Insurance & Medical Aid · Contact details
Momentum Insurance Contact Details
For Momentum insurance on a car, home or business, the number to call is 0860 006 784. That single Momentum Insure line takes quotes, policy changes and claims, and +27 12 675 3047 reaches the same team from outside South Africa. Emergencies run on a separate line: Momentum Assist answers 0860 784 767 around the clock for breakdowns and home crises. ContactDetails.co.za is an independent directory and is not Momentum. We cannot quote, change a policy or look at a claim.
Momentum Insurance contact details at a glance
| What it is for | Contact | Hours |
|---|---|---|
| Sales and client services: quotes and policy changes | 0860 006 784, +27 12 675 3047 abroad, miclientservice@momentum.co.za | Mon to Fri 08:00 to 18:00; Sat 08:00 to 13:00 |
| Claims: report a claim, follow up, send documents | 0860 006 784, miclaims@momentum.co.za, or the Momentum App | Mon to Fri 08:00 to 17:00; Sat 08:00 to 13:00 |
| Momentum Assist: road, home, medical and legal emergencies | 0860 784 767; +27 12 684 5603 for international emergencies only | 24 hours, every day, including public holidays |
| Business insurance | 0860 006 784, shorttermclientsservice@momentum.co.za | Mon to Fri 08:00 to 18:00 |
| Personal accident and health cover | 0861 426 837, mi4cover@momentum.co.za | Mon to Fri 08:15 to 16:30 |
| Digital support for the app and online profile | midigitalsupport@momentum.co.za (no phone number listed) | Mon to Fri 08:00 to 17:00 |
| Complaints | micare@momentum.co.za or 0860 006 784 | Email any time; phone in claims or service hours |
| Insurance ethics and fraud report line | 0800 006 156, momentuminsure@tip-offs.com | 24 hours |
Momentum Insure contact number and email addresses
0860 006 784 is the number Momentum prints for quotes and policy service as well as for claims. Sales and client service staff answer it from Monday to Friday 08:00 to 18:00 and Saturday 08:00 to 13:00; the claims team is on the same number from Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00. Each team also has its own mailbox: miclientservice@momentum.co.za for quotes and policy changes, miclaims@momentum.co.za for claims, shorttermclientsservice@momentum.co.za for business insurance and mi4cover@momentum.co.za for personal accident and health cover. Questions about the Momentum App or your online profile go to midigitalsupport@momentum.co.za, which is email only: Momentum lists no phone number for digital support.
Momentum Assist: the 24-hour emergency line
Momentum Assist on 0860 784 767 runs 24 hours a day, every day, including public holidays, and covers four kinds of emergency. On the road it helps with breakdowns, flat tyres, flat batteries, running out of fuel and keys locked inside the car. At home it sends a plumber, locksmith or electrician. It also adds medical, trauma and HIV support, and telephonic legal consultations of up to 60 minutes. If the emergency is overseas, the number to use is +27 12 684 5603, which Momentum reserves for international emergencies only.
Momentum life insurance contact numbers
Life cover sits in a separate Momentum division from Momentum Insure, with its own lines: 0860 665 432 for life policy queries and 0860 441 111 for life claims. Calling the Momentum Insure number about a life policy sends you to the wrong team, so check which product the call is about first.
Claiming on Momentum car and home insurance
Report a car claim within 30 days of the incident, and get a SAPS case number within 48 hours from the police station closest to where it happened. Have the incident details, the driver’s licence details and the third party’s names, contact details, ID number, insurer, registration and VIN ready when you call; photos and a sketch of the scene help validate the claim.
Car accident, hail, geyser and windscreen claims can be submitted in the Momentum App at any time, using your Momentum online username and password. Valid claims of those types earn points in Safety Returns, which pays up to 30% of paid premiums back in cash each year.
The premium is based on the person who drives the car most in a month. If somebody else is really the regular driver, Momentum says the vehicle is not covered. Insure the car for the right use and report a change in where it is kept. Cover applies in South Africa, Botswana, Lesotho, Malawi, Mozambique, Namibia, Eswatini (listed as Swaziland) and Zimbabwe for private use. At home, jewellery and watches must be specified under personal belongings rather than home contents, and Momentum should be told if you move or let the home.
Complaining to Momentum Insure
Raise a complaint with your service consultant, your intermediary, 0860 006 784 or micare@momentum.co.za, giving your policy or claim number, ID number and any proof. A complaint handler acknowledges within 2 business days and responds within 14 business days. To dispute a claim decision, lodge the dispute with the claims department within 90 days of the written outcome, by phone or in writing with your reasons; Momentum Insure says it answers within 45 business days. Unhappy with that answer, you can object in writing to the complaint handler, and a manager then acknowledges within 2 business days and responds within 21 business days.
Suspicious, fraudulent or unethical conduct goes to the independent ethics and fraud line on 0800 006 156 or momentuminsure@tip-offs.com, which runs 24 hours.
Momentum Insure branches and the investo email warning
Momentum’s contact page lists regional Momentum Insure branches with their addresses, including Durban on 031 584 3855 and Gqeberha on 041 260 0500.
One trap is worth knowing before you copy an address from that page. The insurance pages print investo@momentum.co.za under the Momentum Assist number, but that mailbox belongs to Investo, Momentum’s investment platform, so it will not reach the emergency team. Phone 0860 784 767 instead.
Who underwrites Momentum Insure
Momentum Insure Company Limited is a licensed non-life insurer and authorised financial services provider (FSP 22789) within Momentum Group. It covers cars, home contents, buildings, personal belongings and businesses.
Frequently asked questions
What is the Momentum insurance contact number?
0860 006 784 for Momentum Insure quotes, policy service and claims, and 0860 784 767 for Momentum Assist emergencies at any hour. From outside South Africa, use +27 12 675 3047 for policy matters.
What is the Momentum claims email address?
Send claim documents and follow-ups to miclaims@momentum.co.za, or submit them in the Momentum App. Both routes sit alongside the 0860 006 784 claims line.
Does Momentum have a 24-hour insurance number?
Yes, for emergencies: Momentum Assist on 0860 784 767 answers 24 hours a day, every day, including public holidays. The quotes, policy service and claims line keeps office hours instead.
What is the Momentum life insurance number?
Life policies are handled on 0860 665 432 and life claims on 0860 441 111. Those lines belong to Momentum’s life division, not to Momentum Insure.
How long does Momentum take to answer a complaint?
A complaint handler acknowledges within 2 business days and responds within 14 business days. A disputed claim decision gets an answer within 45 business days, and a manager’s response to a written objection takes up to 21 business days.
Sources
- momentum.co.za: Contact us page (car and home insurance, business insurance and Momentum Insure branches tabs), read 16 September 2026
- momentum.co.za: car and home insurance claims, car insurance claim and claim on the app pages, read 16 September 2026
- momentum.co.za: Momentum Assist page and car and home insurance FAQs, read 16 September 2026
- momentum.co.za: Momentum Insure Complaint Management Process (PDF), read 16 September 2026
- nfosa.co.za published contact details