Insurance & Medical Aid · Contact details
1Life Funeral Cover Contact Details
For 1Life funeral cover, call sales on 0860 10 53 40, which is also 1Life’s WhatsApp number. Funeral claims go to 0860 10 51 96 or claims@1lifefuneral.co.za. For changes to an existing policy, call client services on 0860 10 51 94. 1Life says it pays valid funeral claims within 48 business hours. We read these details on 1life.co.za on 19 September 2026.
1Life funeral cover contact numbers
| What you need | Number | |
|---|---|---|
| Buy funeral cover (sales) | 0860 10 53 40 | info@1life.co.za |
| WhatsApp service centre | 0860 10 53 40 | |
| Existing policy (client services) | 0860 10 51 94 | clientservices@1life.co.za |
| Funeral claims | 0860 10 51 96 | claims@1lifefuneral.co.za |
| Claim taking too long (resolutions officer) | 0860 10 54 31 | complaints@1life.co.za |
| Report fraud | 0861 11 56 53 | fraud@1life.co.za |
| Team | Hours |
|---|---|
| Sales | Mon to Thu 08:00 to 19:00; Fri 08:00 to 18:00; Sat and public holidays 09:00 to 13:00 |
| Client Services | Mon to Fri 08:00 to 18:00; Sat 09:00 to 13:00 |
| Claims | Mon to Fri 08:00 to 17:00 |
1Life is closed on Sundays. Claims are closed on Saturdays, Sundays and public holidays. You can still send claim documents by email or upload them online, and a consultant will reply the next business day.
How to claim on 1Life funeral cover
You can upload the documents on 1life.co.za/claims, email them to claims@1lifefuneral.co.za, call 0860 10 51 96, or chat to a consultant. Include the policy number or ID number of the deceased. 1Life says a claims consultant will email or call you within 24 business hours. If you have not heard back after 24 business hours, call 0860 10 51 96.
- A certified copy of the death certificate.
- The DHA 1663 notification of death form, which you can get from the funeral parlour or a traditional leader.
- Certified, valid ID documents for both the deceased and the beneficiary.
- A certified bank confirmation letter, or 3 months of the beneficiary’s bank statements.
- For an unnatural death, a completed police report. The claims consultant sends you the form.
Life, dread disease, disability and expense protector claims use a different address: claims@1life.co.za. Use claims@1lifefuneral.co.za only for funeral cover.
What 1Life funeral cover includes
- Valid claims are paid within 48 business hours.
- A R5,000 headstone benefit and a repatriation service for every member on the policy.
- A R6,000 grocery benefit if the main member dies.
- Premiums fixed for the first 12 months.
- A continuation option: if the main member dies, the first spouse can take over the policy. If there is no first spouse, the eldest additional family member can.
Who you can cover
One 1Life funeral policy can cover up to 2 spouses, up to 5 children up to age 21, and 9 extended family members. The extended members can include 4 parents up to age 75, or parents-in-law up to age 65. Each extra member costs an additional monthly premium, and there must be a blood or legal relationship with everyone you add. Your premium depends on your age, the amount of cover and the number of family members. 1Life says buying online saves 40% on the monthly premium.
What funeral cover costs
1Life’s funeral cover page gives three example family policies, all priced according to risk profile: a couple with a daughter at R320 a month, a couple with children at R383 a month, and a single mother with her children at R290 a month. The page also has a funeral savings calculator. 1Life says saving towards a modest funeral for just one family member could take more than 2 years, while one policy covers the whole family.
When a claim can be rejected
According to 1Life’s claims FAQ, a claim can be rejected if the life assured withheld material information, died by suicide, earned income from crime, took part in criminal activity, or died from excessive alcohol or drug use. Your policy book and schedule list the full exclusions. If you did not name a beneficiary, 1Life pays the money into your estate, which can take a long time to settle, so check that your beneficiary details are up to date.
1Life address
Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196. Postal: PO Box 1316, Rivonia, 2128.
Sources
- 1Life, Contact: 1life.co.za/contact (read 19 September 2026)
- 1Life, Funeral Cover: 1life.co.za/products/funeral-insurance/funeral-cover (read 19 September 2026)
- 1Life, Claims: 1life.co.za/claims (read 19 September 2026)