Insurance & Medical Aid · Contact details
Momentum Contact Details
The Momentum contact number for the head office switchboard is +27 12 671 8911. For Momentum Medical Scheme client service, claims and authorisations, call or WhatsApp 0860 117 859; car and home insurance uses 0860 006 784, while life insurance uses 0860 665 432. Medical aid emergency rescue is 082 911, 24 hours a day. Momentum publishes different contact details for its products and services, so use the relevant line below rather than the head office switchboard where possible.
Momentum contact details and call centre numbers
These Momentum call centre details are product-specific. Medical Scheme hours are Monday to Friday 08:00 to 17:00. For Saturdays, the Contact Us page says 08:00 to 12:00, while the medical aid and Ingwe option pages say 08:00 to 16:00, so call before 12:00 to be safe. The Ingwe option page lists the same 0860 117 859 number for client service, claims and authorisations. For doctors, hospitals and other providers, Momentum’s contact page does not list a separate healthcare provider contact number for the medical scheme; provider claims under Health4Me go to Health4meclaims@momentum.co.za.
Momentum head office contact details and offices
| Office | Address | Telephone |
|---|---|---|
| Momentum head office | 268 West Avenue, Die Hoewes, Centurion, 0157 | +27 12 671 8911 (switchboard) |
| Sandton (Johannesburg) | The Marc, 129 Rivonia Road, Sandown, Sandton, 2196 | 0860 111 234 or 011 669 3999 |
| Cape Town (Bellville) | Parc du Cap, Mispel Road, Bellville, Cape Town, 7530 | 021 940 5911 |
Momentum head office is at 268 West Avenue, Die Hoewes, Centurion, 0157, with the switchboard on +27 12 671 8911. Momentum’s contact page gives the Bellville office as 5 Mispel Road under Momentum Insure branches and as 4 Mispel Road under corporate offices. Its other Momentum Insure branches for car, home and business insurance are Bloemfontein (35 Reid Street, Westdene, 051 285 0140), Durban (201 Umhlanga Ridge Boulevard, Cornubia, 031 584 3855), East London (043 065 0230), George (044 285 0120), Gqeberha (256 Cape Road, Mill Park, 041 260 0500) and Klerksdorp (40 Dr Yusuf Dadoo Avenue, Wilkoppies).
Momentum claims contact numbers
For car and home insurance sales, service and claims, use 0860 006 784, with miclaims@momentum.co.za for claims. For life insurance claims, call 0860 441 111. The life insurance claims contact details also include deathclaims@, lumpsumclaims@ or incomeclaims@momentum.co.za.
For an individual funeral benefit claim, email deathclaims@momentum.co.za or fax +27 12 675 3947. The life insurance claims line is 0860 441 111, or +27 12 675 3052 from abroad, Monday to Friday 08:00 to 17:00. FundsAtWork and Group Insurance members can use the funeral assistance service on 0861 666 111, available 24 hours a day, 7 days a week, including public holidays.
Momentum Health and medical aid contact details
The Momentum Health, or Momentum Medical Scheme, contact number is 0860 117 859, by call or WhatsApp. Email medical aid queries to member@momentumhealth.co.za and claims to claims@momentumhealth.co.za. Medical aid call hours are Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00; the email desk works Monday to Friday 07:30 to 17:00 and Saturday 08:00 to 12:00, and both are closed on Sundays and public holidays.
For pre-authorisation, there is no separate number: pre-authorisation is done through the Momentum App, and medical scheme authorisations are handled on the client service line, 0860 117 859. The Contact Us page lists no separate authorisation email. Medical aid emergency rescue and emergency medical transport in South Africa is on 082 911, 24/7. International medical emergency assistance is on +27 11 541 1263, 24/7. For the full medical aid page, see Momentum Medical Aid Contact Details.
Momentum Health4Me, retirement and corporate contact details
| Service | Contact |
|---|---|
| Momentum Health4Me | 0860 102 903 (call or WhatsApp), Mon to Fri 07:30 to 19:00, Sat 08:00 to 13:00. Provider claims Health4meclaims@momentum.co.za, member refunds Health4merefunds@momentum.co.za |
| Momentum Retirement Administrators | 0860 444 438, fundqueries@momentum.co.za, +27 11 505 1830 from abroad; new business 011 587 8100, mra.business@momentum.co.za |
| Retirement Administrators two-pot withdrawals | 0860 222 739, MRA2potclaims@momentum.co.za |
| FundsAtWork (employer retirement funds) | 0860 657 585, momentumcorporateclient@momentum.co.za, WhatsApp 087 240 6653 (say “Hello”) |
| Momentum Traditional policies (Southern Life, Sage Life, Metropolitan Odyssey, Lifegro) | 0860 669 876, client@momentum.co.za |
| Business insurance | 0860 006 784, shorttermclientsservice@momentum.co.za |
The Momentum Health4Me contact number is 0860 102 903 (call or WhatsApp), open Monday to Friday 07:30 to 19:00 and Saturday 08:00 to 13:00. For a two-pot withdrawal from an employer retirement fund, Momentum’s two-pot page says to WhatsApp “hello” to 087 240 6653. Momentum also offers online service enquiry and compliments and complaints forms on its Contact Us page, and the Momentum app for medical aid claims, pre-authorisation, finding network providers and downloading membership cards or tax certificates.
Momentum FundsAtWork corporate contact details
All FundsAtWork member queries go to 0860 657 585 or momentumcorporateclient@momentum.co.za, Monday to Friday 08:00 to 16:30, with +27 11 505 1506 for calls from abroad. The FundsAtWork WhatsApp number is 087 240 6653; send “Hello” to start.
FundsAtWork and Group Insurance members also have a funeral assistance service on 0861 666 111. That service is available 24 hours a day, 7 days a week, including public holidays.
Momentum investments and retirement annuity contact details
- Momentum Wealth (local investing, including the Wealth retirement annuity option): 0860 546 533, wealthservice@momentum.co.za, Monday to Friday 08:00 to 17:00
- Momentum Wealth International (offshore investing): 0860 444 433 or +27 12 684 5008, client.services@momentum.co.gg
- Momentum Collective Investments (unit trusts): 0860 111 899, ci.clientservice@momentum.co.za, +27 12 675 3002 from abroad, Monday to Friday 08:00 to 16:30
- Investo (Investo retirement annuity and savings plans): 0860 664 321, investo@momentum.co.za, +27 11 505 1800 from abroad
- Momentum Annuities: 0860 266 848, Annuities@momentum.co.za
For a Momentum Wealth retirement annuity, call 0860 546 533. For an Investo retirement annuity or an Investo savings plan, the Investo contact number is 0860 664 321. Calls to the Investo centre are verified by an SMS to your cellphone.
Momentum policy contact number
For life insurance, or Myriad, policies, call 0860 665 432, email myriad@momentum.co.za or call +27 12 675 3031 from abroad. Older policies are handled by Momentum Traditional: the Momentum Traditional contact number is 0860 669 876, with client@momentum.co.za for email.
The policy number prefix tells you which book it belongs to: SL or SX for Southern Life, GE for Sage Life, DE for Metropolitan Odyssey and UL or AF for Lifegro. When you email website support at websitesupport@momentum.co.za, include your ID or policy number.
Momentum deceased estates contact details
Deceased estate administration is handled by Momentum Wills, Trusts and Estates on 0860 000 107 or momentumtrust@momentum.co.za, Monday to Friday 08:00 to 16:00. The Momentum Estate Plan WhatsApp line, 087 240 5358, is a chat-only service.
Momentum working hours and service options
Momentum’s working hours differ by business. Short-term car and home insurance sales and client services on 0860 006 784 work Monday to Friday 08:00 to 18:00 and Saturday 08:00 to 13:00. Personal accident and health cover on 0861 426 837 works Monday to Friday 08:15 to 16:30.
Momentum’s website menus offer “Call me back” for life insurance, investments and savings, and “Call me for a quote” for medical aid. The Contact Us page also has a service enquiry form and a compliments and complaints form.
Momentum Ingwe and Multiply contact details
Ingwe is Momentum Medical Scheme’s entry-level option, from R645 a month, with contributions based on your income and family composition. Ingwe members choose hospital cover from any private hospital, the Ingwe Network or the Ingwe Connect Network, and on the Ingwe Network use the Ingwe Primary Care Network for chronic and day-to-day benefits.
Momentum Multiply is the rewards programme, on 0861 886 600 or multiply@momentum.co.za. Multiply Travel is on 0861 100 155 and multiplytravel@momentum.co.za, weekdays 08:00 to 16:30. Calls to Investo are verified by an SMS to your cellphone, so keep your contact details up to date.
Momentum toll-free fraud numbers and emergency contacts
- Medical aid emergency rescue and emergency medical transport in South Africa: 082 911, 24/7
- International medical emergency assistance: +27 11 541 1263, 24/7
- Momentum Assist for car and home insurance: 0860 784 767, and +27 12 684 5603 for international emergencies only, 24/7
- Medical aid fraud line (toll free): 0800 000 438, momentummedicalscheme@tip-offs.com
- Car and home insurance fraud line (toll free): 0800 006 156, momentuminsure@tip-offs.com
- Multiply Money, block or stop a card: 0860 111 183, 24/7
Frequently asked questions
What is the Momentum contact number?
The Momentum head office switchboard is +27 12 671 8911. Momentum uses separate numbers for individual products, including 0860 117 859 for Momentum Medical Scheme, 0860 006 784 for car and home insurance and 0860 665 432 for life insurance.
What are the Momentum contact details for head office?
Momentum head office is at 268 West Avenue, Die Hoewes, Centurion, 0157. The switchboard number is +27 12 671 8911.
What is the Momentum claims contact number?
For life insurance claims, call 0860 441 111. For Momentum Insure car and home insurance sales, service and claims, use 0860 006 784. Momentum Medical Scheme client service, claims and authorisations are on 0860 117 859.
What is the Momentum Health contact number?
Call or WhatsApp 0860 117 859. Email member@momentumhealth.co.za for queries and claims@momentumhealth.co.za for claims.
How do I claim on Momentum funeral cover?
Email deathclaims@momentum.co.za or fax +27 12 675 3947. The life insurance claims line is 0860 441 111.
What is the Momentum investments contact number?
Momentum Wealth is on 0860 546 533, Collective Investments on 0860 111 899 and Investo on 0860 664 321.
What is the FundsAtWork WhatsApp number?
The FundsAtWork WhatsApp number is 087 240 6653. Say “Hello”. FundsAtWork member queries are also on 0860 657 585.
Does Momentum have a toll-free number in South Africa?
The page identifies two fraud lines as toll free: 0800 000 438 for medical aid fraud and 0800 006 156 for car and home insurance fraud.
Sources
- Momentum Contact Us page (Individual, Business and Corporate tabs), momentum.co.za/momentum/get-help/contact-us, read 17 September 2026
- Momentum medical aid, Ingwe option, Multiply, Savings and two-pot contact pages, momentum.co.za, read 17 September 2026
- Momentum Contact Us page, momentum.co.za/momentum/get-help/contact-us, read 25 September 2026
- Momentum How to submit a funeral claim, momentum.co.za/momentum/personal/life-insurance/how-to-submit-a-claim/funeral, read 25 September 2026
- Momentum Wealth retirement annuity option, momentum.co.za/momentum/personal/wealth/local-investing/momentum-wealth/retirement-annuity-option, read 25 September 2026