Insurance & Medical Aid · Contact details
Santam Insurance Contact Details
The Santam contact number is 0860 444 444 (Santam Direct), with email insure@santam.co.za. The Santam emergency number and 24-hour helpline is 0860 505 911, Santam’s 24/7 SOS claims and emergency line, which also offers WhatsApp claims self-service. Santam’s WhatsApp line for policy documents, confirmation of cover and border letters is 0860 102 001. Existing clients are served Monday to Friday 08:00 to 18:00 and Saturday 08:00 to 13:00 (closed Sundays). Head office is at 1 Sportica Crescent, Tyger Valley, Bellville, 7530. Every detail below was read from santam.co.za on 19 September 2026.
Santam contact numbers
| What you need | Contact |
|---|---|
| Santam Direct (customer care, policy changes) | 0860 444 444, insure@santam.co.za |
| 24/7 SOS claims and emergency line | 0860 505 911 |
| WhatsApp claims self-service or chat | 0860 505 911 |
| WhatsApp: policy documents, confirmation of cover, border letters | 0860 102 001 |
| Compliments and complaints | 0860 102 725 |
| Santam Intermediaries (brokers) | STI@santam.co.za |
| Report fraud (South Africa) | 0860 600 767, forensic.services@santam.co.za |
| Report fraud (Namibia) | 00264 61 2928000 |
| SA Insurance Crime Bureau | 0860 002 526, SMS 31840 |
Santam customer care hours
| Service | Mon to Fri | Sat | Sun |
|---|---|---|---|
| Existing client services | 08:00 to 18:00 | 08:00 to 13:00 | Closed |
| New policy quotations | 07:00 to 19:00 | 08:00 to 18:00 | Closed |
| SOS claims and emergencies (0860 505 911) | 24 hours, 7 days a week | ||
Santam says its client and quotation services are closed on some public holidays. To see your policy details at any time, use the Santam App or the Client Portal, or request documents on WhatsApp via 0860 102 001. For policy amendments, email insure@santam.co.za or call 0860 444 444.
Santam claims and emergencies
For an accident, break-in, fire or other emergency, and to lodge a claim, call Santam’s 24/7 SOS claims and emergency line on 0860 505 911, or use its WhatsApp claims self-service on the same number. The website also has Submit a claim, Track a claim and SOS services pages, and the Santam App on Google Play and the App Store. On the contact form you can choose Submit a claim, Claim enquiry, Quote request, Customer care, Broker enquiry or Vendor/Supplier enquiry; Santam says a representative will be in touch within 24 business hours.
Santam WhatsApp claims self-service
Santam’s WhatsApp claims guide says to save 0860 505 911 as a contact on your phone (or scan the QR code), then start the chat by typing “Hi” and follow the prompts. The service gives self-service guidance on registering a claim, lets you upload claim documents and photographs requested by the Santam claims team, and lets you chat to your dedicated claims consultant from Monday to Friday, 08h00 to 16h00. It also gives 24/7 emergency assistance: you can request roadside assistance or help after an accident or a home emergency, and value-added services such as home-drive assistance and home-based service support.
Santam complaints and fraud
Complaints and compliments go to 0860 102 725 or complaints@santam.co.za, or through the Complaints and Compliments page on santam.co.za. Santam’s complaints process document also lists an Internal Arbitrator, at Internal.Arbitrator@santam.co.za, for complaints that are not resolved. To report insurance fraud, you can remain anonymous: email forensic.services@santam.co.za, call the South African fraud line on 0860 600 767 (or 00264 61 2928000 in Namibia), or write to Forensic Services, PO Box 3881, Tygervalley, 7536. The South African Insurance Crime Bureau can be reached on 0860 002 526 or by SMS to 31840.
Santam offices
Santam’s Bellville head office is at 1 Sportica Crescent, Tyger Valley, Bellville, 7530. Its contact page also lists a Sandton regional office and a Namibian office. Santam describes itself as South Africa’s leading short-term insurance company, an authorised financial services provider (FSP 3416) and a licensed non-life insurer. Santam sells cover for individuals, businesses, specialised risks and agriculture. Personal products listed on its website are car, home contents, building, all risk, watercraft, drone, travel and personal legal insurance, plus Santam CashBack; business products include motor, property, small business, liability and business legal insurance. To buy through a broker, use Find an intermediary on santam.co.za; to buy direct, request a quote or a call back.
Sources
- Santam Contact Us page and site footer, santam.co.za/contact-us, read 19 September 2026
- Santam home page, santam.co.za, read 19 September 2026