Insurance & Medical Aid · Support
Santam Claims Contact Details
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The Santam claims number is 0860 505 911, a 24-hour emergency and claims line that also carries the WhatsApp claims self-service and chat. General queries go to 0860 444 444 or insure@santam.co.za. We read these details on santam.co.za on 23 September 2026.
Santam claims contact number
| Claims and 24/7 SOS emergency line | 0860 505 911 |
|---|---|
| WhatsApp claims self-service and chat | 0860 505 911 |
| General and policy amendments | 0860 444 444, insure@santam.co.za |
| Self-service | 0860 102 001 |
| Compliments and complaints | 0860 102 725 |
| Intermediaries | STI@santam.co.za |
| Online | Santam app or Client Portal on santam.co.za |
The claims line is the only 24-hour number. Santam gives its new policy quotation hours as Monday to Friday 07:00 to 19:00 and Saturday 08:00 to 18:00, and its existing client services as Monday to Friday 08:00 to 18:00 and Saturday 08:00 to 13:00, both closed on Sundays and on some public holidays.
How the claim runs
- Submit: use the Santam app or Client Portal, or phone the 24/7 claims line on 0860 505 911.
- Track: follow the claim’s progress in the app or portal rather than phoning for updates.
- Repair or replace: Santam says it works through a network of approved partners and suppliers.
The claim types set up for fast tracking are motor glass, vehicle (theft, accident and third-party claims), property (buildings and home contents, including geyser, flooding and structural damage) and all risk items such as jewellery and cellphones.
What to have ready
| Claim | Documents Santam asks for |
|---|---|
| Motor collision | Copy of the driver’s licence, a detailed description of the incident, and the photo requirements link that is sent to you by SMS |
| Motor collision with a third party | The same, plus all the third party’s details and the SAPS AR number |
| Stolen vehicle | SAPS case number, the vehicle chassis (VIN) number and the engine number |
| All risk, lost or damaged | Invoice if the item was repaired or replaced, a quotation to replace, a quotation to repair, and a damage report from the service provider |
| All risk, stolen | Invoice if replaced, a quotation to replace, and the SAPS case number |
| Geyser | Photographs of the old and new geyser, serial numbers of both if replaced, and photographs of the resultant damage |
| Cellphone | IMEI or serial number, the ITC number, a SAPS case number if stolen, and a damage report |
| Jewellery | Valuation certificate, depending on what your policy requires |
| Building | Photographs of the damage, a damage report, and an invoice or quotation with detailed measurements |
Santam says all personal non-motor claims are credited to the Santam card rather than paid out the old way, so ask about the card when the claim is approved.
Tracking a claim and getting documents
Most of what people phone the claims line for can be done without waiting in a queue. Through the Santam app and the Client Portal you can manage your policies, submit and track a claim, view your latest policy documents and request services. Santam’s WhatsApp claims self-service runs on the same 0860 505 911 number, and the self-service line 0860 102 001 covers the rest. Compliments and complaints have their own number, 0860 102 725, and Santam also takes feedback through a form on its contact page.
Reporting fraud
| Fraud line (South Africa) | 0860 600 767 |
|---|---|
| Fraud line (Namibia) | +264 61 292 8000 |
| forensic.services@santam.co.za | |
| Post | Forensic Services, PO Box 3881, Tygervalley, 7536 |
| South African Insurance Crime Bureau | 0860 002 526, SMS shortcode 31840 |
Santam says you may remain anonymous and that the information is treated confidentially.
Santam offices
| Bellville head office | 1 Sportica Crescent, Tyger Valley, Bellville, 7530 |
|---|---|
| Sandton regional office | 11 Alice Lane, Building 2, Sandton, 2196 |
| Namibia | Tenbergen Village, cnr Robert Mugabe and Julius Nyerere Street, Windhoek |
Claims are not lodged at an office counter, so use the phone, app or portal even if you live near one of these buildings.
Before you phone
- Have the policy number and the date and time of the incident ready.
- Get the SAPS case or AR number first where the claim involves theft or a collision; most of those claims cannot progress without it.
- Take photographs before anything is repaired, moved or thrown away.
- If you deal with a broker, they can lodge the claim for you, but the 0860 505 911 line is open around the clock when they are not.
Frequently asked questions
What is the Santam Claims contact number?
The numbers listed on this page for Santam Claims are 0860 505 911 (Claims and 24/7 SOS emergency line), 0860 444 444 (General and policy amendments) and 0860 102 001 (Self-service).
What is the Santam Claims email address?
The email address listed on this page is sti@santam.co.za (Intermediaries).
Does Santam Claims have a WhatsApp number?
Yes. The WhatsApp number listed on this page is 0860 505 911 (WhatsApp claims self-service and chat).
How do I know these Santam Claims details are correct?
We only list details read from the official website or channels of Santam Claims, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Santam, Contact us: santam.co.za/contact-us (read 23 September 2026)
- Santam, Submit a claim: santam.co.za/claims/submit-a-claim (read 23 September 2026)