MiWay Johannesburg Contact Details

There is no MiWay branch in Johannesburg to walk into. MiWay is a direct insurer: it sells and services policies by phone, online and through its app, and the only physical address it publishes is its office in Centurion. Anyone in Johannesburg reaches MiWay the same way as everyone else in the country. Read from miway.co.za on 13 September 2026.

What replaces a branch visit

• Client services and sales: 0860 64 64 64
• 24/7 emergency assistance, on the road or at home: 0860 07 67 64
• The MiWay app: take out a policy, submit a claim, chat to an agent, and use the emergency alert after an accident

Hours

• Client services and sales: Monday to Friday 08:00 to 18:00, Saturday 08:00 to 13:00
• Claims: Monday to Friday 07:00 to 18:00, Saturday 08:00 to 13:00

MiWay notes that these times can change over public holidays. The emergency assistance line runs around the clock.

The only MiWay address

48 Sterling Road, Kosmosdal Extension 12, Centurion, 0157. It is an office rather than a customer walk-in centre, and documents for a policy or a claim are uploaded in the app or sent when an agent asks for them. Be wary of anyone offering to meet you at a MiWay office in Johannesburg to sign papers or take a payment. MiWay does not publish any such office.

Support and escalation routes

• Fraud, corruption or misconduct at MiWay: WhatsApp or call toll-free 0860 004 007, or email miway@behonest.co.za
• Suspected insurance crime generally: the South African Insurance Crime Bureau, toll-free 0860 00 25 26, or insurance@fraudline.co.za
• An unresolved complaint about a claim or policy: the National Financial Ombud Scheme, 0860 800 900

Sources

• MiWay contact page: miway.co.za/contact-miway