Insurance & Medical Aid · Contact details
Momentum Insurance Contact Details
Momentum’s car, home and business insurance is sold as Momentum Insure, and one number covers quotes, policy service and claims: 0860 006 784, or +27 12 675 3047 from outside South Africa. Breakdowns and home emergencies go to Momentum Assist on 0860 784 767 at any hour. We read these on momentum.co.za, including the Contact us page, the car and home claims pages and Momentum Insure’s complaint management process, on 16 September 2026.
ContactDetails.co.za is an independent directory and is not Momentum. We cannot quote, change a policy or look at a claim.
Official provider route
| What it is for | Contact | Hours |
|---|---|---|
| Sales and client services: quotes and policy changes | 0860 006 784, +27 12 675 3047 abroad, miclientservice@momentum.co.za | Mon to Fri 08:00 to 18:00; Sat 08:00 to 13:00 |
| Claims: report a claim, follow up, send documents | 0860 006 784, miclaims@momentum.co.za, or the Momentum App | Mon to Fri 08:00 to 17:00; Sat 08:00 to 13:00 |
| Momentum Assist: road, home, medical and legal emergencies | 0860 784 767; +27 12 684 5603 for international emergencies only | 24 hours, every day, including public holidays |
| Business insurance | 0860 006 784, shorttermclientsservice@momentum.co.za | Mon to Fri 08:00 to 18:00 |
| Personal accident and health cover | 0861 426 837, mi4cover@momentum.co.za | Mon to Fri 08:15 to 16:30 |
| Digital support for the app and online profile | midigitalsupport@momentum.co.za (no phone number listed) | Mon to Fri 08:00 to 17:00 |
| Complaints | micare@momentum.co.za or 0860 006 784 | Email any time; phone in claims or service hours |
| Insurance ethics and fraud report line | 0800 006 156, momentuminsure@tip-offs.com | 24 hours |
Momentum’s insurance pages print investo@momentum.co.za under the Momentum Assist number, but that mailbox belongs to Investo, Momentum’s investment platform, so phone Assist instead. Regional Momentum Insure branches, such as Durban 031 584 3855 and Gqeberha 041 260 0500, are listed with addresses on the contact page.
Product or service support
Momentum Insure Company Limited is a licensed non-life insurer and authorised financial services provider (FSP 22789) within Momentum Group. It covers cars, home contents, buildings, personal belongings and businesses. Life cover sits in a separate Momentum division with its own lines: 0860 665 432 for life policies and 0860 441 111 for life claims.
Momentum Assist helps on the road with breakdowns, flat tyres or batteries, running out of fuel and keys locked inside the car. At home it sends a plumber, locksmith or electrician, and it adds medical, trauma and HIV support and telephonic legal consultations of up to 60 minutes.
Car accident, hail, geyser and windscreen claims can be submitted in the Momentum App at any time, using your Momentum online username and password. Valid claims of those types earn points in Safety Returns, which pays up to 30% of paid premiums back in cash each year.
Eligibility, account or policy requirements
- Time limits: report a car claim within 30 days of the incident, and get a SAPS case number within 48 hours from the police station closest to where it happened.
- What to give the claims team: incident details, the driver’s licence details, and the third party’s names, contact details, ID number, insurer, registration and VIN. Photos and a sketch of the scene help validate the claim.
- Regular driver: the premium is based on the person who drives the car most in a month. If someone else is really the regular driver, Momentum says the vehicle is not covered.
- Use and address: insure the car for the right use and report a change in where it is kept.
- Where the car is covered: South Africa, Botswana, Lesotho, Malawi, Mozambique, Namibia, Eswatini (listed as Swaziland) and Zimbabwe for private use.
- Home: jewellery and watches must be specified under personal belongings, not home contents. Tell Momentum if you move or let the home.
Escalation route
- Raise it with your service consultant, your intermediary, 0860 006 784 or micare@momentum.co.za. Give your policy or claim number, ID number and any proof. A complaint handler acknowledges within 2 business days and responds within 14 business days.
- To dispute a claim decision, lodge the dispute with the claims department within 90 days of the written outcome, by phone or in writing with your reasons. Momentum Insure says it answers within 45 business days.
- Unhappy with the answer? Object in writing to the complaint handler. A manager acknowledges within 2 business days and responds within 21 business days.
- Once internal steps are exhausted, you have 6 months to take it to the National Financial Ombud Scheme: 0860 800 900, info@nfosa.co.za. Complaints about advice from a Momentum Insure representative go to the FAIS Ombud (info@faisombud.co.za).
Sources
- momentum.co.za: Contact us page (car and home insurance, business insurance and Momentum Insure branches tabs), read 16 September 2026
- momentum.co.za: car and home insurance claims, car insurance claim and claim on the app pages, read 16 September 2026
- momentum.co.za: Momentum Assist page and car and home insurance FAQs, read 16 September 2026
- momentum.co.za: Momentum Insure Complaint Management Process (PDF), read 16 September 2026
- nfosa.co.za published contact details