Momentum is a South African financial services group offering medical aid, life insurance, car and home insurance, investments and retirement products. Because it spans several regulated businesses, the right contact route and the right escalation route both depend on which product you hold. Everything below was read from the Momentum contact page on 31 August 2026.
Official contact channels
- Medical aid emergency rescue: 082 911 – open 24 hours, 7 days a week, including public holidays
- Momentum Assist, car and home insurance: 0860 784 767
- International emergencies only: +27 12 684 5603 – open 24 hours, 7 days a week, including public holidays
- Head office switchboard: +27 12 671 8911
Only two of these are genuine 24-hour lines: the 082 911 emergency rescue number and the +27 12 684 5603 international emergency line. Momentum states the international number is for emergencies abroad only, so do not use it as a general overseas enquiry line. The switchboard is a corporate number and will not resolve a policy query directly.
What this organisation provides
Momentum sells medical aid, life insurance, car and home insurance, business insurance, investments, savings products, and wills, trusts and estate services. It splits its published contact information into three audiences – Individual, Business and Corporate – so select the correct one on the website before working through to a number, because the routing differs.
Momentum directs most routine work to self-service rather than the phone. Its published online routes include managing your policy, an investment resource centre, medical aid and safety alert frequently asked questions, a service enquiry form, a compliments and complaints form, and a dedicated two-pot client support channel for retirement withdrawal queries under the two-pot system.
Before contacting Momentum, have your policy or membership number, your identity number, and for a claim the date and circumstances of the event. For a two-pot withdrawal query you will also need your retirement fund details and tax number, since withdrawals are taxed.
Address and operating information
- Momentum head office: 268 West Avenue, Centurion, 0157
- Head office switchboard: +27 12 671 8911
- Momentum Insure, Cape Town: Parc du Cap, 5 Mispel Road, Bellville, Cape Town, 7530 – telephone 021 940 5911
Momentum publishes separate Momentum Insure branches for queries specific to car, home and business insurance, of which the Cape Town office above is one. It does not publish call centre operating hours for its general service lines, only for the two emergency numbers, which run continuously.
Support and escalation routes
Momentum publishes a single compliments and complaints channel on its website, and that is the correct first step. Submit it in writing so you have a dated record, and keep the reference.
Where an unresolved complaint goes next depends entirely on the product:
- Medical aid: Council for Medical Schemes, 0861 123 267, [email protected]
- Life, car, home and other insurance: National Financial Ombud Scheme, 0860 800 900, [email protected]
- Retirement and pension fund matters: Pension Funds Adjudicator, 080 074 4444, [email protected]
- Poor advice from an adviser or intermediary: FAIS Ombud, 012 762 5000, [email protected]
This is the step people get wrong most often with a group like Momentum. A rejected medical aid claim and a rejected life claim go to two entirely different bodies, and a complaint about the adviser who sold you the product goes to a third. Identify the product first, then choose the forum.
Sources
- momentum.co.za contact page, read 31 August 2026
- medicalschemes.co.za, nfosa.co.za, pfa.org.za and faisombud.co.za published contact details