MiWay works from one main number, 0860 64 64 64, which doubles as its WhatsApp line — you can call it or message it. Behind that single number sit three teams with three different sets of hours, and the difference is small but real: claims opens an hour earlier than client services and sales, at 07:00 rather than 08:00. If you are reporting a loss first thing in the morning, that hour is yours. The genuinely separate number is roadside and home assistance, which runs 24 hours a day, seven days a week, and is the one that matters when you are stuck at the side of the road at midnight. MiWay also publishes two distinct fraud routes, one for reporting misconduct at the company and one for insurance crime generally. All details below come from MiWay’s own contact page.
Official contact channels
- Main number and WhatsApp: 0860 64 64 64
- Roadside and home assistance, 24/7: 0860 07 67 64
- Call me back: MiWay publishes a call-back request on its site, which is the better route outside staffed hours
- Complaints and compliments: through MiWay’s “Have Your Say” channel
- Report fraud, corruption or misconduct: 0860 004 007, toll free, by call or WhatsApp, or [email protected], or behonest.co.za
- South African Insurance Crime Bureau: 0860 00 25 26 toll free, [email protected], or SMS 32269. This is an industry body, not MiWay.
- Self-service: the MiWay self-service portal, self-inspection tool and the MiWay app handle routine policy changes without a call
What this organisation provides
MiWay is a direct South African insurer selling personal and business short-term cover along with life and funeral products. Its personal range covers car, motorcycle, caravan and trailer insurance, home contents, buildings and moveables, and add-ons including scratch and dent, tyre and rim, and motor warranty. The business range covers vehicles and fleet, goods in transit, e-hailing, motor traders, business property and interruption, and several liability lines. Because MiWay sells direct rather than through brokers, there is no intermediary to call on your behalf — the numbers above are the route, and the self-service portal handles much of what a broker would otherwise do.
Address and operating information
- Address: 48 Sterling Road, Kosmosdal Extension 12, Centurion, 0157
- Client services: Monday to Friday 08:00 to 18:00, Saturday 08:00 to 13:00
- Sales: Monday to Friday 08:00 to 18:00, Saturday 08:00 to 13:00
- Claims: Monday to Friday 07:00 to 18:00, Saturday 08:00 to 13:00
MiWay states that these times may be impacted by public holidays, so check before relying on a public holiday call. Only roadside and home assistance is published as a 24-hour service; everything else closes at 18:00 on weekdays and 13:00 on Saturdays, with no Sunday cover listed.
Support and escalation routes
- Raise the matter on 0860 64 64 64 within the relevant team’s hours, and keep the reference. WhatsApp on the same number gives you a written thread, which is worth having on a claim.
- For a complaint or compliment, use the Have Your Say channel rather than repeating the query on the main line — MiWay treats it as a separate feedback route.
- Suspected fraud, corruption or unethical behaviour at MiWay goes to 0860 004 007 or [email protected]. This runs through an independent reporting service, which is what allows a report to be made confidentially.
- Suspected insurance crime more broadly — staged accidents, fraudulent claims — goes to the South African Insurance Crime Bureau on 0860 00 25 26, which is separate from MiWay’s own hotline.
- Once MiWay’s internal process is exhausted, an unresolved short-term insurance complaint can be referred to the relevant financial services ombud scheme.
Sources
The telephone numbers, WhatsApp route, email addresses, address and departmental operating hours on this page were read from MiWay’s own contact page at miway.co.za on 30 August 2026. The SAICB details are published on the same page and are attributed above to that industry body rather than to MiWay. Nothing has been inferred or taken from a directory.