Insurance & Medical Aid · Support
MiWay Insurance Claim Contact Details
All Insurance & Medical Aid contactsComplaints & escalation
Lodge a MiWay insurance claim on 0860 64 64 64, which also works as the claims WhatsApp number, or start it in the MiWay client portal or app. The 24/7 emergency assistance line for roadside or home help is a separate number, 0860 07 67 64, and calling it does not by itself register a claim.
MiWay claim contact details at a glance
| Route | Details |
|---|---|
| Claims and general servicing | 0860 64 64 64 |
| 24/7 emergency assistance at the roadside or at home | 0860 07 67 64 |
| 0860 64 64 64 (the same number) | |
| Self-service | MiWay client portal and app: claims process, submit a claim, self-inspection |
| Report fraud at MiWay | 0860 004 007 toll free, or miway@behonest.co.za |
| Report insurance crime to the South African Insurance Crime Bureau | 0860 00 25 26, insurance@fraudline.co.za, or SMS 32269 |
| Complaints and compliments | MiWay’s Have Your Say channel |
How to lodge a MiWay claim
There are three ways to start. Call 0860 64 64 64 and speak to the claims team, send the same number a WhatsApp message, which is worth doing because it leaves a written thread, or use the MiWay client portal or app, where the claims process page and the submit-a-claim route sit alongside the self-inspection tool. Whichever route you take, record the claim reference it generates.
The distinction that trips people up is that calling the emergency line to be towed is assistance, not notification. The claim still has to be lodged on 0860 64 64 64 or in the portal afterwards.
MiWay claims hours
The claims team opens an hour earlier than the rest of the business: 07:00 to 18:00 Monday to Friday, and 08:00 to 13:00 on Saturdays, against 08:00 to 18:00 for client services and sales. MiWay notes these times may be affected by public holidays. Only roadside and home assistance on 0860 07 67 64 runs around the clock.
What to have ready when you call about a claim
Gather the date, time and place of the incident, the vehicle registration, the name and licence details of the person driving, and the details of any other vehicle or party involved. Photographs taken at the scene are worth more than a description given afterwards.
A police case number is generally required for theft, hijacking and any accident involving injury. Obtaining one later is materially harder than at the time, so treat it as part of the immediate response rather than paperwork for later. Where a third party was involved, note their details at the scene even if you believe you were not at fault: recovering from another party’s insurer depends on identifying them, and that becomes very difficult once everyone has left.
What happens after you report a MiWay claim
Notify promptly. Most short-term policies require notification within a defined period of the incident, and a late notification is a common reason for a claim to be questioned even where the underlying loss is covered.
Expect an assessment step. MiWay uses self-inspection tools for some purposes, and an assessor may be appointed for a damage claim. Answer consistently: the account you give at notification is compared with the assessor’s findings, and inconsistency is the usual trigger for an investigation rather than a settlement.
Keep every reference number in one place, since a claim typically involves several contacts across days and each new call without a reference risks opening a parallel record.
If your MiWay claim is declined
If a claim is declined and you believe it should not have been, ask for the reasons in writing and lodge an internal complaint with a reference number, using MiWay’s Have Your Say channel, before escalating. Short-term insurance claims disputes that survive the insurer’s internal process go to the National Financial Ombud Scheme, which covers motor and household insurance in South Africa. MiWay is a licensed non-life insurer and FSP 33970, which is the entity a complaint is made against.
MiWay’s address is 48 Sterling Road, Kosmosdal Extension 12, Centurion, 0157, though a claim does not need to be lodged in person.
For every MiWay number in one place, including sales and client services, see the main MiWay contact number and details page.
Frequently asked questions
What is the MiWay claims phone number?
Call 0860 64 64 64. The same number takes WhatsApp messages, which leaves a written record of what you reported.
Can I lodge a MiWay claim on WhatsApp?
Yes. MiWay’s WhatsApp number is 0860 64 64 64, the same number as the claims line (24/7 emergency assistance is the separate number, 0860 07 67 64).
What is the MiWay 24 hour emergency number?
0860 07 67 64, for roadside or home assistance at any hour. It is an assistance line, so a claim still has to be lodged separately on 0860 64 64 64.
What are MiWay’s operating hours?
Claims run 07:00 to 18:00 on weekdays and 08:00 to 13:00 on Saturdays; client services and sales run 08:00 to 18:00 on weekdays. Times may be affected by public holidays, and only emergency assistance runs 24 hours.
Sources
Contact details on this page were checked against MiWay’s own contact page, miway.co.za/contact-us, on 30 August 2026. Routes MiWay does not publish are not listed here.