1life Insurance Contact Details

The 1Life Insurance contact number for sales is 0860 10 53 40, and the 1Life WhatsApp number is the same, 0860 10 53 40. Existing policyholders call Client Services on 0860 10 51 94, and claims go to 0860 10 51 96 or claims@1life.co.za. To be called back, use the “Call me back” button on 1life.co.za and a consultant will phone you. 1Life’s head office is at Clientèle Office Park, corner Rivonia and Alon Road, Morningside. Every detail below was read from 1Life’s Contact, Claims and Complaints procedure pages on 1life.co.za on 14 September 2026.

1Life contact numbers and email addresses

What you need	Phone	Email
Sales (new cover)	0860 10 53 40
WhatsApp	0860 10 53 40
Client Services (existing policies)	0860 10 51 94	clientservices@1life.co.za
Claims	0860 10 51 96	claims@1life.co.za; funeral: claims@1lifefuneral.co.za
Complaints (resolutions officer)	0860 10 54 31	complaints@1life.co.za
Report fraud	0861 11 56 53	fraud@1life.co.za
General enquiries		info@1life.co.za
1Lifestyle queries		1lifestyle@1life.co.za
Compliments		compliments@1life.co.za
Media		PRQueries@1life.co.za

1Life operating hours

• Sales: Monday to Thursday 08:00 to 19:00, Friday 08:00 to 18:00, Saturday and public holidays 09:00 to 13:00
• Client Services: Monday to Friday 08:00 to 18:00, Saturday 09:00 to 13:00
• Claims: Monday to Friday 08:00 to 17:00
• Sunday: closed

1Life’s call-back form shows slightly different hours for its consultants: Monday to Thursday 08:00 to 20:00, Friday 08:00 to 17:00 and Saturday 09:00 to 13:00, closed on Sundays and public holidays. If you need a call back on a public holiday, phone Sales directly instead.

1Life WhatsApp number

1Life’s WhatsApp link on its contact page opens a chat with 0860 10 53 40, the same number as its sales line. Because it is the sales number, WhatsApp is best for getting a quote or asking about cover. For a query on a policy you already have, 1Life lists Client Services on 0860 10 51 94 or clientservices@1life.co.za, and for a claim, its claims line or claims email.

1Life call me back

There is no separate call-back telephone number. Instead, click “Call me back” at the top of any 1life.co.za page, choose whether you are interested in life cover or funeral cover, and enter your name and South African cellphone number; a 1Life consultant then calls you back. A longer call-back form on some pages lets you choose a specific product, such as Pure Life Cover, Priority Life Cover, Funeral Cover, Dread Disease Cover, Disability Insurance, Expense Protector or the 1Life Wills and Estate Plan. The contact page also has a “Send us a message” form where you select Sales, Customer Services, Claims or Other.

How to claim from 1Life

You can upload claim documents on 1Life’s Claims page, email them, or chat to a consultant. 1Life assigns each claim a dedicated claims consultant, and after an online submission it says a consultant will respond by email or phone within 24 business hours. For a funeral or life claim, have certified copies of the death certificate, the notification of death form (DHA 1663), the deceased’s and the beneficiary’s ID documents, and a bank confirmation letter or 3 months of the beneficiary’s bank statements; an unnatural death also needs a police report. Life, dread disease and disability claims may need medical reports and a claims form, which your consultant sends you. Uploads must be PDF, JPG or PNG files without passwords.

1Life complaints procedure

Start with a 1Life resolutions officer on 0860 10 54 31 or complaints@1life.co.za. If that does not resolve it, 1Life says to escalate by emailing ceocomplaints@1life.co.za for review by a resolutions manager. Only after following 1Life’s own process can you go to an ombud: the FAIS Ombud on 012 762 5000 or info@faisombud.co.za, or the National Financial Ombud Scheme on 0860 800 900 or info@nfosa.co.za. To report fraud, corruption, theft or unlawful conduct involving 1Life staff, clients or suppliers, 1Life also has an anonymous online reporting form at 1life.co.za/fraud.

1Life head office address

1Life’s physical address is Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196, and its postal address is PO Box 1316, Rivonia, 2128. 1Life does not list a separate head office switchboard; its contact page directs calls to the Sales, Client Services and Claims numbers above. 1Life Insurance Limited is a licensed life insurer and financial services provider, FSP number 24769. Policyholders can also log in to the 1Life policyholder portal or the 1Lifestyle app from the top of the website.

Sources

• 1Life Contact page, 1life.co.za/contact, read 14 September 2026
• 1Life Claims, Complaints procedure and Report Fraud pages, 1life.co.za, read 14 September 2026