Insurance & Medical Aid · Contact details
MiWay Home Insurance Contact Details
The MiWay home insurance contact number is 0860 64 64 64 for sales, client services and claims, and the 24/7 MiHelp emergency line for help at home is 0860 07 67 64. MiWay is a licensed non-life insurer and Financial Services Provider that sells home contents cover as well as buildings and moveables insurance.
MiWay does not run a separate home insurance line. For its car and other insurance, see the main MiWay contact details page.
MiWay home insurance contact details at a glance
| Route | Details |
|---|---|
| Sales, client services and claims (talk to us directly) | 0860 64 64 64 |
| +27 860 64 64 64 | |
| 24/7 emergency help at home or on the road (MiHelp) | 0860 07 67 64 |
| Call me back form | miway.co.za/contact-miway |
| Report fraud, corruption, misconduct (MiWay ethics line, WhatsApp or call) | 0860 004 007 |
| Ethics line email | miway@behonest.co.za |
| Head office | 48 Sterling Road, Kosmosdal Ext 12, Centurion, 0157 |
| Client services and sales hours | Monday to Friday 08h00 to 18h00; Saturday 08h00 to 13h00 |
| Claims hours | Monday to Friday 07h00 to 18h00; Saturday 08h00 to 13h00 |
Official MiWay home insurance route
Call 0860 64 64 64 to get a home insurance quote, for help with your policy, or to claim. You can also text MiWay on WhatsApp at +27 860 64 64 64, or ask for a call back on the home insurance page or the Contact MiWay page.
Client services and sales are open Monday to Friday 08h00 to 18h00 and Saturday 08h00 to 13h00. Claims are open Monday to Friday 07h00 to 18h00 and Saturday 08h00 to 13h00, and MiWay notes these may be affected by public holidays. MiHelp on 0860 07 67 64 runs 24/7.
Home insurance product support
MiWay home contents cover includes:
- burst or leaking pipes and geysers;
- theft and burglary;
- landslip, earthquake, wind, hail, flood and snow;
- fire and explosion;
- R5 000 000 liability to other parties.
Optional add-ons are extended theft, locks and keys, garden and leisure equipment, lightning and power surges, and a low flat excess of R1 500. MiHelp home and medical assistance is included, with a team on call ranging from plumbers and electricians to police, the fire brigade and emergency medical care.
How to quote, claim or get emergency help
- Quote: request a call back on the MiWay home insurance page or call 0860 64 64 64.
- Claim: log the claim on the MiWay app and upload your documents, or register it on WhatsApp or through the call centre.
- Home emergency: call MiHelp 24/7 on 0860 07 67 64.
Escalation route
MiWay does not publish a separate home insurance escalation line on the pages checked, so raise problems with client services on 0860 64 64 64. To report fraud, corruption, misconduct or unethical behaviour, use the MiWay ethics line: WhatsApp or call toll-free 0860 004 007, or email miway@behonest.co.za.
MiWay’s head office is at 48 Sterling Road, Kosmosdal Ext 12, Centurion, 0157. MiWay is FSP 33970.
For other home insurers, browse the insurance and medical aid hub or the insurance directory M listings.
Frequently asked questions
What is the MiWay home insurance contact number?
Call 0860 64 64 64 for sales, client services and claims.
What number do I call for a home emergency?
Call MiHelp on 0860 07 67 64. It is available 24/7 for help at home or on the road.
Can I claim on MiWay home insurance on WhatsApp?
Yes. You can register a claim on WhatsApp at +27 860 64 64 64, on the MiWay app, or through the call centre.
What are MiWay’s claims hours?
Monday to Friday 07h00 to 18h00 and Saturday 08h00 to 13h00, which may change on public holidays.
Sources
- MiWay, Home insurance: miway.co.za/home-insurance, read 2026-09-26
- MiWay, Contact MiWay: miway.co.za/contact-miway, read 2026-09-26