to 17:00 Monday to Friday, and the email address is client.services@glacier.co.za. Glacier by Sanlam is Sanlam’s investment platform for local and offshore investments, retirement savings and retirement income, run by Glacier Financial Solutions (Pty) Ltd, a member of the Sanlam Group.
Glacier is separate from Sanlam client care on 0860 726 526, which serves Sanlam Life products. If your investment is on the Glacier platform, use the Glacier lines below.
Glacier by Sanlam contact details at a glance
| Route | Details |
|---|---|
| Glacier client services | +27 21 917 9002 |
| Glacier client services (share-call) | 0860 452 364 |
| Client services email | client.services@glacier.co.za |
| Call-back / enquiry form | glacieronline.co.za/contact-us |
| Feedback (compliments/complaints) | glacieronline.co.za/contact-us |
| Glacier Partners: Alexforbes | 0860 664 444 / glacierqueries@alexforbes.com |
| Glacier Partners: Absa | 0860 222 150 / complaints.glacier@absa.africa |
| Sanlam Arbitrator (internal Sanlam complaints) | arbitrator@sanlam.co.za |
| Physical address | Glacier Place, 1 Sportica Crescent, Tyger Valley |
| Postal address | Private Bag X5, Tyger Valley 7536 |
| Hours | Monday to Friday, 08:00 to 17:00 |
Official Glacier contact channels
Glacier’s contact page gives two client services numbers: +27 21 917 9002 and 0860 452 364. Both are answered from 08:00 to 17:00, Monday to Friday. Written queries go to client.services@glacier.co.za. You can also leave your name, cellphone number, email address and message on the call-back form at glacieronline.co.za/contact-us.
If you invest through a Glacier Partner, use the partner’s own line: Alexforbes on 0860 664 444 or glacierqueries@alexforbes.com, or Absa on 0860 222 150 or complaints.glacier@absa.africa.
What Glacier by Sanlam provides
Glacier by Sanlam says it has been creating and preserving wealth for clients since 1997. Its offering covers:
- Local investments, including fixed-term and guaranteed investments
- International investments
- Retirement saving
- Retirement income solutions
The operating company is Glacier Financial Solutions (Pty) Ltd, registration number 1999/025360/07, a licensed financial services provider. The group structure also includes Glacier Financial Holdings, Glacier Management Company and Axis Nominee. The old glacier.co.za address now redirects to glacieronline.co.za.
Address and operating information
Glacier’s office is at Glacier Place, 1 Sportica Crescent, Tyger Valley. Post goes to Private Bag X5, Tyger Valley 7536. Client services phones are answered Monday to Friday from 08:00 to 17:00.
Support and escalation routes
- Raise the complaint with Glacier client services on +27 21 917 9002 or client.services@glacier.co.za, or use the feedback form on the contact page. A complaints brochure (May 2025) with a complaints form can be downloaded there in English and Afrikaans.
- If you invest through a Glacier Partner, raise it with Alexforbes or Absa on the numbers above.
- If the complaint is not resolved, refer it to the Sanlam Arbitrator at arbitrator@sanlam.co.za.
For other insurers and investment providers, browse the insurance and medical aid hub or the insurance directory S listings.
Frequently asked questions
What are the Sanlam Glacier contact details?
Call +27 21 917 9002 or 0860 452 364, Monday to Friday from 08:00 to 17:00, or email client.services@glacier.co.za.
Is Glacier’s number the same as Sanlam client care?
No. Sanlam client care on 0860 726 526 serves Sanlam Life products. Glacier investments are handled on +27 21 917 9002 or 0860 452 364.
Where is Glacier Sanlam’s office?
Glacier Place, 1 Sportica Crescent, Tyger Valley. The postal address is Private Bag X5, Tyger Valley 7536.
How do I complain about Glacier?
Complain to Glacier client services first. If it is not resolved, refer it to the Sanlam Arbitrator at arbitrator@sanlam.co.za.
Sources
- Glacier by Sanlam, Contact us: glacieronline.co.za/contact-us, read 2026-09-25
- Glacier by Sanlam, Complaints brochure (May 2025, English): assets.ctfassets.net PDF linked from the contact page, read 2026-09-25
- Glacier by Sanlam, About us: glacieronline.co.za/about-us, read 2026-09-25
- Glacier by Sanlam, Home page: glacieronline.co.za/, read 2026-09-25