Insurance & Medical Aid · Contact details
1Life Funeral Cover Contact Details
The 1Life funeral cover contact number is 0860 10 53 40 for sales, which is also 1Life’s WhatsApp number. Funeral claims go to 0860 10 51 96 or claims@1lifefuneral.co.za. For changes to an existing policy, call client services on 0860 10 51 94. 1Life says it pays valid funeral claims within 48 business hours.
1Life funeral cover contact details at a glance
| What you need | Number | |
|---|---|---|
| Buy funeral cover (sales) | 0860 10 53 40 | info@1life.co.za |
| WhatsApp service centre | 0860 10 53 40 | |
| Existing policy (client services) | 0860 10 51 94 | clientservices@1life.co.za |
| Funeral claims | 0860 10 51 96 | claims@1lifefuneral.co.za |
| Claim taking too long (resolutions officer) | 0860 10 54 31 | complaints@1life.co.za |
| Report fraud | 0861 11 56 53 | fraud@1life.co.za |
1Life call centre hours
| Team | Hours |
|---|---|
| Sales | Mon to Thu 08:00 to 19:00; Fri 08:00 to 18:00; Sat and public holidays 09:00 to 13:00 |
| Client Services | Mon to Fri 08:00 to 18:00; Sat 09:00 to 13:00 |
| Claims | Mon to Fri 08:00 to 17:00 |
1Life is closed on Sundays. Claims are closed on Saturdays, Sundays and public holidays. You can still send claim documents by email or upload them online, and a consultant will reply the next business day.
1Life Direct, One Life and Onelife funeral cover
1Life was previously called 1Lifedirect and rebranded to 1Life in December 2012, so searches for 1Life Direct, One Life or Onelife funeral cover refer to the same company. Use the same numbers: sales and WhatsApp on 0860 10 53 40, and client services on 0860 10 51 94. 1Life Insurance is a licensed life insurer and financial services provider, FSP number 24769.
How to claim on 1Life funeral cover
You can upload the documents on 1life.co.za/claims, email them to claims@1lifefuneral.co.za, call 0860 10 51 96, or chat to a consultant. Include the policy number or ID number of the deceased. 1Life says a claims consultant will email or call you within 24 business hours. If you have not heard back after 24 business hours, call 0860 10 51 96.
The documents a funeral claim needs are:
- A certified copy of the death certificate.
- The DHA 1663 notification of death form, which you can get from the funeral parlour or a traditional leader.
- Certified, valid ID documents for both the deceased and the beneficiary.
- A certified bank confirmation letter, or 3 months of the beneficiary’s bank statements.
- For an unnatural death, a completed police report. The claims consultant sends you the form.
Life, dread disease, disability and expense protector claims use a different address: claims@1life.co.za. Use claims@1lifefuneral.co.za only for funeral cover.
When a 1Life funeral claim can be rejected
According to 1Life’s claims FAQ, a claim can be rejected if the life assured withheld material information, died by suicide, earned income from crime, took part in criminal activity, or died from excessive alcohol or drug use. Your policy book and schedule list the full exclusions. If you did not name a beneficiary, 1Life pays the money into your estate, which can take a long time to settle, so check that your beneficiary details are up to date.
If a claim is taking too long, the resolutions officer is on 0860 10 54 31 or complaints@1life.co.za. To report fraud instead, use 0861 11 56 53 or fraud@1life.co.za.
How to cancel 1Life funeral cover
To cancel a 1Life funeral policy, contact client services on 0860 10 51 94 or clientservices@1life.co.za. Premiums are not refunded unless you cancel within the 31-day cooling-off period from the start of the policy. A policy cancelled less than 12 months ago can be reinstated through client services; after 12 months you need a new policy.
1Life app and online policy portal
The 1Life Rewards app, for the 1Life style rewards programme, is on the Apple App Store and Google Play; clients with a DebiCheck mandate qualify free. For rewards queries, email 1lifestyle@1life.co.za. You manage the policy itself on the online policyholder portal, mypolicy.1life.co.za, or through the WhatsApp service centre on 0860 10 53 40.
What 1Life funeral cover includes
- Valid claims are paid within 48 business hours.
- A R5,000 headstone benefit and a repatriation service for every member on the policy.
- A R6,000 grocery benefit if the main member dies.
- Premiums fixed for the first 12 months.
- A continuation option: if the main member dies, the first spouse can take over the policy. If there is no first spouse, the eldest additional family member can.
1Life funeral cover waiting period
- Accidental death: no waiting period. Cover starts once the policy is taken out and the first premium is received.
- Natural death (for example illness): a waiting period of 6 completed months and 6 paid premiums.
- If the main member dies: premiums are waived so the policy stays in place for the other members for up to 6 months.
Who you can cover on a 1Life funeral policy
One 1Life funeral policy can cover up to 2 spouses, up to 5 children up to age 21, and 9 extended family members. The extended members can include 4 parents up to age 75, or parents-in-law up to age 65. Each extra member costs an additional monthly premium, and there must be a blood or legal relationship with everyone you add. Your premium depends on your age, the amount of cover and the number of family members.
What 1Life funeral cover costs
1Life funeral cover prices depend on your age, the cover amount and the number of family members, and buying online saves 40% on the monthly premium. 1Life’s funeral cover page gives three example family policies, all priced according to risk profile: a couple with a daughter at R320 a month, a couple with children at R383 a month, and a single mother with her children at R290 a month. The 1Life site also has a funeral savings calculator. 1Life says saving towards a modest funeral for just one family member could take more than 2 years, while one policy covers the whole family.
1Life address
1Life is at Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196. The postal address is PO Box 1316, Rivonia, 2128.
Frequently asked questions
What is the 1Life funeral cover contact number?
Call sales on 0860 10 53 40, which is also the WhatsApp number. Existing policies: 0860 10 51 94. Claims: 0860 10 51 96.
Is 1Life Direct the same as 1Life?
Yes. 1Lifedirect rebranded to 1Life in December 2012, so 1Life Direct, One Life and Onelife all refer to the same insurer.
What is the 1Life funeral cover waiting period?
None for accidental death. For natural death it is 6 completed months and 6 paid premiums.
How do I claim on 1Life funeral cover?
Upload the documents on 1life.co.za/claims, email claims@1lifefuneral.co.za, or call 0860 10 51 96. A claims consultant replies within 24 business hours.
How do I cancel my 1Life funeral cover?
Call client services on 0860 10 51 94 or email clientservices@1life.co.za. Premiums are refunded only within the 31-day cooling-off period.
Does 1Life have an app?
Yes, the 1Life Rewards app on the Apple App Store and Google Play. Policies are managed at mypolicy.1life.co.za or on WhatsApp 0860 10 53 40.
How much does 1Life funeral cover cost?
It depends on your age, the cover amount and the number of family members. 1Life’s examples run from R290 to R383 a month, and buying online saves 40%.
Sources
- 1Life, Contact: 1life.co.za/contact (read 19 September 2026)
- 1Life, Funeral Cover: 1life.co.za/products/funeral-insurance/funeral-cover (read 19 September 2026)
- 1Life, Claims: 1life.co.za/claims (read 19 September 2026)
- 1Life, Contact and Funeral Cover pages, 1life.co.za/contact and /products/funeral-insurance/funeral-cover, for FSP number, waiting periods and prices (read 26 September 2026)
- 1Life blog, 1life.co.za/blog/rebrand-1lifedirect, for the 1Lifedirect rebrand (read 26 September 2026)
- 1Life blog, 1life.co.za/blog/15-policyholder-questions-answered, for cancellation, cooling-off and reinstatement (read 26 September 2026)
- 1Life style page, 1life.co.za/1lifestyle, for the 1Life Rewards app and policyholder portal (read 26 September 2026)